As a loyal Santoni customer and self-proclaimed brand advocate, I feel compelled to share my experience at this Santoni location.
I cannot recall a worst customerservice experience than my short but memorable time at this location. The associate working, Soraya Yanez, was the epitome of why consumers feel uncomfortable about stepping foot into a luxury retail store.
From the moment my girlfriend and I walked in, Soraya went to the back of the store and hid until I decided to greet her. Upon kindly saying hello, I immediately felt be-little and uncomfortable by how she looked down at my girlfriend and I followed by snark remarks about my 'knowledge' on the brand and what 'I was doing there.'
For the sake of Santoni's success of this location and overall brand perception, I would strongly advise Soraya get customer service training and completely alter her approach to customers. I have been to other Santoni locations, including Bal Harbour and New York, and can confidently state that Soraya Yanez' approach does not align with the brand and its other locations. read more