Always the best customer service. Everyone that I encountered at this branch was always caring and…read morehappy to see me! Thank you for letting me know who Ive trusted over the past 8 years!!!! Definitely not going anywhere else for my banking needs

Customer service. I got sick in 2025 and suddenly I'm no good to them. They hold deposits my…read morehusband makes to my account through HIS Members first account for days with no explanation. We live in the same dam house and our bank accounts are with you. What risk are you taking? We've paid lots in interest over the years and have been faithful. With our home equity paid shortly they're about to lose very good, loyal customers for playing shenanigans with my money. When an entity takes control of your funds outside of the law I say they are overstepping, and theyre breaking the law, and they are treating their customers like a pile of scat. Time to start looking.

Everything goes well every single time I go to Members 1st. The tellers are all fantastic. I have…read moreused, on a regular basis, six different branches over the course of two decades. I have moved several times, but also the credit union has ample branches for customer convenience. At the Ephrata branch, there is the added charm of two hitching posts!

Had a horrible experience opening a HELOC. It took 6+ months after they said it should take 3…read moreweeks, Terrible communication the entire process, lots of fees, and got our financial records incorrect. After going to close it down they lost our payoff check. Go through Fulton - they were incredible to work with and zero fees to open.

First this bank cashed a 2 thousand dollar check for 7 thousand but insisted that it was out of…read moretheir control and now they subtracted 3 hundred dollars for a 2 hundred dollar check. The first instance there was no copy of the check but this time there is. I can't wait to hear the BS they sling this time. The bank surely does NOT care about their senior citizen customer as they couldn't care less about protecring your money.

Fulton Bank is a great bank to deal with. They are a decent sized bank but they make you feel like…read morethey are small and there to serve your needs. The staff is always friendly, quick, and knowledgeable and they provide great customer service.

Just wanted to give a shout out to Derek, the manager, and Rosemarie for their help! I didn't…read moreinteract with Derek, but rather observed him with his customers. He is friendly positive and upbeat. What a pleasant change! Rosemarie was also very friendly and courteous. Thank you for making a difference.

Great bank...have used this bank in excess of 20 years! Low fees, great customer service. Thx, ENB!read more

Excellent bank. Secure. Friendly people. Never any problems. I have been banking with Ephrata…read moreNational for many years. I have full confidence in their services. This is one of the few independent banks that have not sold out to a large corporate conglomerate.

Bad. Stay away. Needed a commercial loan and the rep twisted my numbers, explained away my personal…read moreincome and business revenue and why they decided they couldn't include those dollars, and then claimed "your projections are low". I already have a term sheet from one of their competitors - with a lot less drama, less back and forth with the rep, and more eagerness to work with my various Lancaster-area businesses.

If you are tired of the Big Banks moving to the "virtual" model. If your concerned about your bank…read moreclosing down their full service branches; If you want to be able to go to the bank and meet with real people, who answer your questions in person and who understand the community they serve; Bank of Bird in Hand is your answer! Not only does Bank of Bird in Hand continue to offer full service banking with friendly people; they are continuing to build new banks. Even more innovative; Bank of Bird in Hand offers mobile banking. They come to you. Our bank is one of the ones closing branches, firing employees and moving to the virtual, digital currency model. This does not suit our personal interests so we started looking for a new local bank. I walked into Bank of Bird in Hand this past Tuesday and was immediately met with smiling faces offering to help. I met with Naomi, she answered all my questions and more. A long story short; we closed our account at one of the Big Banks yesterday and went to Bank of Bird in Hand, we met with Naomi and opened both a savings and checking account. She was very thorough and the process was easy. Because we are over 55 we have free checking and our savings account is earning 3.92%!!!! Yes you are reading this right; "3.92%"! It's a savings account, I have total access to my money, no long term tie up. I need to maintain a minimum balance of $10k. If I go below the minimum balance, the interest quits accumulating at the 3.92%. As soon as I get the balance back above the minimum, 3.92% begins again. They are also offering 4.59% APY on their 24 month CD. If you prefer a more digital banking experience Bank of Bird in Hand has an App for your smart phone that is very easy to use. Yesterday was a good day for us. We were looking for a better more personal banking experience. We wanted to have someone we can meet with and answer our questions. We found just that in Bank of Bird in Hand. We also found a Bank that offers products that are considerably more profitable their customers and is working to support the community they serve; check out Bank of Bird in Hand. We are glad we did!

I went to deposit money into my local lykens banks atm and the atm froze with my card locked in it…read more I Luckily have a friend who works as a teller there and was able to call her and she called her boss who was nice enough to come back to the bank and restart the whole system for it. After it reset she stayed longer to make sure it wasn't going to mess up again so I could deposit the money. Both ladies were very helpful.