Rude. Slow. Every single time. We always use the drive up. No greeting, never know if anyone gets the canister w deposit. And service is slow. read more

My mother banked here for 45 or so years. Upon her death, my sisters and I went to collect on CDs that were payable upon death (POD) to each of us by name. Although we had a death certificate and proper identification, the incompetent bank manager would not release funds, and became near beligerent and extremely unprofessional when pressed to present the funds to which we were legally entitled. We were given a variety of lame excuses why not, and were never thanked for our mother's long years of customer loyalty nor were condolences offered, even though we were on our way to the funeral home. We all live out of the area and thus had some urgency to get issues resolved while in town despite the distress of the occasion. After going through a formal complaint process, we were more graciously received a month later by other bank representatives who were well aware we had filed a complaint with the state among others. Unfortunately we all had to make another trip (for two of us it was from out of state, for one, from 80 miles away) to conclude the bank business. Funds were released to us and apologies given, but when I asked for my travel expenses to be reimbursed (I had no other reason to make a second trip except their incompetence the first time) the request was flatly refused out of hand. Wouldn't even consider it. So I had to take a loss of $400 in travel expenses and 2 days of my time because of their mistake. Not good service, but since they knew I would not become a customer, they probably couldn't care less. This bank survives on the trust of small town depositers - putting your money in certainly isn't a problem, it's when you want to take it out. All in all, a very disappointing experience. read more

DO NOT BANK HERE! I just got charged $210 dollars in overdraft fees on my checking account in a period of 5 days. The bank notified me over SNAIL MAIL that my account was in overdraft. Instead of denying the transaction, the fees will just keep raking in every little charge that you make! Their website is also mega-slow, online banking is the worst of any bank that I have seen, and it is really difficult to make even the simplest transactions, like bank transfers, online. Depositing checks in the ATMs is not possible, so you have to go through a teller. Even closing my account has proven difficult, as they demand that I show up in person! THIS BANK IS THE WORST!!! Never mind the super "high" rates of 2.00%!! read more

Please ignore the review by Kathy. I'm sure there is more to the story than "an incompetent staff... blah blah" Especially her complaint that the bank wouldn't pay for her "travel expenses". No bank, will ever, ever pay for your gas- unless you have millions with them. Personally, no problems. It takes a little while to get my checks cashed when in the drive-thru but otherwise they are pretty good. While not 5 star material, and not the most gracious, I appreciate the lack of fake "Goooddd morninnnggg! It's my PLEASURE to help you on this glorious day!" Enough. Just stop. Talk to me like an adult. read more

This indeed is a terrible bank. I have power of attorney over my mother's account here and whenever I withdraw money for her (I do all her banking), it is a struggle to receive the cash. Long waits while one particular teller scans her computer for 10 minutes at a time, then demands my drivers license, followed by endless confabs with other workers. And I've been coming to this bank for 5 years! There is one very nice teller and I always try to make sure I bank with her. But the last time she wasn't there and I was stuck with this teller. I'm worried about what happens when my mother passes away. Will they release the funds?! read more