I have to tell you about the horrific customer service experience I've ever had. I am in shock and I need your help to spread the word. We reserved a party time at Bouncing Around LLC. The initial customer service was pretty ehhh, not helpful, not warm, but I was going to just ignore that. We showed up to the party and again, the service was pretty meh. The ladies up front acted like we were a burden on them. Determined to have a great birthday party for my daughter, I just let it go and everyone started playing. We had issues with some of the toys. One of the bouncy things was set up for laser tag and they had laser guns for the kids to play with. I guess they didn't like the kids running around with the guns so they took them away. I can even overlook that, because if they aren't playing 'right' then fine, take them away. Here's where things get interesting. At the end of the party, I wanted to find out what had happened with the laser guns, since the kids were really bummed out that they had been taken away. I went to the back to find the employee, and I found her sweeping off the table cloth with a broom. Yes, SWEEPING the tablecloth. This was a cheap plastic party table cloth. Gross, right? Again, I was going to let it slide because I didn't want a big ordeal. I asked her what had happened with the guns. She told me ( in a rude voice!) that three times she had asked the kids to stop putting the toys on the floor and then she took them away. Ok, I kind of get that. Maybe she doesn't realize that children, aged almost 2 - 10, tend to just drop thing and run to the next thing when they are excited. I told her that I understood that, even though I thought it was ridiculous and out of line for a party place. I then said "I just wanted to tell you that I am very unhappy with the service at this place and we won't be back." She said that she had had enough of me and that I needed to leave. I mentioned that that was the first I had ever talked to her so I didn't know what she was talking about. She said she had had enough of me and that I had been nasty and had written a long nasty note on her facebook page and that I needed to leave. I told her that I had never written anything on her on her page and had never talked to her before, except to schedule the party. She then got incredibly hostile, told me to leave and that she was going to call the cops. I said I was leaving and that was unnecessary. She started towards the front of the store, angrily, saying that she was calling the cops and I had better get off of her premises. I left as quickly as possible. I do not understand the nastiness that this woman had over my telling her that I was unhappy with the service. It is hard to hear that something isn't right, but to become hostile and threatening over a very calmly expressed complaint is completely out of line. Spend your money elsewhere. read more

On 12/26/13, I looked at BouncingAround.net (their website) and showed my kids that we were planning on going there the following day (today). I looked at the prices on the website and it states that Fridays from 11-2 are $5/child (which was very exciting for a family of 4 children). Above that price listing is a notice that says "Indoor Daily Specials*** Please check our facebook page for daily price and time changes". Why have a time and price "calendar" on your website if you're just going to change it on your facebook? What about people who don't use facebook? So I went to the facebook page yesterday after I noticed that section...The only prices I saw on there was the post from December 9th which showed Friday 11-2 was $5. The last few times we had been to Bouncing Around, there were 6 bounce "houses" or areas and totally worth the time and money. We arrived at 11am to find out not only did they take out 3 of the (better) bounce areas but also raised the price to $10/kid AND if they wanted to do the laser tag it was going to be $15/kid. I asked why they didn't have the new prices listed on their website, and she said "well you have to check facebook." So while I was standing there (before I paid), I checked their facebook and sure enough - the new "holiday" prices were on there, but posted at 8pm on 12/26/13. I mentioned to her that the only other prices that have been posted are from December 9th and she said "Oh, we posted the prices since then but I deleted that post last night." I don't understand how you could RAISE the price and take out bouncy areas...and then in the area where you took the others out you put in a laser area that you have to pay even MORE to play in?! That is just plain ridiculous. My kids were SO excited to go back to play at Bouncing Around instead of going to the packed Get Air trampoline park in Kennewick. After 25 minutes at Bouncing Around this morning, my kids were absolutely bored...but I didnt even want to ask for a refund because I'm sure we wouldn't have received one...I forced my children to figure out a way to play on the 3 areas that were available to them so we didn't waste $40. By noon, my kids were sitting around and having melt downs because they didn't have anything else to do. I wasn't going to pay the extra $5 each ($20 more) to put in laser tag. I am highly disappointed in this company and don't plan on going back. I hope someone (other than the person I had to deal with this morning who was not very nice) will contact me. Also, be sure to bring your own water in your car. They do not have a water fountain or offer free water to thirsty children. They do, however, have bottled water you can purchase for $1 each. I had my children get water from our vehicle and they had to stand outside the business door (in foggy 30 degree weather) because they do not allow outside food or drinks. And now I see around noon they posted on their Facebook that "parents are free!"...thank you for mentioning that to me while I was there (sarcasm). I would have loved to play with my kids and help them not be so bored. read more

Do NOT BOOK YOUR PARTIES HERE!!!! The customer service is the worst I have EVER encountered. I'm not exactly sure how this place stays in business with the awful woman they have making reservations, and speaking to the public. She has got to be the rudest individual I have ever encounted! And obviously the owners do not read their own reviews or she would have been let go by now! $1/ per water bottle?!?! Are you kidding me?? You can't bring your own water??? Can ONLY order from papa Johns pizza?!?!?! And their idea of supplying plates, table cloths, silverware are: dollar store table cloths, paper plates & napkins from papa Johns & plastic forks. We had ice cream.....try explaining to kids that they have to eat ice cream with a fork! Awesome! Oh....and their idea of "decorating" was a pink Doc Mcstuffins happy birthday sign......ummmm this was for a 6 year old boy! The woman rolls her eyes when talking to you more times then I can breathe in and out! Seriously, if I'm that much of an inconvenience to you.......then quit!!!! Because you OBVIOUSLY don't want to be there!!!!!! read more

I have to agree with the previous reviews. This place is seriously lacking in customer service. I was looking to book a birthday party so went to their website so see what info I could find. I found their website not well organized and with grammatical errors. This was off putting but I called them anyway. The woman I spoke with seemed annoyed that I had called and was borderline rude. I went ahead and booked a time but checked with a friend to see what her experience had been with her son's bday party. She basically said the staff was pretty complacent and not to have too high of expectations. I was uneasy about it but I went ahead and kept the booking. I don't expect perfection. A week or so later I called back with a question about regular admission prices since the $149.99 for ten kids seems high for what you get (basically admission and access to a table. Oh..and paper goods etc that my friend said were totally cheap). The same grouchy woman answered. She clearly did not like my questions and got quite escalated (I was not remotely snappy with her). She ended up hanging up on me. I promptly called another venue and booked a bday party for 20 kids (as opposed to 10) for essentially the same price. Her communication skills are severely lacking and she is definitely not of a disposition to be working with children's events. I feel like I dodged a bullet. I would not risk my daughters bday being ruined by her bad attitude. Her customer service skills (or lack thereof) is most definitely costing them business. I am so glad others took the time to post reviews. Too many other choices available to accept being treated like that. read more