New business close to home. I thought I would try them out, for my needs since I own a riding mower and a other few lawncare products bought elsewhere.
FIRST TRIP: They didn't bother looking up the correct part, instead they sold me two different parts. Told me one of them should work. Cane home to find out neither would. I said I would return the one that didn't since they didn't bother looking up the correct Husqvarna part.
SECOND TRIP: After looking up the correct Husqvarna part myself and taking the old part out of my disabled chainsaw I arrived there with old part in hand. They refunded my money and sold me the correct part. While I was there, I decided to get a new air filter for the same chainsaw. These are parts readily available on line from many sources, including Amazon. I CHOSE to do business with locals people and look at what I am buying and only interested in OEM parts. That is why I went to Santana. They charged me $27.00 plus tax for a part that turned out to be NOT OEM but after market part available on Amazon for AS LITTLE AS $3.40.
If I wanted an aftermarket part, I could have easily bought it elsewhere myself. There was a reason why I was at a Husqvarna dealer. To get OEM parts and willing to pay a premium for my choices..
My receipt clearly says "ALL SALES ARE FINAL. NO RETURNS. NO REFUNDS.
That's Ok. I can afford the $27.00. Not sure they can afford first time customer's experience to be such that it is also my last time.
PS. It turns out the OEM part is available everywhere for $21.00 read more