This place is depressing. Maybe it's just the windowless, drab waiting room that plays Daily Mail TV. Or the fact that this place is mostly geared for people who got injured at work and are looking for worker's comp. Or maybe it's cuz there's no way to actually socially distance in the waiting room and everyone's talking loudly on their cell phones. But the less time you spend here, the better.
I signed up for an appointment on Zocdoc and then got a call from them later in the week telling me that slot actually wasn't available and made me a new appointment over the phone. Maybe keep your avails updated?
Either way, there was actually a line to sign in when I got here (all the way to the elevator), but it moved pretty quickly, and I was able to see leave the godforsaken waiting room after about 25-30 minutes after my appointment time.
It's truly night and day once you go through the doors. They have a bunch of PT equipment and people doing their PT, and then some offices.
I met with Dr. Agarwal, and he was super nice. Took the time to explain everything to me. Reviewed the x-rays I had from another doctor, and did an utlrasound. I will say, he was kinda pushing hard for me to do PT, but I didn't want it or feel like I needed it. He wrote me a prescription for topical cream, and it was actually an insane amount that I didn't realize until I got to the pharmacy. I guess he was pretty unclear, cuz when I was checking out, the receptionist/assistant was confused about what he actually wanted me to do next.
Decisively concluded that they didn't have their shit together when they sent me a text reminder of my follow up meeting. It said to call them if you needed to reschedule. I did, and their office was closed. I left them a voicemail, didn't go to my appointment, and... that was over a week ago and nobody followed up.
Against my better judgment, I made a follow up appointment via Zocdoc again, and nobody ever confirmed the appointment, so I had to cancel it because I didn't want to go there and then be turned away.
I gave them a couple of chances. While the location is convenient, I don't think I ever want to step foot in here again. read more