Very busy location but most important the tellers have attitudes and are slow…read more If you go threw the drive way which is suppose to be faster you would end up spending about 30 minutes in line before you can get helped. Addrianna Harris was the teller at the window super slow plus has a really bad attitude. She had to get helped from another teller. They shouldn't have some one with this kind of experience doing something like this she rolls her eyes and looks at people like if they are stupid. Really bad service.

Service from the tellers is efficient and they are very friendly. The only downside is that it's a…read morevery small branch building

Slowest bank I ever came Carlos nearly 30 minutes to see the teller…read more Only 3 people working on Tuesday afternoon. Super slow never seen anything like it. This branch needs HELP! if you're applying for a job apply at this location might get hired same day.

Worst bank branch ever waiting too long 8 windows n one teller only when it's 14 poly waiting one…read moremore teller work then back same way again deposit check 1.5 hr

Excellent rates! Great personal customer service unlike big banks. Located in a firehouse on the…read morethird floor.

Location has plenty of parking but their ATM machines are in terrible condition. There were 2 of…read morethem and one wasn't accepting deposits. The other one had the frame loose and when I attempted to deposit cash it took me at least 7 attempts to be able to deposit a total of 30 bills. Each time I tried the machine rejected some of the bills and they were all in good condition.

All these hateful reviews!…read more I experienced none of this when I went to the bank today. I walked in, was greeted by a cheerful person at the door. I performed my transactions and when leaving, the same person said happy holidays. What's in your wallet?! Capital One!

The experience with this bank was astonishing. I came here with my mother-in-law, who is an account…read moreholder of over 20+ years. Upon arrival, we were greeted by the assistant manager Madonna which was extremely hospitable & helpful in getting her taken care of. The branch supervisor Barbara, did great in getting matters sorted out for us & making sure that we were informed of all things dealing with the account. While there, I personally saw Madonna handle several unpleasant customers with the greatest & most professional of mannerisms. Definitely round of applause to this Branch. I trust them with all of her banking needs & can tell that all upcoming customers moving forward will be in good hands. Go Northfield!!!

From the owner: Founded in 1887read more

Near Chase bank near my home. It is the only reason I am go here however service is very slow and I…read moream not able to find reasonable parking in the area. Come here with time a good parking spot because you will have to wait for awhile to be seen. Unless you're only using the ATM.

Wow...oh how I am disappointed with myself for not reading these reviews prior to stepping foot…read moreinto this financial institution. I came to this location in August 2019 because it is the nearest location to my job and the dealership where I purchased my vehicle at the time. The staff had no idea how to help me out with my deposit request - how does this happen, I wish I could even understand it myself. All I wanted to do was to cash a check so I may purchase my new vehicle. Mind you, I've had an account with Chase since 2010 and I was completely disregarded at this branch location by the staff including the ignorant management. I guess this specific branch makes and abides to its own operating hours when it comes to customers and providing acceptable service per the company's standards. Apparently on the clip board the location leaves a note to incoming customers that any sort of new account opening(s) at a specific time will not be taken care of - I guess due to the staff wanting and needing to leave on time or exactly when the branch closes. I never knew that this was the way in which Chase chooses to service its customer's. I have never in my years of banking ever ever saw a note like such be posted for customers. All that the staff do to help assist my deposit is mentioning that opening a checking account to join with my savings is the only way they could cash my check and directed me to the sitting area to wait for a banker to further assist. Knowingly that they would never help me open the account nor cash the check because they stop this specific service at a certain time - I sat and waited just to be left ignored like I was a meaningless customer because the note at the sign in clipboard was the governing customer service law in that location for the staff. And I literally loveeee Chase because of the service and connivence. Makes me question who in the world is the district and regional sales manager assigned to this location - am I the only customer who has been treated like such and how frequently does this occurrence happen on a daily basis? Makes me question the integrity of the CEO or VP...as a business professional in the tristate area this was by far the worst impression from a major publicly trading financial institution. All thanks to this specific staff at this location. I could never rely nor trust these folks with my banking needs.

Great hours however with only one or if you're lucky to teller's the wait time is always horrible…read more I did business at Santander across the street before doing business here and I was in and out at Santander, 20 min wait at TD

I really wish I could rate this place 0 stars, this is THE WORSE bank ever and the worse branch…read moreever. The wait in here is always long, the tellers are always grouped behind the counter talking instead of assisting customers. the ATMs are hardly ever work, it takes 10 days for a claim on your account with ATM issues. I spent my lunch break in here 3 times in one week and none of my issues have been resolved. I've spoke with the branch manager and all, he was supposed to close my account out because I asked for the account to be closed due to the horrible customer service that I have received from both the branch and online banking support. The employees at this location do no do their jobs (& when they do they do not do them correctly). There was supposed to be a claim submitted on my account on behalf of one of the employees, Melody, and it was never submitted; another employee processed my deposit incorrectly (even though she took my ID and asked me a bunch of questions to verify who I was and my identity), which caused a hold to be placed on the funds I deposited into my account; the branch manager, David, was supposed to close out my account and never did. He was supposed to issue me a check for the balance of my account which was incorrectly deposited by one of the tellers, as well as, assist me with my claim Melody never submitted. He didn't do any of the three things he was supposed to help me with; he also instructed me to contact the manager at the TD location where the ATM had taken my money. My responsibility as a customer should not be to do the leg work for the company, I should be able to trust that TD will handle my money appropriately for me. I bank with Bank of America, as well as, Chase and I have never received this extremely poor quality service from them. So much for America's most convenient bank, there's nothing convenient about it or their service. This week I've closed my bank account and my safe deposit bank, I'm taking my business else where and will be contacting corporate to place my complaint, as well.

Absolutely the worst customer service ever. I have called 5 times over the past four days, each…read moretime I have had to wait over 15 minutes just to speak with a person and then get transferred to another person and wait on hold again. All this to set up on line banking, but I still cannot get the login to work. They never sent my temporary password and when they do send a temporary password it does not work. There is no way to get around the never ending loop of "your call is important to us" playing for over ten minutes, and then when you get a person you have to go through the same process of verifying your identity. All this so I can make a payment! Who is going to make bellieve they are me to pay my loan?

AtM service is horrible .. 6 out of the 7 days I come to the bank because I use the atm an bank…read moreregularly the atm or door is always broken or malfunctioning. One time I went in used my card an the screen said only multiples of 20$ when I was only trying to take out 20$ . Yea made no sense to me either . It was about 1030 am so I went in the bank to ask and when I walked in the place was empty..normally their are people greeting u ready to help but no nobody. I had to wait in a line .. Not long but still had to wait to ask the teller what is wrong with the atm that it's been like this every morning for the past week? She replied she was sorry they said that it would be fixed between certain hours not sure when they are coming that I could use their other ATMs about 20 min away ! Not something I wanna do when I live around the corner ! And was not happy about this either ! I have been in the bank many other times and the lines are always long so that's one of the reasons I use the aTM . Wouldn't recommend this bank to anyone