We brought our mother, Betty, to your facility on July 17th or 18th, and I want to extend a…read moreheartfelt shout‑out to CNA Sandra, OT Kelly, OT Raul, and PT Bert. You can have the strongest brand name in the industry, but without a truly dedicated staff, excellence is impossible. Sandra, Kelly, Raul, and Bert are anything but ordinary.
My mother has been very weak due to the number of medications she's been on, and your team has done a wonderful job reducing some of them. The real gold stars, however, belong to these four incredible caregivers who, when Mom tried to skip OT and PT, kindly, professionally, and skillfully encouraged her to get out of bed and participate in her rehab.
Every morning, Sandra helped Mom out of bed, into her wheelchair, and guided her through brushing her teeth and preparing for her therapy sessions. The food and food service team is surprisingly delicious and outstanding! It takes a special kind of person to stay positive, patient, and motivating day after day. Sandra, Kelly, Raul, and Bert, embody those qualities fully, and our family is deeply grateful. The food service team, and medical staff A+ too!