Zero Stars. So Embarrassed by Sandy's U Rent on my wedding day! Neither management nor the owner himself seemed to find anything wrong with the fact that we spent over $600 at their divey establishment, only to receive no customer service whatsoever, and a product not even suitable for use in a wedding. Nevermind the fact that we were not informed that candle wax on a tablecloth was considered irrepairable damage, or that the linens themselves were musty... what I found most disgusting/ mortifying was the condition of their rental chairs. This business charged my family $2.00 per unit for rental chairs that were completely dirty! They were not even suitable for use when my father arrived at the store to pick them up. Sandy's U Rent stores their rental items in a detached shack at the back of their dirty store. When the chairs arrived at our wedding site, both my mother, my mother-in-law-to-be, my fiance, my sister, my father, and several other of my family members spent more than 2 hours wiping them down with Windex. My mother in law spent nearly the entire afternoon cleaning those chairs that she had very little time to dress for the wedding. I was humiliated! The Manager- Toni- offered my mother a $50 credit to her bill that totaled more than $600. When my mother contacted Les, the owner, to inform him of the situation, he stated that he considered the offer generous- as he would have offered NOTHING. This is the most insulting merchant I have ever had to conduct business with. Apparently for 45 years, they've stayed in business selling latex balloons and paper mache pinatas. read more
