The staff at this branch is excellent.... They gave me a second chance having an account with…read morethem... Some banks will charge you monthly fees that are ridiculous if you don't use direct deposit with their account. NY Community Bank and their affiliates don't.. I was able to also get a holiday account and vacation account with them as well... They do call their customers every so often to see if they are happy...

I took out a withdrawal here. When I got home I noticed it was $65 short. I called the branch and…read morethey did not resolve despite me having a photo with proof. I called PNC corporate and they say I have to work with the local branch. I'm going to give this branch one more chance to fix their mistake or I'll be calling the police. Definitely don't need the $65, but I'm not going to allow a bank to steal my money.

We had a GREAT experience at this bank on Monday, as well as at the Fanwood branch. Everyone was…read moreso helpful, knowledgeable, friendly and welcoming! It was truly a delight to deal with these nice people. Thank you to both bank managers, and Supriti and Mae for their excellent service!

Just to be clear, this review is not about any particular Valley National Bank. It is about the…read morecorporate entity running the whole show. In early October, I received a letter indicating that VNB would be upgrading its systems, including those related to mortgage servicing. They changed the format of the monthly invoice for my mortgage (for the better). I received the invoice one day before it was due. This is not my complaint. Due to the modification, my quarterly property taxes, which would have been paid from escrow near the end of October, were never dispersed. After calling their service desk I found out that they are *manually* processing payments. It is now Oct 18 has I have received a notice from my town that I am delinquent. I am trying to work this out with VNB currently to ensure my credit rating is not damaged. Note to VNB's IT department: 1. Test your changes prior to releasing it. 2. Don't make a major change two weeks before property taxes are due. Sigh

I just made a deposit at this bank. The service was great. The tellers greeted me with a warm…read moresmile and provided fast friendly service with no waiting.

Kavitha Jolitza Carlton excellent Helpful I also go to TD…read morePNC But they are not pleasant

Would NOT reccommend. Customer Service in Corporate office is useless. If you have a question, you…read morecall main number, they switch you around, then tell you to contact branch. Called branch, they were helpful (they at least tried) and ended up having to contact Corporate themselves. They asked Corporate office to copy me on back-up I needed and instead the sent branch , having me rush to get to branch after work before they closed. I am still waiting for a call back (this is 3 weeks later) for another issued Customer Service was unable to assist with. Customer for over 25+ years, they could care less, presently looking to move my accounts to another bank.