This is my story, I was pre-approved by Guarantee Rate for a…read morehome in April of 2021. The second pre-approval was September 2,2021. I put an offer on house on September 10,2021 the seller accepted the offer and I got a closing date of October 11,2021. I have sent all paper work require by the underwriter and the loan officer several times per there requested. I have never had such poor communication when dealing with a business matter. My realtor or the seller realtor have not been able to communicate with these people on a consistent basis Garit Allen or Cody Allen the loan officers. The communication is so bad that we have to do everything now in a group text, or email because they lie on a consistent basis so we have to keep a paper trail. The day I was supposed to close October 11 they were moving into their new home which Cody Allen told me himself . However I did receive a instant reply from Garit Allen 2 weeks ago that he was out the country on vacation. I have paid all fees that was required got the inspection done and the appraisal everything was cleared. Today November 29,2021 both Realtors reach out by email and text for a clear to close and the response was it was denied by the underwriter unless I put 25% down on a $420,000 house roughly comes out to 100 thousand.The fact It took them almost 90 days to figure this out is mind boggling. They need there licensed terminated for being so incompetent. There communication is horrendous even just talking to him or Cody which I think is the son you can tell they have no idea what they are doing. It's almost laughable that they still have a job. I am more than qualified for this house I am a traveling Registration Nurse I am currently on a covid crisis assessment in Texas and I have been stuck here since August dealing with this company I was told I couldn't changed jobs till I closed. They have ran my credit 6 times between Aug 14 - October 29. Not only have I not seen my family since August I missed my sister wedding and my cousin funeral because I only get 1 day off and I was saving it for my closing day. I been stuck in Texes on a deployment and I had to extended because they kept pushing the closing day back which never happened. I work 6 days a week 12 hours days in a hospital dealing with people dying on almost a daily basis to come back to the hotel and be stressed wondering if I'm going to have a home to come home to. My currently situation I did not renew my lease because I had a closing date for October 11, and my lease was up October 31, and by the time I explained the situation to the apartment complex it was too late they already had rented my apartment out she did let me stay for the month of November because she knew I was in Texas on a crisis assignment. Only good thing about this is I have a good support systems back at home that was able to move my things out the apartment and put them in storage today I had to pay almost $1500 hundred dollars for the movers and $190.00 for the storage unit. I am now in the process of switching lenders and I'm probably going to have to start this process all over because I don't think the seller is going to wait another 45 days. This company have really messed me over if you read the Reviews on BBB we all have the same story.

DO NOT USE JIM JEFFERSON, or if you do read the fine print carefully. I was sent to work with Jim…read morefrom Lennar Builder because Lennar Mortgage was having some issues with my VA retirement income, and he said that he would fix it and get it done, little did I know that he FIXED the numbers in order to get the mortgage approved. He escrowed $600 instead of the $7600, tax and made my payment jump $1300 after an escrow analysis from the new mortgage holder. Guaranteed Rate is a very deceiving company, RUN AWAY from them.

THE BEST lender ever - after having sifted through 2 not so good ones. Noelle Gollinger guided us…read moreto improve my husband's credit score, AND bent over backwards to get all costs as low as possible. She was always available, respectful, understanding, and did everything she could and more. Totally reliable and trustworthy. I can't rave enough about Noelle.

I was referred to Jon Altizer through a neighbor who recently purchased a new home in Downer's…read moreGrove (our purchase was in Chicago). Our transaction had a number of challenges (self-employment, bank owned property, new job, etc.), but Jon and his team (CJ, Rick, Jenna, and Linda) helped us through the process and we ultimately closed on our new house in only three weeks, only days after Christmas. Jon and his team also acted as a sort of counselor, putting me at ease and assuring me that everything was going smoothly and was on track to an on-time closing. Did I mention that we got an awesome interest rate without having to pay any points? I highly recommend them and would definitely use them again!

Jon Altizer was terrible to deal with. His wife Andrea was just as bad. They crossed the line…read moreseveral times eventually I went another loan officer who was much more professional and responded to my emails and calls. Andrea kept telling me she could not read or see my paperwork properly after I scanning it. I work in airport job where security is at its highest and had sent the exact same paperwork to the FBI and government and they had no problem seeing it. Do not go with these people. There appraisal (no refund) was more expensive than the company I went with plus their rates were higher.

I highly recommend Ashok Garu for all your lending needs. This is my second time working with him,…read moreand the service has been even better than the first. Despite managing a large number of clients, Ashok Garu provides a level of personal attention that is rare in this industry. His staff is incredibly knowledgeable, proactive, and always ready to answer any questions without hesitation. Beyond just lending, he goes above and beyond to assist with other needs, like attorney recommendations. If you want a lender who is professional, thorough, and personally invested in your success, look no further

One of the best Lender firms I have ever worked with…read more Ashok and his team are highly professional and super experienced. Throughout the process of the deal, they did a fantastic job by coordinating and reading thru line-by-line in the mortgage emails. I would whole heartedly recommend Ashok Lakshmanan for their sincerity and commitment.

If I could give them no stars I would. They lied to us about our interest rate, mismanaged our…read moreescrow for 2 years, hit us with a $6k bill, almost doubled our monthly mortgage. They removed our ability to pay anything BUT this insane amount online. When I paid via check they refused it. Buyer Beware. Use a more reputable company. When I called they didn't care. We spent an entire day trying to get this fixed to no avail. We had to send them all the money upfront or be in default with a chance of losing our house. With all the other mortgage companies out there, don't be fooled by this one. Use a more reputable company.

Christine Staschke and Loni Layne along with Matt made a painful refi simple, quick and simply got…read morethe job done!!! Simply the best hands down. Thank you to all. Even dropping off documents to the secretary, had a big smile.

William Chu (Bill) met with us on a Saturday and went through the ins-and-outs of the home buying…read moreprocess from the financing end. Bill was completely up front about how he would bring together our application and financials to Underwriting. I have to admit our financials were complicated; 2 company businesses, several auto loans and our current house that has a mortgage but we're going to rent. Bill was super responsive initially and remained that way throughout the entire process. He is very knowledgeable in his field and was always able to quickly answer any questions we had for him. He made us feel like we were his only customers. Bill kept in line the Realtors, Attorneys, Sellers and us the Buyers. He made sure everything was moving along. He was in constant contact via phone, email and even Texts! Bill and his Team got us to close and we will be forever grateful. I would highly recommend him if you're looking for someone who is detail oriented and efficient (which, why wouldn't you be?)! Thanks Bill and your great team!!

Dan and Megan helped us with our mortgage and they were amazing to work with. They were helpful,…read moreresponsive, and professional through the whole process. At our closing the realtors and attorneys all mentioned how much they like working with them.

I've had a great experience with Shawn. He really did go the extra mile in helping me solve issues…read moreon my credit that have been there for 15 years and getting me a better rate than I would have ever thought possible. If you want a mortgage lender that will actually put yours needs first this is the place to go.

From the owner: Supreme Lending Naperville offers Naperville, IL mortgage programs to fit your budget. For…read morepractical and knowledgeable advice and options, give us a call.