We started voice lessons with Matt and my daughter absolutely loved him. He helped her get comfortable and got her out of her shell. (She's 7)
We worked with him for a few weeks and discussed adding guitar lessons into her vocal lessons starting the next week, which she was very excited about.
On the Wednesday before her lesson on Saturday we received a text message that said Matt was no longer available to teach my daughter. At first we were SUPER bummed but we rolled with it. I asked about whether she would still be doing vocal/guitar combo with the new instructor and they said they would look into it and get back to me. On Friday they followed up to say they didn't have anyone available on Saturday's for both and we would only be doing vocals the next day. We rolled with it despite that not being the initial plan and I was appreciative that they followed up.
When we showed up that next day, it was rocky. The new girl was running late and my daughter was nervous but no big deal. During her lesson the girl at the front desk offered to see if Matt would be available to continue my daughters lessons for the next two weekends before he moved to a different facility, despite them saying he wasn't available anymore. Then she said they would revisit scheduling to see who in their staff would be available on a Saturday, if anyone. I said that would be great since he does guitar/voice! So she called Matt, and then called me back to confirm we were good to go with Matt for the next two weeks. Today, I get a call from the office and they tell me that after talking with the director Matt isn't available, after-all. What?!
There just seems to be some communication problems in house and it's extremely frustrating. I chose this school, rather than an independent music teacher, to have my daughter in prescheduled lessons so it doesn't become a scheduling disaster like this. I have three kids and work fuIl time, I just don't have the time to deal with their inability to figure out the schedule. Even if I didn't there needs to be better communication within the school to prevent back and forth like that. Especially when the reason the teacher isn't available is because he's transferring to another location. I literally ended the conversation with her letting her know we just wouldn't be coming back and thanked her for calling. I just can't.
Pros: The teachers are engaging and sweet, knowledgeable, rooms are monitored by video. Front desk has always been kind/cordial to us. Covid precautions taken. Facility is clean.
Cons: They struggle with scheduling, they gave little notice that current teacher would no longer be available. They've outgrown the facility they are currently in. The two times I waited for my daughter in the front area I overheard the front desk personnel and other employees talking negatively about other coworkers and the owner, in front of customers.
All in all not a terrible place but there should be some things addressed by the director or owners to ensure things operate more smoothly and professionally. We won't be going back and will likely try school of rock next but are appreciative of the lessons Matt gave to our daughter and wish them all nothing but the best! read more