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    Santos Floral

    5.0 (1 review)
    Closed 9:00 am - 1:30 pm

    Services - Santos Floral

    Flower arrangement

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    2 years ago

    Great response time and great quality flowers go some for Valentine's Day and there still alive and thriving

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    Genes Frederick Florist & Gift Baskets

    Genes Frederick Florist & Gift Baskets

    (10 reviews)

    https://genesfrederickfloristmd.com/…read more I actively chose this florist over a national chain because I believe in supporting local businesses. I will not be making that mistake again, and after what I have since uncovered, I am confident that mistake was not merely bad luck, but rather the entirely predictable outcome of doing business with an operation that has turned incompetence into a business model. I ordered same-day delivery for a bouquet intended to surprise my girlfriend at her office. The occasion was specific and meaningful: she had spent the day leading an important meeting, and I wanted the flowers waiting for her as a celebration of that accomplishment when the day was done. A gesture of thoughtfulness. A simple transaction. Or so I believed. Hours after placing the order, I received a text from the owner that delivery could not happen that day. The reason given? A broken-down truck. How tragically inconvenient. How remarkably well-rehearsed, as it turns out. That single failure immediately detonated a cascade of consequences the owner appeared entirely unprepared to manage. He suggested delivering to my girlfriend's office the following day, which meant I had to contact my girlfriend directly to confirm her schedule. She is not an idiot. The surprise was dead before the flowers had left the cooler. As fate would further compound things, she wasn't going into the office that day anyway. The owner then proposed delivering to her apartment instead. I want to be unambiguous: this was never the arrangement. The workplace delivery was not incidental: it was the entire architecture of the gesture. A surprise at the office, after a triumphant day, carries a meaning that a bouquet sitting outside an apartment door simply does not replicate. But I was already several steps deep into a problem entirely of this business's making, so I agreed. Apartment delivery. New address provided. The owner confirmed the new location via text. Or so I was led to believe. My girlfriend, now fully aware that a delivery was coming, the surprise having been thoroughly autopsied and buried at this point, stayed home the entire following day. She canceled errands. She arranged her day around being present for this delivery. She waited. They delivered the flowers to the office. I will allow that to sit for a moment, because it deserves the space. After failing on day one with a suspiciously convenient mechanical excuse, after destroying the element of surprise through sheer logistical ineptitude, after explicitly confirming a corrected delivery address, this florist looked at that address, considered it, and sent the flowers somewhere else entirely. This is not a clerical error. This is an operational failure so thorough it borders on performance art. When I contacted the owner to address this second consecutive failure, I was not met with urgency. I was not met with embarrassment. I was not met with any discernible acknowledgment that two failures in a row might warrant something beyond a casual suggestion to try again tomorrow. A same-day correction, I was told, was simply not possible. The proposed remedy? Another delivery to the apartment. The apartment whose address they had just spectacularly ignored. At this juncture, I would sooner trust a golden retriever with a mailing label. My girlfriend, who had already had her surprise ruined, her day restructured, and her patience tested, ended up traveling to the office to collect the flowers herself. She ran an errand so that this florist did not have to. And then I made the mistake of reading their other reviews. The broken-down truck. There it is again. And again. A recurring prop in what appears to be a well-worn theatrical production, staged for the benefit of customers who have no idea they are not the first audience to sit through this particular show. I am not the first person to be handed this excuse. I am not the first person to be given the runaround across multiple days, multiple failed promises, and multiple confirmations that apparently carry no binding weight whatsoever. This is not a business experiencing a string of bad luck. This is a business that has discovered that apologizing is cheaper than accountability. As someone who has spent a career studying the relationship between language and meaning, I want to say plainly: the word "confirmed" should mean something. "Delivery address" should mean something. "Same-day" should mean something. Words are not decorative. They are commitments. And a business that deploys them without honoring them is not merely incompetent: it is dishonest. The transactional premise of commerce is not complicated: money is exchanged for goods and services rendered as agreed. I fulfilled my obligation the moment I paid. Three days, two failed deliveries, one recycled excuse, zero accountability, a ruined surprise, and an unnecessary errand later, this florist did not come close to fulfilling theirs. 0/5 stars.

    I don't think any body else does it the way y'all do. For instance I don't have to worry about my…read moreflowers I know they'll be right there on time safe and sound right where I need to them to be. I never have to check up on the delivery you guys are always seem to be on schedule and on point.This was money well spent!

    Flowers & Fancies - Hugs & Kisses

    Flowers & Fancies

    (126 reviews)

    $$

    I prefer supporting local businesses so when it came time to order flowers for my mother's December…read morebirthday, I placed what was perhaps my second or third order at Flowers & Fancies. I placed the order online, scheduled pick up, and moved on with my life. Unfortunately, I received an email about 5 days before I was due to pick up the arrangement essentially advising that my selection was no longer available because the flowers wouldn't be in season the month of December. Huh? They explained that they would do their best but I asked for a refund instead. Apparently there was a website issue that allowed the purchase to go through but shouldn't have. Disappointed and frustrated, I placed a last minute birthday order with a large corporation and tried to put the matter behind me. Well color me surprised when the Flowers & Fancies team sent me an arrangement to apologize for the error. I was shocked, surprised, and necessarily reminded that mistakes happen and it's best to have patience and understanding, especially for local, well meaning businesses. The arrangement provided is gorgeous and makes the one I ordered from a large corporation just doesn't compare. Thank you to Heather and the Flowers & Fancies team for making it right. I look forward to supporting in the future.

    My daughter in law received her flowers and champagne. I have always told them to drink a glass…read moreof champagne on their birthday. The gift was amazing. Thank you.

    OpenBlooms - Sleek Romance arrangement by Open Blooms

    OpenBlooms

    (198 reviews)

    I wanted to send flowers from a group of us and found Open Blooms. The prices and fees were more…read morereasonable than other sites. I was also happy that I could have the flowers delivered on a specific day with only a few days between order and delivery. The arrangement was a beautiful pop of colour, which was what I was going for. The recipient was so delighted when they arrived.

    I support local small businesses whenever I can, and when I Google searched a local florist for NJ…read morethey came up after sponsored results. I went to their site and saw a beautiful arrangement "Sleek Romance"; roses, carnations, baby breath, and one flower I do not know of but the colors were peach and red with sprinkles of white and I knew the family member it was going to would love it. After taxes it came up to $101.00 which is about average for an arrangement of that kind. I immediately received an email after placing my order that it had been received. Also, in that same email was in fine print that they service 200 zip codes in the DMV area, so I knew afterwards that my order could potentially be cancelled. It was not cancelled, it was in fact transferred to another florists nearer NJ who did their own design (not at all the same arrangement but close) and also selected a date outside of my chosen date. The arrangement was delivered the day before Valentine's Day and not of and this bothered me because the florists assured Open Blooms it would be delivered today. I would give them another try because they are a family-owned business and they are local to the DMV. I'd also do my own due diligence of cancelling my own order before having them find another florist to arrange and deliver my order.

    Santos Floral - floraldesigners - Updated May 2026

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