It took 30 minutes to talk to a teller. They have 2 windows open in a very busy location.read more

Very slow service. I just waited over half an hour in line to get change for a $100. There was only…read moreone person a head of me! When customers have long transactions they should make an appointment.On my way out I suggested to two employees at the front desk that they should have a window for quick simple transactions. Then I thought why were their two employees at the front desk just saying hello and goodbye to people!

I've been to this bank a handful of times and it's usually something really quick like making…read morechange or changing from bill to quarters. the tellers are super fast and generally are very friendly. today, i happen to need Notary Public and they offer this service - to everyone! Not only that, it was also free! I was very surprised. The lady that did it, asked for IDs and pulled out a book of clients she's done it for. She quickly wrote my stuff down and made some small talk at the same time. She was friendly and personable. i love the decor of this bank. there needs more bank like these - not the new ones where it's just a black. The inside has a huge dome and is just beautiful when you look up at the stained glass. the furniture is that of what i remembered 30 some odd years ago - all leather and felt so nice and comfortable to sit on. One thing they don't have here is a Safe Deposit.

I switched to Brookline Bank from a mega bank years ago. I had been very satisfied with both their…read morebrick & mortar and online services, but a year ago they switched online providers. Since then I dread having to bank online; I find the new online service to be too complex, lacking expected features, sloppy and frustrating. It starts with the login, where the single click login process was replaced with a multi-screen login process. With the old service I was never locked out over 10 years, but with the new service I get locked out every few months. Instead of logging into Brookline Bank with service provided by Intuit, I now login to Jack Henry at netteller.com. I never feel comfortable, always feeling like it's a phishing redirect. Frequently it pops up additional security questions, making me more anxious and more annoyed. Every page displays the time zone differently, usually with an incorrect time zone label. You might think that would be an easy fix and unimportant, but to me it's a sign of a poorly designed website with poorly implemented code. Perhaps the most frustrating is the new service's balance alerts which have never worked properly. I set up balance alerts for my Checking account. Every day I receive an alert that my Checking balance is above my maximum threshold, even when my balance is below my minimum threshold. After 9 months of being told "we are looking into it", I was finally told "too bad, that's the way it works". Instead of reporting on how much I have in Checking, it reports on total of Checking & Savings. Perhaps they are trying to tell me that I have too much money saved at their bank? I no longer feel like a valued customer and feel like the bank is more interested in outsourcing to a low-cost provider than providing quality service to their customers. Time to look for a new bank. Maybe it's time to give the mega banks another try?

I got over the fact that the place was a grave yard long ago (seriously, only 1 teller working on a…read moreFriday afternoon when it's payday for most folk?!), since I have no choice but to go there to deposit checks for a business I work for. But today was the last straw. During my lunch break, I drive up to Coolidge Corner and park my car in Sovereign's parking lot and walk around front to make 3 deposits totaling close to $200,000. I leave, and walk around the block, make a quick pit-stop at Mike's to get a sandwich (hell, it IS my lunch break, after all), and walk back to my car. That entire trip took maybe 15 minutes. Maybe. I turn the corner and see Robert's Towing hoisting my car onto their truck, and the tow guy's ass crack hanging out my passenger side door as he's hunched in my car doing who knows what (yes, he broke in.) I walk up to him, politely telling him that I was just at the bank, and I show him my 3 deposit slips. He looks at my sandwich bag and tells me that's not allowed - the lot is for bank customers only, and it'll cost me $50 to get my car back now. I'll save you the rest of the infuriating story and get straight to the point: Any bank who hires a tow company to monitor their lot should at least keep an eye on their customer's cars and know who is coming into and out of the bank. I make multiple deposits at this location, both inside and through the drive through, and it doesn't take a rocket scientist to be familiar with frequent customers and their cars. I will be strongly advocating that our business accounts be closed at Sovereign and opened up at a local bank. And I guess I'll stop doing work while I'm on my lunch break. FML.

This bank is a pretty miserable place. On the plus side, it is in a building that looks like a…read morebank, which tends to give me hope. On the minus side, there's rarely more than one teller working, and, while the line gets longer, bank employees in the cubicles across the floor pretend not to notice. They've recently installed enormous TV screens which will no doubt assault our senses with ads for Santander products. In my past two times there, the TV screens had a dedicated tech working on them, while the rest of us peons with actual banking needs languished in line for the one teller. My experience with the cubicle employees has been frustrating. I needed to get new checks with a new address, and one woman told me to come back some other time as they were going to close in an hour. (!?) Next attempt got me another woman whose interest in making sure that my check order was correct was nil. Kept having to read her typing on the computer screen & let her know about errors. And this was simply for checks! The checks arrived and weren't totally correct, but I couldn't deal with the hassle of talking to another unmotivated cubicle-dweller. I also tried to rent a safety deposit box once and was told by a very tired woman that I should call before coming in. Why? Do safety deposit boxes constitute a major time commitment? Not in my past experience, but at this branch everything seems to be an agonizing request. Another time I needed something notarized, but none of the five cubicle dwellers had their seal with them. Pitiful. So I went down the block to Bank of America & a fellow notarized it in 2 minutes. All of which is too bad, because if just one employee there took an interest, I would make use of other Santander bank services.

The teller seemed nice enough, but when they could not get a printer to work she told me to " go to…read moreanother branch." If your concerned about Covid do go there no one was wearing a mask

Their branch manager Michael, is extremely helpful and knowledgeable. Really helped us out when a…read morefamily member became ill and went into the hospital. The tellers here, are friendly and polite. The reason I gave 4 stars instead of 5 is because the assistant manager there is extremely rude and difficult to deal with. I don't know even know why they have her working there. Aside from her, everything else is very nice at this branch.

This branch is understaffed. Multiple times I've been sitting with a banker and she has left me to…read morehelp another client with their transaction. I am currently sitting here waiting for her when this was supposed to be an 5 minute interaction is now 20 minutes. Out if all the banks I've baked with around the world, I've never heard this kill two birds with one stone method. This is egregious. There are many other reputable banks in Brookline well worth your time.

I got a promotional offer to to receive $600 for opening new accounts with Chase Bank when they…read morestart opening branches in Boston. It seemed like a good deal so I went into sign up with the one in Coolidge Corner. The rep I met with seemed really confused the whole time about which type of account would fit and which ones will qualify for the promotion. I was upsold into one that would be fee free if I deposited more than $20,000. It took almost 3 hours to open 2 accounts.  When I got my debit cards a week and a half later they had the wrong name on them. I went back to the Chase branch and had them update the cards so my name appeared correctly and resend them. This took another 2 hours sitting with a rep and filling out more forms. He said they'd be overnighted so I'd get them right away. Two weeks later I got the debit cards, again with the wrong name on them. It took six visits that lasted more than 12 hours in total over more than two months before I was actually able to get my debit cards and was able to start using the money I deposited in these accounts.  6 months after I opened the accounts I called to inquire about why I hadn't received the promotional incentive that I originally signed up with the bank for. An account manager said they would look into it and get back to me. I never received a phone call or follow up. A few weeks later I went into the branch and spoke with the Vice President of the branch and he said the same thing, he'd look into it and see what he could do. Never heard back.  A month later I went in to close the accounts. I relayed my experience so far to the associate banker that I met with right before closing time and she says "Wow, that's too bad." No further explanation or argument. About an hour later I realize she never returned my driver's license when she originally asked for my ID and debit cards, and returned to the branch but they had already closed.  I went back in the morning to get my driver's license back after missing a flight because didn't have ID. I've never seen so much consistent incompetence. It took more than 20 hours dealing with reps and more than two months to actually be able to access the $20,000+ of money that I was talked into depositing, never received the promotional incentive that was offered and derailed a business trip by not returning my ID.  Overall unbelievable experience. I'd stick with TD.

The customer service I've received from Alicia today & previously from Ana Maria was perfect and…read moreworthy of 5 stars. I highly recommend Brookline Bank if your looking for a great bank in the Boston area:-)

This branch is the very first bank I opened a savings account as a child when it was known as the…read moreBrookline Savings Bank back in the day. I have continued to this day to do business with them opening various financial accounts. They have never let me down providing me with excellent customer service, everyone there go above and beyond. I have have done business with many banks in my lifetime but this one truly still out. Seeing the negative reviews on here...I had to put my two cents in! Please give them a chance to wow you like they did me.

My branch in Broadheadsville Pennsylvania has a bank manager that has hung up on me 3 times , have…read morefroze my debitcard again and again it's hard toget itback becauseif you're handicapped like Iam theydon't doanythingover thephone

Absolutely not they will hold you check for weeks on end when you go to the counter with a check…read moredrawn on citizens from citizens they'll hold it for 3 days and clear only a portion of it f They are so broke that they have to hold everybody's check to get that little bit more of interest for them so they can resell it to you at 45% loan interest yes that's a great bank I noticed their stars are 1.3 which is not a really good you know place where you want to keep your money my money is coming all out today and I'm going to leave $1 in there so they can work that $1 for the next 150 years cuz I'm going to tell my kids never close that account keep it open forever they're going to spend more money processing that dollar then they ever did and all the money I used to put in their account so it's in their best interest to give people their money so they don't leave a dollar in their account for them to work for years Their customer service sucks it's like Pawn scum none of the clerics know anything about the procedure of the bank they just hold checks hold checks holdchecks that's all they know how to do none of them are trained they don't even know what the paper check is when it comes back from being bounced not a clue they're just the most worst bank you ever ever ever could use there's no ATM locations they've only got a couple locations and they're very rude at every location that they have I'd highly suggest you go to a credit union or another bank because this Bank cannot handle customer transactions at all or customers for that matter do yourself a favor go somewhere else and not here I DO NOT RECOMMEND!@

Good rates but horrible service. The online banking never ever ever works and they have terrible…read morehours, so if you want to see your balance after hours, you're SOL. I have complained about the online service several times and keep getting told that someone will get back to me, and they never do. I've moved on to another credit union with infinitely better service. When taking out a car loan, I first started at BMCU, but they refused to print anything out or accept an email when it was just for their own records and not the actual loan document. They also refuse to do anything over the phone or electronically. You have to be there in person for everything. And like I said they have terrible hours so it's hard if you have a job to always be coming in. My new credit union is far more flexible. I was able to complete everything over the phone and email and only had to come in to pick up the check. Update: it's also impossible to close this account because they want me to physically come in. I tried making a credit card payment to use up my remaining funds in my account, and that payment posted, but was then reclaimed by Brookline Credit Union. Capital One luckily notified me, but this shitty credit union did not email or call. They don't email about anything. Nothing at this place is functional. It's as if they operate with a 1960s mentality.

Friendly, courteous, helpful, informed service. What more could I ask for? Reasonable interest…read morerates, you say? Well, it's a credit union so you know the rates are better than at any of the big banks.

I am also going to write a very favorable review for Citizens, and especially this branch as it is…read moremy 'go to" branch near my office. You can't use fee charges as a measurement of stars, ALL banks charge fees, it is how they make their money. BUT--the 5 star rating goes for friendliness, customer service and knowledge of banking products. Everytime I walk in the door, I am greeting with a hello and some candy. I mean really, who does not like candy? The tellers, and other reps are always smiling, and the manager, Robert, is super nice and always wants to go the extra mile. My coworkers also bank here, and love it. I am glad Citizens has me covered (for my bank accounts and my mortgage), it is one less thing to worry about.

Horrible, horrible bank. Dishonest and unfriendly to their customers. Actually had a teller inform…read moreme that they purposely process debit transactions before deposits - any sort of deposits - so that they account may get overdrawn and cause overdraft fees. Leaving them after 10 years because it has gotten so bad. Had plenty of money in my checking account and even my own account online shows I was fine but they still charged be $200 in overdraft fees. Spent 40 minutes on the phone with customer service and they just gave me the run around. They deserve to go down in a ball of flames along with the rest of lying, cheating banks out there.