I picked up a Diamond Taxi quite recently when I arrived at the station and had to get to a…read moreconference at a local hotel. It was a snowy day and the driving conditions were pretty atrocious -- but full credit to the driver, who drove very conservatively and delivered me without any alarms. The driver was definitely one of those strong, silent types -- he didn't say a word all journey, even though the weather would have provided an obvious conversation-opener -- but perhaps this was deliberate to help him concentrate on the task in hand. There was no radio blaring away, nor even the two-way intercom-type-thing most cabbies use to keep in touch with their HQ. From my point of view, the journey was a welcome chance to sit and just 'be', really I'd use these people again. The fare was reasonable, the taxi clean, and what they lacked in friendly conversation they more than made up for in good driving -- which is, after all, the main point of a taxi company.

Booked on Thursday for a pick up on Friday night at 6. No sign of taxi at 20 past. Called twice to…read morebe told the usual 'he's on his way'. Taxi finally arrived at 6.30 where the driver told me he had only been given the job details at 6.20. The driver was nice enough and was apologetic despite it clearly not being his fault. Blatant lying from the girl on the phone and being half an hour late for an agreed pick up is not acceptable. Unreliable and dishonest. Avoid at all costs.

I booked a taxi in advance with this company for 10.40 in the afternoon the next day…read more However come 10.40 AM the next day I received several missed calls from an unknown number followed by one from Victoria Taxis. Upon calling back I was greeted with a very angry woman asking as to why I wasn't there for my taxi which had now left. I explained there was a mistake as I asked for 10.40 in the afternoon which I was told was a time that "doesn't exist". Baffled and taken aback by this bizarre statement I told the woman 10.40 in the afternoon did exist, it was 10.40pm, there are 2 of every hour in each day. A brief debate in semantics then ensued in which I was told there was only 10.40 "at night" and in the morning and told I did not understand am and pm. As if it was not obvious that when I said "afternoon", I meant the later time and not the opposite one in the morning. I was then told I was "stupid" and thanks to my stupidity I had wasted half and hour of a man's time and £15 in petrol in an extremely aggressive and irate tone, practically shouting at me. Then, rather hilariously that I would have to book with another company as they would not longer accept my custom. As if I would ever go back to them after being shouted at and insulted by a woman who doesn't believe in the afternoon! At no point was it acknowledged or even considered that they might have made the mistake, that when I said "afternoon" I clearly meant the second 10.40 of the day that comes after noon and not the one before noon regardless of what one personally might call it. Quite possibly the worst customer service I have ever experienced in my entire life. I can't rate their drivers or vehicles, because the moronic woman on the phone has blacklisted me for her personal mistake.

Use this taxi firm all the time. Very clear and professional family run service with clean cars and…read moreextremely reasonable. Use them as a benchmark when negotiating with other taxi firms in Worcester. Just wish they did early pick ups so I don't have to bite my nails wondering if a different taxi firm will arrive to take me to the station!

From the owner: we are family run business and specialise in airport transfer, business travel, student travel,…read morewedding travel, sporting & social events travel