I have been with this company for a few years. I refinanced my vehicle and got them at a lower…read morerate. I always make my payments on time so I had no issues with them unfortunately my car was totaled in an accident and I have been working with my insurance company to pay this loan off. They are trying to send them the money and everyone I talk to have no idea that all I need is a letter gurenteeing that they title will be released once eits paid in full. I have send several emails and so has my insurance. It's been days and I still have nothing.

When you call this bank, you are on hold for more than 40 minutes. It doesn't matter if you are…read morecalling when they open at 8am, or at lunch time or afternoons. The wait is still the same. It's as though they only have one representative working. They do not have a call back option. I do not recommend.

I've had a savings account with RUFCU for a few years and finally used them for an auto loan. The…read morerate was excellent and the process was very easy. I've always heard about the personal touch of using a credit union as opposed to a large bank but now I finally know what that is like. I plan to purchase a home/condo in the next 12 or so months and I have every intention of using them for my mortgage.

From the owner: Rutgers Federal Credit Union is a full service financial provider proudly serving the Rutgers…read moreUniversity community for over 60 years.

Been here before…read more Outside ATM available 24 hours Easy instructions Big parking lot Highly recommend

I have used this bank for a number of years. Excellent customer service. They treat you like…read morefamily. Very accommodating to assist.

Well located within quick check location . There are 2 ATM terminals and not that crowded . Loved…read morethe quick access .. parking is awesome ... liked this location ...

Was a long time customer of Provident for many years. Closed account a few years back as I had…read moremoved away from my current branch. Came in today to see if I wanted to open a new account again, but started off by asking if they could break some larger bills into smaller bills ($20s into $10s) and the clerk refused to do so if I was not a customer. I informed her I was a previous customer and she checked the system and verified I was no longer a customer and promptly declined any service. I'm not surprised as to why this branch is always so empty now. The service is horrendous and the employees seem indifferent to anyone. The new construction of and renovation of the branch is refreshing but does not negate the lack of care by the staff. Please stay away from banking with Provident. Stick to TD down the road, PNC in Greenbrook, or Capital One on 22. These branches offer customer service that actually cares about the public. Good Luck to anyone that still banks at Provident, I will certainly not be returning.

This bank has been serving me for years. they have great customer service with employees that are…read morerespectful and knowledgeable. They're really good at remembering their customers, and if you frequent this bank enough, they'll start to remember who you are and what your needs are. it may not have the fluff that other banks have like the free lollipops and pens. But at least they don't charge you to have paper statements mailed to your home unlike some places.

I have had nothing but pleasant , friendly and helpful interactions with the staff whether it was…read morein their SP or WB locations! Kathleen

Gave away my social security number, account balance, type of account and more to a person who…read morecalled on the phone had no legitimate connection whatsoever to the account. At this credit union it appears anyone can call up and bluff their way to getting your account information. Go elsewhere.

I had to wire money before 5pm, and it was late afternoon. Valentyn helped to get it done just in…read moreTime! He was patient, professional and polite!

Asma working there is so rude and disrespectful would give zero stars if I could, the staff opened…read moreup a credit card for me when I didn't approve and she was telling me indirectly I must have said yes and got very aggressive with me

The communication between the phone customer service and the bank branch is subpar…read more My account was closed and then reinstated last year. I got a new debit card that I have been using all year (this year). After speaking with customer service on the phone, the person told me to go to a local branch to get another debit card. I did and the teller informed me that they are cutting ties with me and that she can print a check for the remainder of the money in my account. Several conversations later, they felt that my account should never have been reinstated even though I have been actively using my debit card all year.!

I came in last week to make a deposit. I was in a line of 3 people. The lady nicely skipped me to…read moretake care of the Indian (not sure of the nationality) couple behind me. When I asked her why she skipped me she said she didn't see me. I am a 5'8" black woman who weighs 200lbs. So saying you don't see me sounds crazy. In addition, they never have the coins I need. They are always on order. They have horrible hours, which is not that abnormal for a bank but since they don't have that many branches and it takes me 30 min to get to any of them having at least one late night or extended hours on Saturdays would be greatly appreciated. I have a vending machine business and can never get there or I'm racing there on my day off. A guy suggested I use the ATM to deposit $400 in single and I clearly have to wait to deposit the coins. I told him the ATM only takes 50 bills at a time and it takes me 30-40 minutes to deposit that way. He just said sorry. I am not a fan!!!!