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Recommended Reviews - Sandos Cancun
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second stay here and just as awesome as the last time. The food was great (seasons our fav). But this time we had the pleasure of having our favorite , One Peice loving, bartender Rogelio. He made the best drinks and anticipated our every need. He made us special drinks when we were hungover and made us feel like true vip members. Him and the other staff members are extremely fun, welcoming and make everyone feel included. It's a smaller hotel and I love it cause the staff really gets a chance to get to know you. And because it's smaller the food is better cause they they are not making it for mass amounts of people at a time. I also like that it's smaller cause your not spending half you day walking through all the resort but the staff here is the reason we keep coming back. Shout oou to Christin(party animal) Karla, Daniel, and all the other staff members who made our stay amazing.
im not sure where to start. DO. NOT. COME. HERE!!!!! list of problems we have had in the short 5 days so far: - upon arrival our AC was broken in our assigned room so they had to re-arrange our rooms (which arent ready until 3pm or later) - my best friend and i are sharing a room and she had her coach wallet stolen by our cleaning lady wendy which contained her passport, ID, school ID, $100 cash, and gift cards (i hope karma bites you wendy) - concierge management did NOTHING to give a full statement that was told to us we would physically recieve by 5pm the next day. when the time arrived we recieved no statement and no compensation as to the things stolen & was given less reassurance than originally told - a friend on the penthouse floor had his wedding band stolen - the food here is absolutely astounding how horrible it is. no fresh fruit except during breakfast and the eggs are watery. - room service food is better than any of the in resort restaurants they have or the buffet - the restaurant by the pools "st. trop" was closed one day and didnt offer to bring food out to the pools - beach was dirty and not kept clean - if you want any sort of food that isnt room service or the buffet you have to make a reservation - hibachi place was horrible with no flavor and the chef seemed like he was ready to go to sleep and didnt care to barely cook the food - "seasons" is their "high end restaurant" that had given me food poisoning. - the drinks at the bars that they serve dont actually include the correct liquids - they use jim bean for the old fashions (lord help us) - peices of the building have been chipping off onto our balcony at least once a day now - we found 2 empty beer cans under our bed and in between the bed frame - wendy half assed cleaning our room when she was our housekeeper (didnt change the sheets, didnt fold blankets, didnt replace any toiletries or towels yet stole her damn wallet smh) - severe water damage in our ceiling lining the majority of the ceiling - water leaks occasionally from the AC unit - we are on the 7th floor and you can feel the vibrations of the bar music downstairs in the lobby until about 1am - no ventilation system in the bathroom for showers just one tiny vent hole in the shower - employees arent helpful AT ALL except for erik he was a king to us we love him he needs a raise (wears glasses, shorter man, usually takes bags from lobby to rooms) - you can hear everything from the hallways and rooms next to you and above you - honestly dont waste your time or money here its not worth it. - music is so damn loud at the buffet you cant have a conversation at a 2 person table if you wanted to
Do not believe anything you read about this property. It old and dirty... Upon checking in the staff does not give any information about the property. Example ( Events, restrooms, overall information). I want to explain everything without making this a long review. The rooms are deplorable! I will let the photos be the voice of deplorable. I'm so baffled that the property has over 5,000 reviews and people are raving. The property is not well maintained at all! Let's get into the buffet I wouldn't call it that at all, it's more like a buffet on a budget. A whole bunch of meals that do not even go together. What hibachi restaurant you ever been too without any shrimp or lobster. This place is low budget the 5 Restraunts at the property are a joke. They need to close this property and start all over I wouldn't come back here if they offered me a free week. The sheet were dirty with stains we changed rooms and one room was not better than the other. If it wasn't for Ricardo the FB manager who just started giving us a tour we wouldn't know where anything was. Marco and Mario were awesome and attentive on the beach. The check in and check out experience was terrible. The icing on the cake was upon check out Walner who completely ignored my good girlfriend and I presence. I worked in hospitality for 3 years and I've never continued a conversation on the phone while guest where literally waving at me at the front desk. That's what Walner did. Not only did he ignore us for 5 minutes when he finally said something his breath was terrible ! Did I mention the women at the desk on the side who was in charge of making our Covid appointment was extremely rude and tried to blame it on her English! She spoke English quite fine! She was rude like many other staff members. This place suck ! RUN
This is advertised as a 4-5 star on Google search and hotel booking sites but in fact it's a deteriorating and poorly maintained if any at all. I came here, trying to give this place with the benefit of the doubt but HUGE MISTAKE on my part. My deluxe room was like a 1-2 star bedroom, it's pretty gross. I have found mold in ac unit, yellow stains inside toilet, rusted mirrors, room lamp, dirty curtains, bedsheet, Broken glass on my balcony view and construction rumble near outside ac unit. I went to try the breakfast buffet, rusty toaster, the food counters are mad old, deteriorating paint. They have a open kitchen for omelet, that area was so dark and damp which hide the rustyass cooking equipment they were using. Feeling so disappointed and grossed, I could not explore the rest of the resort anymore. I checked out immediately after voicing my complaints to the front desk. I'm pretty sure the hotel staff knows and have bought this up with their superiors but they simply don't give a shit about fixing the place. This place seems like it's operated by slum lords, trying to milk it as much as possible without putting in money to fix it.
Not sure where to start with this one. We spent lots of time with other guests, so I know our experience was not unique. I'll start by saying the reason we ended up here was because our friend is a Royal Elite member who loves Sandos other resorts and she thought this place would be just as nice. That was because she also thought it was adults only, which it is not (although there's nothing really for kids either). It took a very long time after our delayed flight to get our private car to the resort and once inside there was no beer, wine, water, or sodas like she's used to. When we get there we dealt with the very rude Carlos. We were supposed to have a suite with 2 bedrooms and a living room. One minute he says they gave our room away because we were later than expected (which they knew and we had no control over) then the next he says if we pay more we can get a room like that. So instead we get 2 rooms that are not very close together, plus our 2 queen beds were 1 king in one of our rooms. Next day we were able to get the correct room, but this place is very rundown to say the least. Housekeeping staff are very pleasant and thorough. Food is mostly awful. Room service is a smidge better, but the Baja tacos at St Trop and Gaijin are the only halfway decent things here really. Our friend was upset because there was nothing exclusive about her membership here - no areas and restaurants just for us, no butler, no bottles brought to our room, no top shelf liquor - you get the picture. She pays way too much for a timeshare to not get the perks she's promised by the resort. Not to mention that when we arrived we were charged more than we were quoted when making the reservation. Service is mostly horrible and completely inconsistent. Had better luck using their website for room service and requests, but still not great. If you want relaxation during the day good luck. They have very loud activities all day long that you definitely hear in your room. If you're looking for fun at night it is pretty non-existent. Entertainment staff tries hard but there's only so much they can do. Recommend the fiesta if you're there for it since it was a good show and a better buffet than usual. We were also put off a bit by tip jars in an all-inclusive resort. Fine print literally says gratuities included and it's not standard for most countries, so why are they out? I've been to other resorts, including Mexico, and have not had this before. I have a bracelet I wear - I'm not expecting to carry a purse, but some bar staff will clearly ignore you if you aren't tipping. Give me good service all week and I'll consider tipping you after since I only have big bills (and yes I did). This is definitely a place to ignore for at least the next 5 years while they work on making this place an actual all-inclusive resort (it wasn't originally and then Sandos bought it). I would not recommend this place.
MOST DISGUSTING EXPERIENCE! They literally served HOTDOGS everywhere and they do not allow you to eat UNLESS you make a reservation but once you go to make one it says booked even though absolutely no one is eating in the restaurant. My family was literally starving due to a lack of food resources and I wasn't able to get a reservation and forget about room service I waited 2 hours and no one answered. I'm not sure if it's protocol to ration out food due to it being an eco resort but I wish it would have been disclosed it was very disheartening to see the day I left the resort they put out better food quality and actually began to clean and gear up for the weekend guest but treated the guest that stayed during the week like trash. Don't expect it to feel like a vacation because clearly the comfortability of there guest is not the priority but the water slides where nice
RUN....EVERY 1 STAR REVIEW ON HERE IS 1000% LEGIT...RUN. Hotel check-in is old school, index cards. Food is terrible and repetitive. Poor customer service, and the drinks were watered down with no flavor. It would've been nice to have had a decent drink to forget about the bad food, service and accommodations. When checking in, there was an older gentlemen complaining, He was asking for maintenance to replace his lamp shades in his suite, which at that point should have been my first clue to run. I paid for an extra night before arriving, as I was traveling on the red eye and wanted to secure my rooms(2) would be ready when I arrived at 7:00 a.m. and not have to wait until 3:00pm check-in time. Well guess what, they did not have my rooms ready, yet they took my money for the night before and still waited until 3:00 pm to check in. Meanwhile they accommodated us (4) in one single room which was poorly upkept (see photos below, now I understand why the older gentlemen wanted maintenance to replace). Our reserved rooms had telephones that did not work, we could not call for room service or maintenance issues, and the air conditioning was poorly cooling. A good cup of coffee would have also eased the blow of this poorly managed hotel, but I couldn't even get that. The coffee machines in the room are useless and the outcome was disgusting. This is my version of short & sweet. All inclusive....as nice as it sounds was the worst experience ever. Don't waist your time or money at this place. I was happy to come home after a very disappointing first time in Cancun. April 26-30 2023
Let's start from the a month when trip was already booked and paid in full. After reading a bunch of negative reviews i was doubt and close to cancel the trip and find something better. Busy NYC life, 2 full time jobs, kiddos- i missed due date for cancellation and had no choice. You will be surprised as I was and still is ( i am staying here now for 3 more days and enjoying every minute) Do not trust all the negative reviews: resort is up to date, pools are clean and there are 3 or 4; beach is so close and clean ( except the days when there a lot of seaweed because of the weather and especially on July-August) We arrived 4 hours before check in, so we went to buffet - i will rate it 4 out of 5. The room is very well maintained, looks like everything is up to date, very clean, AC works perfect, no noises, view is beautiful. Room service 24/7 offered plenty amount of food and deliver in 15-20 mins, mini bar/fridge is restocked every day even often as per your request. The bar with piano at lobby- my quiet space, like sitting there at midnight having shot of tequila before going to bed. Hibachi, steakhouse , Italian restaurant not disappointed. My advise: wake up earlier, go to the pool/beach, take cabana and you all set: you can drink and eat right there entire day:) and getting amazing tan. All staff are friendly and helpful. I LIKE IT!!!! and trust me i have experience in a lot of luxury resorts and i can compare objective. I wold like to give 10 stars to this resort, try and you will not be disappointed!
My wife and I had the best massages thanks to Mario and Jessica.The 50 minute messages were the absolute best.These two were very professional and my wife said that Mario had the softest hands of steel.Ienjoyed Jessica being so attentive to me.I hope that the resort acknowledges them both for a job well done.If you are ever here..Ask for Mario and Jessica!!
Stayed at Sandos Cancun 6-Days and this is one of the worse hotels we have ever stayed in. It is NOT a 5-Star Hotel. Not even close, maybe 4-Star that is currently falling apart as I write this Review. MOLD EVERYWHERE, ON WALLS, IN AC UNITS IN EACH ROOM. SEE ATTACHED PICTURES THAT WILL DESCRIBE IT ALL. I will summarize as best as I can. We had 2 Separate Rooms for 5 Nights. So we got to see the inside of more than just 1 Room. 1st Night AC goes out and Maintenance Department is in our room at about 10:00PM putting Freon in our AC Unit to get our room to a decent temperature. Rooms are falling apart, Telephones have Incorrect Room Numbers so don't pay attention to the Room numbers or you will be lost & any room service goes to incorrect rooms. USB outlets did not work in Either Room. One rooms Wall Outlet (Power Outlet) by Bed did not work at all. Walls are constantly being painted to cover the mold growing on them from the inside out. They don't even paint the entire wall so you can see the discoloration on the walls. Twice we were left with ZERO Towels in our rooms and trying to get any towels at 4:00PM is next to impossible. Trying to Call "Hotel Operator", "Housekeeping" or "Front Desk" is Futile. They Simply do not answer the phone (you get a recording that they can not answer your call). We tried calling for about 35 minutes straight and finally just went to the Front Desk to try to get at least one towel to dry our hands. On our check-out day we called the Front Desk for about 30-40 minutes and they never answered. So we had to go downstairs where we waited for about 45 minutes to Check-Out, and you MUST check out in person to have the Wrist Band removed (it has a door sensor) or you will be charged a hefty fee. This Hotel needs a Complete Remodel. Everything is old and falling apart. There is No working Jacuzzi in the General Pool Area. It's there but it does not work. We had to take a Covid-19 test in a room that was full of Mold on the walls and ceilings. 2nd Floor of the Hotel between other rooms that are currently occupied. This gives you a pretty good idea of the condition of the Hotel "behind the scenes". There has been broken glass for at least the past 5 Days on a Terrace that 50% of the Hotel Guests can see from there room and no one has bothered to clean it up. Room Doors are falling apart. Coffee maker in room, but no Cups, no sugar, stirs, nothing. Glasses in the room would not fit into coffee maker. Rooms are falling apart, window seals are broken and hanging, doors are old and rotting away. Exterior Walls made of cement are cracking and falling apart, chunks of cement are missing from the exterior walls. Lobby Staff will not help you at all unless they are trying to sell you something. They are extremely friendly at arrival when they try their very best to hook you onto the "Sandos Elite Club" or are trying to sell you day activities but otherwise they simply don't care how your stay is going or how they can assist you. They use the same staff that is trying to sell you these things to supposedly give you Hotel information and it just simply does not work as they only care about their commission. We have stayed at Sandos Cabo San Lucas on Many occasions in the past and that Hotels is Awesome when compared to Sandos-Cancun. I would NOT recommend Sandos Cancun to anyone, no matter what their budget is. Not sure who or how a 5-Star Rating was given to this hotel as it falls extremely short on all points. See attached pictures that show some of the terrible conditions of this Hotel.
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This is our 1st time to Cancun, also 1st time with Sandos, we stayed about 1 week and we like it :) Good: 1. Staff are friendly and helpful 2. Total 5 restaurants (buffet included), overall foods are good 3. Pools are pretty and water is warm 4. Beach cabana is comfortable with wonderful ocean view and shade. 5. Room is comfortable and clean with nice view on both sides of the ocean. Bad: We don't like the food at Japanese Teppanyaki, because sushi rice is hard & dry, miso soup is too salty, steak is over cooked (well done & hard), vegetable is too salty. Dinner at this place needs reservation and will cancel ur seats if u are late over 5 minutes. That's why I take out 1 star. Special thanks to Concierge staff Erika Rea and Deluce? (Not sure the spelling of her name) for their dedicated services, they explains us all the extra VIP services we have, because we book from Orbitz/Expedia. Thanks for helping us & answering our questions whenever we needed, very appreciate. We do enjoy our stay there :) read more
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I can confidently say the lobby employees do not care about anyone who stays there. To start off, it took about 3 hours to check in. Our room was given to my fiancé's sister, since they have the same last name. Still, they should've paid attention. Our room keys malfunctioned 3 times. The first night, our ac was leaking water on the tile floors. I did not notice and slipped and fell hard on my knee. The only thing they did was send someone up to supposedly fix it, but the next day it started leaking again. When we called the lobby, they never sent anyone. Being that we have to stay in the room for maintenance to come in, we missed our dinner reservations for nothing. Then, Sunday night, my sister was kicked out. They told her her payment was not "confirmed" and if they wanted to stay, they would have to pay an additional night at their weekend rate. Weird, why would they give them a room if the payment was not confirmed in the first place? She had to find a room at a random hotel at 11pm. Also, this was her "king size bed" lol. For the amount that was paid, this place needs a TON of work. The only thing that was great was the pool and kitchen staff. I would never stay here again! read more
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It's my second day here and so far it's been a relaxing, amazing stay. All of the staff has been super helpful and friendly. They remember our children's names too! The pools are great too. Room very spacious and clean as well. My only wish is that they'd have a swim up pool bar but that's not a deal breaker. read more
5 years ago
I was surprised how nice this hotel was. I had a deluxe suite and it was so elegant and spacious. Nice balcony view of the beach too. Even though this is not an adult's only resort, it felt like it was, because I didn't really see much kids around, which was perfect for me, because I usually do adults only, but I was trying to save money this trip. They have nice restaurants as well and I love that they have 24 hour room service, which was nice and convenient. They serve great portions and will keep asking if u would like more food/drinks....which was great...didn't get that at other resorts. The concierge made dinner reservations for me. I went to their steak restaurant, which was really nice and so fancy looking and they serve the biggest NY steak I've ever had b4, their not stingy...I don't normally eat steak, but I thought since I'm on vacation, I would just eat it and it was very tasty! They have free covid testing within the resort and it's easy to set it up, check in did not take long and I was not bothered by anyone for time shares, or upselling....so that also made it great. Of course there is alot of seaweed in the water, but it still was beautiful Blue water and I didn't smell anything. I would definitely recommend this resort! read more
8 years ago
My husband and I stayed for 5 nights in mid-October 2013 for our honeymoon. We wanted something that would be a short trip from TX, so we chose Sandos Cancun after reading hundreds of reviews of hotels/resorts in the area. The fact that we were traveling during "low season" meant prices were lower too. Our 5-night all-inclusive stay, including round-trip airfare from Houston, TX, cost us under $2,000, including all taxes and tips. We booked transportation from/to the airport through Sandos, and it was an easy process. The round-trip cost of the transportation was added to our final hotel bill. I believe it was $60PP ($30 each way) for a total of $120. Our driver spoke fluent English, so this was much easier than trying to navigate our way to the hotel in a local taxi. Upon check-in we were given a brief introduction to the time share presentation, which they encouraged us to attend the next morning. We had to give a stern 'not interested' a few times before the concierge let us go on to our room, but after that nobody bothered us about the time share the rest of the trip. Everyone working at the hotel was at least bilingual, if not multilingual. They worked very hard for us, so we threw them a buck here or there to thank them. Tipping is technically included your stay, but we noticed we received better service because of it. Bartenders would remember our drink orders and learn our names. The rooms were clean and well appointed, but FREEZING COLD, even when we turned the AC up as high as it would go. We could never get it to turn off completely, so often left our balcony door open to get some warmth in the room. Each day the room's mini bar was restocked with M&Ms, beer and soda. The pools were beautiful and looked out over the beach. The weather in mid-October was PERFECT. We had 5 cloudless days with 85-90 degree F weather. The hotel next door, Secrets the Vine, does block the sun and casts an afternoon shadow over the pool, but we didn't mind that since by then it was usually time for us to take a beach walk or head up to our room for a cat nap. The hours of 8 a.m. - 4 p.m. had great sun, and that was enough for us. I can't say enough good things about the food! This is primarily why we selected this all-inclusive, because had read that most serve mediocre or bad food. The breakfast buffet at Zangos was huge and had a large selection of hot and cold foods, cereals, fresh fruits, juices, oatmeal, yogurt, breads and pastries (inc.my personal favorite item, smoked salmon!!!). We ate most of our lunches at the pool restaurant, St. Trop. We ordered the ceviche daily, which had shrimp, crab, scallops, and squid and octopus. It was some of the freshest I have ever had. The pizzas were good too. We loved the shrimp soup and ate it several times during the trip, despite it being so warm outside. The rest of the pool menu included salads, burgers, chicken fingers, fries, etc. I can't speak for the mixed drinks outside, as I mainly stuck to white wine and beer. The bloody marys were better than average, though. Gaijin was okay, just your typical hibachi restaurant. The chef did all the usual tricks. I am glad we went once, but since the menu doesn't change it didn't seem worth it to go another night. Season's was very inventive. We went two nights in a row, which happened to be the only two nights it was open during our whole 5-night stay. Try the duck! It was cooked perfectly. This was the only time during our stay where we purchased a bottle of wine, reasonably priced at $40USD. There were several less expensive, and many more pricey options, too. It was good, but in retrospect we should have just stuck with the included merlot/cab blend house wine and saved our money. Zango's had a changing menu each night, and we never had anything we didn't like. The lounge was a nice place to sit and have a drink before/after dinner. They had limited cocktail options, but very good sparkling wine and my husband's favorite scotch. They had most cosmo fixins', but no olives for martinis! We took a peek around the spa but found the prices to be a bit high for us, which is to be expected at a resort. It was a truly beautiful spa, though. We would have opted for the "wet areas" package if they had allowed men and women to go in together. In sum, the hotel is beautiful, but other than eating or relaxing at the pool/beach/ spa, there is not much to do. There are some afternoon activities like sand volleyball or water aerobics, but we saw little participation. In the evenings they would have a small activity set up, but again, little participation. This was generally fine for us as we like to go to bed early, but I could see this being a problem for others. Service was great, food was great. LOVED the quiet, which was great for couples and singles, but I would NOT consider this a family place. WE WILL BE BACK. read more
10 years ago
Overall bad experience from the get go. Went here for my sisters wedding arrived at 330 told the room wasn't ready and still being cleaned. They finally give us the room around 4 and walk in to find a puddle in the bathroom from the ceiling leaking. The floor was sticky and had some gunk cached in and hair all over the bathroom sink despite it . We went downstairs and was told maintenance would fix it and it would be ready in 15 minutes so we could get ready for the rehearsal dinner. The room took about an hour to fix the ceiling and asked us if they could paint while we were at dinner. We told them to hold the painting until we left so it wouldn't smell in the room. The room was messy after the ceiling fix as there was debris all over the floor, we felt it once we walked out the shower. The ceiling began to leak again during our last day. The food at the habachi was decent and a cool show. Don't bother with seasons we waited an hour and after finding out the rest of our party had been in the restaurant for 3 hours for two tables of 4. we left because we had somewhere to go and got food at the buffet as it took the server 10 minutes for waters. The venue for the wedding is nice but poorly planned as the guest were left in the dark during the event. the resort also tried to over charge our guest not staying at the resort. Several guest got food poisoning from the food at the wedding because it was left out way too long, and the photographers sat with our guest and got food despite someone not getting a meal. A guest of the wedding had to wait 20 minutes to eat because the photographer took her meal. They never served the wedding cake and gave some generic cake instead To finish up our stay concierge messed up our airport taxi time after confirming our 730 pickup and had to wait 30 minutes for another. We will certainly not be coming back, and don't recommend this resort for any weddings, or vacation. There are tons of other nice resorts nearby. read more
Service: The people at the front desk were really nice to us. We were served a glass of champagne, cold towel, and a rose while we were checking in. The concierge was really helpful and no one bothered us to attend any 90-minute presentations. The servers at the restaurants were all really attentive and friendly as well. Food: The choice of food was not that great. There is only the option of the breakfast buffet in the morning. The coffee is delicious but the food was pretty bland. We ate at Seasons for lunch and dinner. We had tacos for lunch and steak and seafood for dinner. Everything was a bit dry and not seasoned very well. We ate at Zango when they had Asian fusion for lunch and everything we had at that meal was very tasty. We had dinner at Zango for Mexican night and didn't like anything we ate that night. We went to Gaijing for two dinners and it was okay. The fried rice was the best part. The seafood and meat didn't taste very fresh. Beach/Pool: The beach was beautiful. We spent everyday there. The sand is really smooth and white. The water is cold but bearable since it's so hot out and very wavy so it was fun to jump up and get carried by the waves. There were some pool games and beach volleyball but nothing too exciting. Drinks/Snacks: The drinks are really good here. I had many frozen mixed drinks that were very tasty and made lounging around really fun and relaxing. There is a restaurant outside at the pool and they had pretty good pizza and fries there. I would recommend grabbing something here before dinner because as mentioned above, the dinner options are not great. Evening: There was an illusionist one night and it was a great show. He came by a group of us and performed some tricks which were impressive. Other than that, there wasn't much going on in the hotel in terms of evening activities. The lobby bar stays open pretty late so you can take some tequila shots. Room: Clean and well maintained. The view of the ocean is amazing from the room. Wi-fi is really slow but I'm on vacation so I don't really care to be checking my phone. I would recommend this place if you want to just lay out at a nice beach and drink a lot. Don't expect any activities or good food. read more
11 years ago
Great hotel with a very nice atmosphere. I do feel it should be a bit more luxurious to pay tribute to its name, specially for being next to the Secrets. The staff is authentically nice, big plus on that! I loved the servers, they were very helpful and nice without being overwhelming. The beach was infested with algae, oh well, it's nature, still beautiful! I wished they had more than one restaurant open for more meals variety, it gave me the impression there was low occupancy. The french menu was unbelievable!! Kudos to the chef, you are amazing!!! read more
4 years ago
First the positive- the entertainment staff has so much energy and are so engaging and great at what they do- they work so many hours( as does the wait staff). The bed is comfortable and the a/c in room was cold. Now the negatives: the food is not good! No flavor no seasonings and not high end. The beef was gray and purple and didn't even look like beef! The Mexican night looked like lots of work but the food- nothing special and very low budget! The activities- only one night time activity a day! And by 10:30 all is shut down with bar 1 open for drinks. The bar 1 is inside and very warm, as are community areas, elevators and hallways- too hot to participate in activities for long. The pools are nice ( chair pads need to be replaced)but there is no place to refill water bottles or snacks anywhere except the snack bar near the pool- with quesadillas, salads, burgers and wings. Very limited. The pool area doesn't have that many chairs. Room service has extremely limited options. The bathroom sink drains very slowly and there is not enough light in the rooms. No light at desk area either mo overhead light. The balcony has a rusted chair and is in need of revamping. The towels in my room were dirty and I had to go to the desk 3 times over 2 days to ask for clean towels and a chair in my room. When I go to an all inclusive resort I expect good food, good options and entertainment/ activities at night! I was supposed to return here in March with my daughter and friends but I am bored and not satisfied with food ( anyone my group spoke to had same complaints). The one night activity is low budget and more like a high school event. Too bad- I wanted to really like my time here but after a day at the pool- not much more to do. read more
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This was my first visit to Cancun, and first time coming to Mexico for vacation. I chose Sandos Cancun for our trip due to the availability of beach beds. I dream of these beds all winter long in Canada, relaxing and looking out at the turquoise waters of the Carribean Sea. From the moment of our arrival, our experience was second to none. We were picked up by Best Day tours which provided the ground transportation. Their buses were clean, air conditioned and the drivers were friendly. We arrived mid morning and as expected we were not able to check into our room. Check in is 3pm. The resort is small and older but I loved the size. Having stayed at much larger Carribean resorts where everything is spread out, I enjoyed the intimacy of Sandos and that everything is close. The pool area is clean and well kept. There are three infinity pools, each one seeming to be a different temperature which was nice. Some have commented that the pools are shaded for most of the day but we did not find this to be the case. There are tons of beach beds to access and they were the ultimate place to relax by the pool or beach. It really felt like a luxury vacation to enjoy these all week! If I could share a negative experience it would be the tipping "games" I had to endure to reserve a beach bed. I call it a game because it was obvious the pool staff (who I might add were lovely when engaging with them) make the beds "appear" taken by placing a bottle of sun screen or book on them. In reality this is a ploy so that you will come and see the pool staff (read: give them a tip) and the bed is then suddenly available. I observed this daily, and beach beds in the prime pool area sat empty as I watched people walk by going to find one free only to move along to a funny chaise lounge when they assumed the bed was already occupied. I find this tiresome and uncomfortable to deal with on vacation as even when I tipped $20US on my first day, I got the run around on the second day. My advice to you is to see the pool staff early in the day 9:30-10:00 as there were still plenty of beds available then. Don't be discouraged if they look taken as they likely are not but, money talks, so give a big tip up front, get the staff members name and you should be good for a few days. I would just prefer not to have to play these games on vacation. Thus I would not give a 5 star rating. The restaurants are fantastic from the gorgeous views at the beachside San Trop to the delicious meals at the steakhouse and Italian restaurant. Everything was presented beautifully and tasted great too. One thing that sets Sandos apart from any resort I've visited before is that you can order your lunch poolside and have it delivered to you on the beach or by the pool. You can just give in to your lazy holiday! These rats are not just your typical hamburgers, fries and pizza but ceviche shrimp taqueria, turkey fajitas, etc. Also, although we did not take advantage, room service is offered daily from 6am-11pm. The rooms were lovely, cool and clean. Ours was a deluxe room (upgrade but I'm not sure if the upgrade gave us much value for our dollar) equipped with king bed, bathtub, shower, robes and slippers. We loved the well stocked mini fridge and snacks (nuts, chocolate bars, crackers, etc) which was a nice treat during our downtime at the end of the day while relaxing before dinner. I was hoping for some fun towel creation surprises but did not get any. The hotel decor is modern and funky which we loved. The wifi is included and strong, never had a concern. The entertainment was great. Live music daily by the pool, aqua gym, beach and pool volleyball and trivia, bingo, and "lazy" games. Fun! Will definitely look forward to returning to Sandos again in the future read more
9 years ago
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10 years ago
4 years ago
My boyfriend and I stayed here for 4 days and we had the most amazing time. It's an all inclusive resort, and when they say 'all inclusive' they definitely mean it! There are no hidden costs. The restaurants served such a huge variety of food. My favorite was the Hibachi restaurant. Our chef, Efrain, did an amazing job. He put on an excellent performance, cooked delicious Hibachi and had us laughing with his jokes the entire time. Now, onto the drinks. The bartenders prepared excellent drinks, there was no skimping on the alcohol, and even premium top shelf liquor and wines were included.The beach is beautiful and there were many cabanas to lounge around in. The waiters were so polite, quick and attentive. All around perfect vacation and I will definitely be back! read more
11 years ago
After staying recently for a week at Sandos Cancun, I have given them a 3 average rating for an overall experience. If I was rating just for the hotel itself, I may have given them a 4 or a 4 1/2 but there is more involved. Sandos is a smaller hotel and that may be to your liking. The hotel is very nice and the rooms are also very nice. In Mexico, many of the hotels have rather firm mattresses but the ones at Sandos are pretty comfortable. During our entire week the service was great from everyone we had contact with and there was always a "my pleasure" from them and everyone was more than eager to help us. There are 3 pools here and the one closest to the beach is the one most everyone uses or else uses the chairs on the beach in front. Because there is a large Secrets hotel right next door, the sun starts to get blocked by Secrets around mid afternoon if you are laying by the beachside pool. At least in December. The other two pools are in the shade for all but the early morning hours. Sandos has a good size, well equipped gym but I didn't see many using it. There are also two tennis courts on the roof of the gym. There is easy access to bus transportation going down hotel row or into town for one dollar. In town you can go to the bus terminal and take many trips to different areas surrounding Cancun or to different parts of Cancun. Now, on to the dining which is where we feel Sandos Cancun lost points and brought it down to our 3 rating. In our opinion, this is not gourmet food at its best? We did eat in all the different restaurants: "Seasons", "Zango", "Gaijin", and "St. Trop". Gaijin is a Japanese (Benihana type) of dining experience and that may be your taste. The food was pretty good but it doesn't really do anything for us or impress us to have the cook throw his cooking utensils or salt/pepper shakers in the air. Seasons is their supposed gourmet restaurant and Zango is where you will find the buffet when open. In both of these restaurants, for the entire week, we rarely found any food item to be hot. At most, the food might be a little more than warm. Even in Seasons when ordering filet mignon or other entrees, it just wasn't hot. Even though there weren't that many people dining the times we were there. Can't blame it on being too busy. In Zango (buffet) there were many items that looked really good but again they were not hot. If they could just bring the temp up it might improve. Even items just brought out to the line tasted like they may have been sitting in the back for awhile before they brought them out. Your best chance of getting something hot would be to order an omelet at morning breakfast and get it right off the grill. Like I mentioned, many things looked really good but looks were deceiving. Almost all of the breads, rolls and pastries we tried tasted old and dry. St. Trop is by the pool and has a fairly limited lunch menu. Basically hamburger, pizza and salads etc. I tried the burger twice and I have to say that the meat they use is probably the strangest I have ever eaten. It tastes kind of like a mushy sausage patty and nothing like any burger I have ever eaten. I have no idea what the meat they use is?? The pizza wasn't bad but once again it was not hot. I think the best meal we had was ordering room service one evening. We were told it would be 30-35 min but it arrived in about 15. Very good! There is a lobby bar, Bar One, which did have small live combo playing and one night a kind of not well polished magic show but this doesn't appear to be a lively hot spot. Take a look at Sandos Cancun website and they make it look kind of hip with the actors they have in the pictures. Don't expect it. For some people, the food here would possibly fit their needs but just not ours when we have choices. With an all-inclusive, you are actually paying for that food and expect it to be better. Reflecting on our week, we feel we would probably not stay here again since there are so many others to choose from, but this might be the place for you. This is a vacation ownership property and we made the mistake of doing the presentation with Omar!! What a sleezeball! He didn't know that I understood Spanish and even during his prayer at breakfast, he asked for help so we would buy?? He tried all his tactics from intimidation, guilt trip, acting like a jerk and everything in between to get us to buy. Saying the only money they get is from commission and he has a family to feed. Not my problem, especially when marketing made it perfectly clear that there was no obligation at all. Just listen. 90 min. ran into 3 hours!! Don't waste you time. read more
10 years ago
We had a great experience for the most part. The food was the best of all the Sand is resorts that we have tried. The steak house was wonderful and room service food was good too. We had many of the staff who went out of their way to help us and make our experience wonderful. Christian from Concierge was AMAZING. He was there for everything and went above and beyond for us. Cecile(Liz) from activities is sweet and lovely. Nayelli from the spa was wonderful. Miguel at the Royal Elite bar was knowledgeable about all the drinks and is a great bartender. Miguel from Concierge was also great. Victor from the steak house and Angy(Angelica) who seems to waitress everywhere were awesome servers. Laurentian the pool Concierge was very friendly and attentive. Casanova waited on us every day at the pool and was fantastic and José from the pool wait staff was also good. These people made our stay extra special. On, the down side, why I gave 4 and not 5 stars ; the people who are Royal Elite have no idea what they are entitled to, who their Concierge was(even the fact that they had one at all. When you purchase Royal Elite at this resort, they make you wait 45 days to use it but every other Fandoms member we have ever met got immediate benefits. Activities... The Casino night only had 3 tables and they were full, so people didn't even get to play. Plus there was absolutely no light to see. Then they said prize auction that everyone waited for but it was actually just one prize to the winner. Time's were all confused or wrong for the activities too and when they moved them because of bad weather, no one knew where they were. read more
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More info about Sandos Cancun
Retorno del Rey KM 14
Manzana 53
Lote 37
77500 Cancún, Quintana Roo
Mexico
Zona Hotelera
Directions
55 4164 2355
Call Now
Visit Website
https://www.sandos.com/sandos-cancun/lifestyle-all-inclusive-resorts
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Sandos Cancun - hotels - Updated May 2026
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