I've frequented this Chase Bank branch location on Westminster Street in Downtown Providence to use…read moretheir ATMs or to speak to the teller many times since moving to Providence. Recently, I came here because I needed a document notarized. I called ahead just in case the notary only goes into the office on certain days and certain times. Thankfully, Adam is always there and I didn't need to make an appointment. I went to Chase later on the same day and got my document notarized. He was a pleasure to speak to and the process was very smooth.

i just love chase they have best customer service they treat you like your matter nit like anther…read morenumber

Not familiar with the people at the 6 desks that are for the managers but maybe they would look up…read moreand when the lines stall come over and assist. Tellers have always been know to make deposits and withdraws. Not usually assisting clients with opening and closing accounts. Come on TD.

I like going to this bank & everyone is friendly- the only problem is every time I have an issue…read morewhen I'm not at the bank itself & try to call- no one answers the phone. Ever. I have called maybe 5 separate times in the past month & no one answers the phone. I call during open operating business hours & still I have never had anyone answer any one of my calls. I don't know if the phone isn't working or they just don't feel like answering phones but I'm sure it's apart of the job... if the phones worked properly & workers actually answered them this location would have 5 stars! :)

Hi Mr Van Saun, CEO Citizens Bank…read more I can't get any help with the Citizens group about opening my business account online. I have had a pending "in review" application since last week and have heard nothing. I called yesterday as this is now urgent for me and yet, still nobody at Citizens seems to care. My phone calls end in "I'll send an email" "you'll hear back tomorrow" or even, "that is not a customer facing department" . How pathetic!!! I go to LinkedIn and see hundreds of Vice Presidents for Citizens bank and yet, they all must be in the same room just emailing each other about meetings to schedule and meetings to attend, while the customers take their money elsewhere. I can no longer go to a local branch because you've converted the convenient locations with off hours to virtual booths. Again, not technology tested nor tried, just simply rolled out to be cleaned up as you go along. Same to be said about opening business accounts online. If the technology doesn't work and is not 100% functional, put it back into beta and production. Currently, it's a complete failure. My pending application # is ae46067cca. I'm sorry to see the decline in service level and availability to consumers that Citizens bank has reached. Seems as though the customer service aspect has hit rock bottom and is now showing signs of starting to dig...... I hope your 12 years of leadership may be able to get someone to care about my troubles and reach out to me. Nobody yet has been successful in doing so. Drey

Worst bank around. Terrible experience with unprofessional people. Complete runaround to get a home…read moreequity loan after owning a home for 26 years. The least intelligent people on the planet.

There are a few Chase branch locations in Providence, Rhode Island. I usually go to the Downtown…read moreProvidence and Thayer Street locations. This location is right on busy Thayer Street. The hours are Monday-Friday 9:00 AM - 5:00 PM; Sat 9:00 AM - 2:00 PM; and closed on Sunday. Like most businesses, Chase branches will be closed on federal holidays. I've frequented this Chase Bank branch location to use their ATMs or to speak to the teller many times since moving to Providence. There is usually always a security guard by the entrance. Recently, I came here because I needed foreign currency for a future international trip. I went to the teller and informed her of the amount I needed in JPY. The teller informed me of the current exchange rate and how much I would be charged. The bank exchange rate was close to the public exchange rate plus some fees. The teller informed me that the money will arrive in 1-2 days and they will give me a call. On the transaction summary receipt, it shows the foreign amount, exchange rate, US amount, and that foreign exchange rates include spreads paid to chase and our vendors and may vary from rates quoted publicly. The next day, I got a call that the money arrived and to bring ID to pick it up. It was a very simple and quick process.

Nice and convenient Chase Bank on Thayer St, probably a top choice for college kids to do their…read morebanking. I went to use their ATM, where you have to swipe your card before being allowed to step into the bank. Good security measure. There were two ATMs with large screens and nice climate controlled area. This bank is located near the intersection with Waterman St.

Unless you're using the drive-thru, avoid this location. I went in to make a deposit (a pretty cut…read moreand dry transaction) and couldn't even get the common courtesy of "eye-to-eye" contact or a basic professional conversation from the teller. The teller literally looked over my shoulder and past me during the entire transaction. She failed to ask me basic questions like, "How much would you like to deposit?". Clearly she was too busy interacting with her coworker over in the cubicles behind me to take my transaction seriously. I found all of this pretty rude and tacky. A quick scan of my accounts on her screen would show that I hold three accounts with Bank of America in excellent standing with their institution. I expect to be treated with at least common courtesy when I engage with companies, especially when my money is integral to their business. The mortgage is one thing, but with checking and savings opportunities and incentives popping up with competitors daily, I am absolutely willing to leave Bank of America for better service.

Worst Bank of America in Rhode Island service is not adequate. That wasn't that. I knew that Bank…read moreof America is not that bad of a institution. I would really start back with them. Use your branch your local branch wisely.

The building that houses the Old Stone Bank is one of the prettiest and most iconic landmarks on…read moreSouth Main Street in Providence. The Old Stone bank was a popular Rhode Island banking institution that was founded in Providence in 1819 as a mutual savings bank that was called Providence Institution for Savings. The landmark Old Stone Bank Building, from which the bank derived its popular nickname and which housed the bank's flagship branch, is located on South Main Street in Providence, not far from the Providence County Courthouse and across from Memorial Park. The Old Stone Bank is one of the few buildings in Providence that has remained virtually unchanged from its original state. Today it is a private home, but several self guided walking tours and historical tours highlight this beautiful building.

I worked at old stone bank and had a great time but then as a teller was robbed and then quit. The…read morestress of being picked out of the line as the teller to see then robbed lost all my protection I believed I had. They didn't care of my feelings or my well being. I still walk with that issue not being closed. Back then prior to that I felt this was the best bank.

The girls at this bank are awesome. They relate to you, care about you and are there to help you in…read moreeveryday. I guess the easiest way to describe the people working at Coastway downtown(harbor one lol) is they treat you like family......... At least that's my opinion.

This bank is the worst. We have recurring weekly deposits set up for another one of our accounts at…read morea different bank. They didn't take the deposits out for 3 weeks; my husband called and complained, so they took all deposits out at once, plus one extra one to be proactive and plan-ahead for our next recurring withdrawal. Only problem is they took the extra deposit a day before paychecks were deposited, so they ended up overdrafting our account and then charging us a fee. We have weekly recurring bank transfers set up for a reason. I understand there may be a few days of lag-time, but to blatantly not make the transfers for 3 weeks, then take an extra one out to be "courteous", but cause us to overdraft and charge us it, seem so ridiculous. Bank appears to be extremely disorganized and mismanaged. If you are in Rhode Island, use Washington Trust or Pawtucket Credit Union instead. Way better.

My at work bank. The staff there are SO accommodating, knowledgeable and polite ! Georgia puts an…read moreextra effort into it by treating us to Superbowl snacks and other holiday treats.

Close to my home I can walk there to check on my account not like my former bank.PCU.read more

From the owner: Navigant Credit Union possesses a rich history of providing financial services to individuals and…read morefamilies throughout Rhode Island.