If you are tired of the Big Banks moving to the "virtual" model. If your concerned about your bank…read moreclosing down their full service branches; If you want to be able to go to the bank and meet with real people, who answer your questions in person and who understand the community they serve; Bank of Bird in Hand is your answer! Not only does Bank of Bird in Hand continue to offer full service banking with friendly people; they are continuing to build new banks. Even more innovative; Bank of Bird in Hand offers mobile banking. They come to you. Our bank is one of the ones closing branches, firing employees and moving to the virtual, digital currency model. This does not suit our personal interests so we started looking for a new local bank. I walked into Bank of Bird in Hand this past Tuesday and was immediately met with smiling faces offering to help. I met with Naomi, she answered all my questions and more. A long story short; we closed our account at one of the Big Banks yesterday and went to Bank of Bird in Hand, we met with Naomi and opened both a savings and checking account. She was very thorough and the process was easy. Because we are over 55 we have free checking and our savings account is earning 3.92%!!!! Yes you are reading this right; "3.92%"! It's a savings account, I have total access to my money, no long term tie up. I need to maintain a minimum balance of $10k. If I go below the minimum balance, the interest quits accumulating at the 3.92%. As soon as I get the balance back above the minimum, 3.92% begins again. They are also offering 4.59% APY on their 24 month CD. If you prefer a more digital banking experience Bank of Bird in Hand has an App for your smart phone that is very easy to use. Yesterday was a good day for us. We were looking for a better more personal banking experience. We wanted to have someone we can meet with and answer our questions. We found just that in Bank of Bird in Hand. We also found a Bank that offers products that are considerably more profitable their customers and is working to support the community they serve; check out Bank of Bird in Hand. We are glad we did!

I went to deposit money into my local lykens banks atm and the atm froze with my card locked in it…read more I Luckily have a friend who works as a teller there and was able to call her and she called her boss who was nice enough to come back to the bank and restart the whole system for it. After it reset she stayed longer to make sure it wasn't going to mess up again so I could deposit the money. Both ladies were very helpful.

Just wanted to give a shout out to Derek, the manager, and Rosemarie for their help! I didn't…read moreinteract with Derek, but rather observed him with his customers. He is friendly positive and upbeat. What a pleasant change! Rosemarie was also very friendly and courteous. Thank you for making a difference.

Great bank...have used this bank in excess of 20 years! Low fees, great customer service. Thx, ENB!read more

Always the best customer service. Everyone that I encountered at this branch was always caring and…read morehappy to see me! Thank you for letting me know who Ive trusted over the past 8 years!!!! Definitely not going anywhere else for my banking needs

Not a good bank. Between the problems with the recent online "upgrade" and the hit-or-miss attitude…read moreyou might get in person at a branch, you'd be better off looking elsewhere. They'll send you junk-mail tempting you to apply for a car loan and then deny said loan regardless if your credit score is high (which they will lower by virtue of running your credit-check and then denying you anyway). You might receive the junk-mail and the denial letter in the same day. I did! Like a bad joke. PS: I ended up buying my current car with cash because I can.

The Leola branch of Ephrata National Bank epitomizes what it means to be a community bank. They go…read moreout of their way (and above the call of duty) to help their customers. I can always reach someone on the phone and my brother is warmly greeted each week as they help him to check his balance and manage his finances (he really struggles with this so it is a godsend). I can't rave enough about the amazing team at the Leola branch. Thank you!

I called into cancel my account. After 5 minutes on hold. I talked to representative and after 1…read moreminute of talking she said she wanted to put me on hold. I went to ask her how long it would be and realized there was only a recording. I hung up.

Great location right off a major highway, easy accessible. Inside is very clean and the staff is…read morevery friendly. Not a branch I come to consistently, only came here to talk with an associate we have a relationship with for our work matters.

Customer service. I got sick in 2025 and suddenly I'm no good to them. They hold deposits my…read morehusband makes to my account through HIS Members first account for days with no explanation. We live in the same dam house and our bank accounts are with you. What risk are you taking? We've paid lots in interest over the years and have been faithful. With our home equity paid shortly they're about to lose very good, loyal customers for playing shenanigans with my money. When an entity takes control of your funds outside of the law I say they are overstepping, and theyre breaking the law, and they are treating their customers like a pile of scat. Time to start looking.

Everything goes well every single time I go to Members 1st. The tellers are all fantastic. I have…read moreused, on a regular basis, six different branches over the course of two decades. I have moved several times, but also the credit union has ample branches for customer convenience. At the Ephrata branch, there is the added charm of two hitching posts!

Terrible and I mean terrible... Every time I stop at a Fulton branch, this one in particular, I…read morewait at least 15 to 20 minutes. I've had an account there for sometime now and every single time I go it takes them 10 minutes just to find my account. I've had multiple questions and every single time I ask I get three or four different answers. It seems like nobody really knows what's going on or how to accomplish something. Today I tried to cash a Fulton bank check at this Fulton Bank branch and they were going to charge me five dollars to cash it even though I have an account at Fulton Bank. Customer service is completely and entirely terrible and I would never recommend Fulton to anyone.

I had a great and seamless experience working with Semra. Financing my car couldn't have been…read moreeasier than this 1,2,3 process. I recommend getting in touch with Semra if you are looking to finance a car or need any type of loan in the future. Thumbs up from me (and I'm not one to leave reviews). Thanks Semra!

I'm amazed reading the negative customer reviews. I've been banking there for over 20 years and…read moreit's all been positive. The other day I made a mistake with my in-person deposit and they caught it. I disagreed (I didn't trust their new bill counting machine). We put the deposit on hold while I went home and checked my desk and sure enough there was the extra cash. It's not the mistake it's the personal, patient way they handled it. I used to run a customer service department - millions of transactions. Things are going to happen. But the tone of the negative reviews gives me pause. b