I highly recommend Will Prokopiak when you purchase a car from Subaru Santa Fe!…read more I found a used Hyundai on the lot in great condition. I didn't feel that he was trying to scam me nor pressure me into a car I didn't want. I worked with him in the past on getting myself into a car, but I didn't believe I was ready. Now I have a car I love and enjoy! He was patient and understanding throughout the whole experience.

I took my car in for a regular oil change and to fix a flat tire that was covered by a package I…read moregot from sales when I bought the car from them. My biggest complaint would be that their online software gave $0 estimates to have brake pads/rotors, air filters, and wipers replaced. Naturally, I approved the work given the $0 estimate presented assuming the coupons I presented for a free multi point inspection included the $0 suggested work. I showed up to pick up my car expecting the hundred dollar charge for the oil change as expected and no charge for the tire as expected. Instead, I was presented with a $500 charge. The only reason my rating is not low is because the service manager in charge was reasonable and only charged me for the parts and not the labor knocking the total charge down to 300 including the oil change. I had to come back later to get the tire replaced since they had to order a replacement tire due to the nail being swallowed by the old tire. The service this time was amazing and swift with the service manager on duty, showing excellent care and attention to detail.

They did a great job of getting me the new car I wanted, with the features and colors I wanted…read more There was no pressure, no upselling, no flim flam. I had questions about maintenance and one of their very astute technicians was happy to have an in depth conversation with me over the phone, explaining the engineering behind my questions. The popular model I chose took some time to arrive from the factory, but the wait was well worth it. During that wait, when questions came up, I received enthusiastic assistance from several other members of the sales staff, even though I was another salesperson's customer.

I had an appointment to have our car checked out before a long, upcoming road trip at Honda of…read moreSanta Fe this morning. I was a little worried because I'd read some negative reviews of the place. But it was a great experience! Josh greeted me and was friendly and professional. He told me my wait time would probably be an hour and a half. Under an hour later he came into the waiting area and said my car was ready. He went over the inspection they'd done, pointed out that the tires were in fair condition and that the engine air filter would need attention in the near future. He did not suggest, much less pressure me, to take care of those looming issues today. They topped off the fluids that needed it. When I asked how much I owed, he said the service was complimentary!

Quick Lane got one of my daily drivers checked out and serviced promptly. They discovered that it…read moreneeded a new battery, got that put in, topped up all of the fluids, check the tire pressure, and got this vehicle ready for a 1500 mile trip. The waiting area was very comfortable and I had a nice chat with some of the other customers while I was waiting, but they had me in and out in half an hour. Adrian the service manager was very personable and capable. Thank you very much!

Do NOT do business with Capital Ford! My truck went in for…read morea fuel system failure, they failed to do half of the job but charge the full price. As if they did it and now my truck is broken down. They left a full oil, absorbent pig mat in my fuel tank! Which wiped it out again they're denying any fault! This is 100% their fault

UPDATE: Today my wife and I made another visit after receiving a call from sales manager David. He…read morearranged a visit with salesperson Jessica, who was just wonderful in every way. We purchased a 2024 Jeep Rubicon at a great price. Jessica took her time and answered all of our questions. We never felt rushed. This is how the purchasing experience should always be. Visit them and have David or Richard set you up with one of their great salespersons. In a prior visit, we dealt with Gilbert, who reminded us that he didn't get paid by the hour, and refused our request to take a test ride of a vehicle similar but not exactly what we were looking for unless we could provide some assurance that we would "most likely" purchase the vehicle. Salesmanship 101: Always cultivate your customer. If they don't buy today, treat them well and they may come back and purchase another time. Cultivating a customer should always be "worth your time". Fortunately, David called me the next day, on speakerphone with another manager and a few others to apologize for Gilbert's treatment of us, and assured us that this is not how their salespersons are trained to treat customers. I'm so glad David called and remedied the situation. David was sincere. You could tell he was genuinely concerned, not just due to my original review. The dealership, David and Jessica have my respect and have earned a loyal customer. Today was a win-win day.

The service department here is horrible. I called, got an appointment and what a mistake. I could…read morehave taken my jeep anyplace for a key fob. After 4 hours (I was told it takes 45 minutes) the fob does not work. I went by yesterday to have it actually fixed and was told to make an appointment. I paid WAY too much for the key fob to be brushed off. I was going to purchase a Grand Wagoneer however I refuse to deal with this place so I have decided to buy the Lexus!!' You should be ashamed!! The worst is my key fob doesn't work!!

Thanks to Mike for assisting us in finding our Colorado truck. He was very helpful and took the…read moretime to listen to what we were looking for. We will recommend this dealership to friends and family!

Title: Extremely Poor Ethics and Customer Service Review:…read moreI brought my car to this Chevrolet Cadillac of Santa fe for a simple diagnostic and health c check because my warranty was about to expire. The car had no issues and no warning lights when I dropped it off. During the visit, they replaced the driver-side door . When I picked up the car, I was in a rush to pick up my daughter , On my drive I , , noticed the Check Engine Light was on--which was NOT on before. The next day, I called to report this. I was told the technician ,, Victor Novbakhtian, was sick and my message would be passed to management. No one called me back. I called again the following day, and management , Joe Gonzales finally responded, saying the car now needs another diagnostic--at my expense--because my warranty had expired. I explained the light came on while the car was in their care, but they accused me of lying instead of taking responsibility. This is unacceptable. Their ethics and customer service are the worst I've experienced. They created a problem, refused accountability, and tried to charge me for something that happened under their watch. I strongly advise avoiding this shop if you value honesty and professionalism. I will pursue BBB complaint

Best service I have ever had, including every dealership…read more Prompt on their work, and stand by their service.

I just wanted to say Thank You!.. for going above and beyond on getting my 08 Mercedes 4-Matic…read morerepaired! My wife and I were on a 10 day road trip when the suspension compressor went out. From my first phone call to Alex, my whole experience was GREAT! You were able to diagnose and repair the problem same day and get us back on schedule on our trip. Markus...my only complaint is that you are 893 miles from my home and I will not be able to make you my new mechanic!

I am highly impressed with the guys and the customer service regarding their service/repair…read moredepartment. Took my 77 year old mom there today to get a maintenance dash light inspected. Omar and Adrian explained the light was simply a service warning light (change oil) that the quick oil change guys never reset and they quickly reset it for her. Omar also replaced a battery in her keyfob that opens the doors, trunk, locks it etc. She had the wrong battery so he exchanged it out for her at no cost. I will always use this place from now on for any Toyota repairs or service. Very helpful, good, decent folks here.

I I we were…read moretraveling from Phoenix. When we got into town I noticed my tires were low. I drove 3 miles to the service center at Toyota. There were three men working at the scheduling desk. I asked one if someone could check my tires. He said they were closed, although the published info says they're open until 6 on Friday. I drove to the back service area. I asked the only person there about checking my tires. He said they were closed. "I don't know what to say," he said. Either did I. I drive down the road to Big O where the nicest young man took care of my tires, Thanks for nothing, Toyota.

I was selling my parents Lexus with fifteen thousand miles on it. I went online through KBB and…read morethey connected me to this dealership along with the Subaru dealership across the street. This location didn't open until 11:00 and I showed up five minutes early. Despite there being many sales guys sitting around shooting the breeze on the showroom floorI was roughly told to just sit in my car until they came to get me. So I drove across the street where I had a great experience. They gave me a great price and were super happy about it. CarMax missed out on a great opportunity here simply due to their rudeness.

car max sells 3 rd class auction garbage for full retail price. all they're cars have obvious…read moredefects that the employees will not acknowledge no matter how blatant they are. These people are crocks, stay away at all costs.

The best mechanic's shop I've ever seen…read more Expert, efficient, punctual, fair. Steven and his team do the car repair and maintenance and Claudia runs the front like a cesium clock. There's a plush waiting room and a small outdoor patio. The entire place is incredibly clean and comfortable. Being able to have your vehicle serviced here is a reason to buy a Toyota (or Lexus, or Scion) in the first place.

Toy Auto Man is excellent. They are friendly and very thorough…read more They answer your questions and do great work. You can count on your car receiving the of best care! My 2003 Lexus is still going strong.

Went in for a scheduled test Great customer service…read more Every question answered I recommend

I noticed that there are a bunch more bad reviews. The owner of the dealership seems more…read moreinterested in flaunting his own collection of Mercedes than in taking care of his customers. He obviously thinks he has a turnkey business because his involvement is minimal. In fact, it is a shit show. I second the fact that the sales manager seems to think he is a gift from God. In reality, he is a typical slimy little salesman. I tried to sell my car which I originally bought from them and **of course** they nickel and dimed me. Mike the Magnificent (MD Moron) actually said to me " of course I have to make some money on it so I can't give you what Carvana would." don't shop with these people. They are thinking about themselves and not you, the client.