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    Sapna Thomas, MD

    5.0 (1 review)

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    12 years ago

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    North Shore Gastroenterology & Endoscopy Center

    North Shore Gastroenterology & Endoscopy Center

    3.0(12 reviews)
    1.0 mi

    Don't waste your time with this establishment. They are unprofessional as well as incompetent. I…read morehad a procedure scheduled there and called to verify pretesting information. First of all I called and was on hold for over 30 minutes and no one answered. I called back and went through the same thing again. I called a third time and finally got through to someone. That individual was clueless as to what was going on with my scheduled procedure. She told me I was scheduled for a different procedure than the one that was ordered. When I explained I was supposed to get a different procedure she informed me I was incorrect. I called the Cleveland Clinic to verify what had been ordered and I was correct North Shore had me scheduled for the wrong test. I called them back and phone rang for 25 minutes straight and no one answered. I waited 45 minutes called back and had the same result. I then called the Cleveland Clinic back and they put me on hold and tried to contact North Shore directly. They came back on and told me the offices were closed, that was at 3:23 PM and North Shore states on their website they are open until 4:00 PM on Fridays. North Shore claims they have won awards and are highly acclaimed, based on my dealings with them it must be for gross incompetence and unprofessionalism. Do yourself a favor and stay as far away from this 'medical circus' as you can. From what I can see they couldn't care less about their patients only the patients insurance and their bottom line.

    Shoutout to the entire medical team at North Shore for their caring and expert treatment! The…read moreanxiety and trepidation leading up to my first colonoscopy was quickly relieved by the caring and thoughtful staff who soothed my naive fears. Dr. Tabbaa's And CRNA Rob's attentive care and treatment was amazing! Thank you all for my excellent care. All is well

    Sapna Thomas, MD - gastroenterologist - Updated May 2026

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