You will not find a better place than this. I have experience with caregiving agencies, skill…read morenursing agencies, long term care (Prudential is the worst) and a few assisted living places all in Northern California. I was financially forced to return my mother to her home in Albuquerque last March. It was not the perfect situation but it had to be done. Originally I had planned to hire someone on my own but fortunately that didn't work out so well. I called a couple of agencies in Albuquerque and lucky for us Home Instead was one of them. I was immediately impressed after talking to them. They are on top of everything and are so caring and so professional. Words cannot express my gratefulness to them. (They've even dealt with the long term care provider upfront for me -ugh - that itself is worth its weight in gold to me.) They have gone above and beyond for my mother and for me and have never let us down. They've even seen us through some unfortunate family drama. If you are looking the BEST place in Albuquerque for your loved ones, look no further. I'm not sure if all Home Instead Caregiving Agencies across the country are the same, but when I bring my mother back here I intend to find out. I have a sneaking suspicion this is a true rarity. THANK YOU HOME INSTEAD FROM THE BOTTOM OF OUR HEARTS!

Mary Martinez, Franchise Owner was excellent at providing us with programs that can help us. She…read morecalled around to find the appropriate agency. Five Stars.

DO NOT UNDER ANY CIRCUMSTANCES ALLOW A LOVED ON TO BE SENT HERE. My mother went for 10 days of…read morerespite, 5 days paid by hospice and 5 days self pay. It was chaos when we went there. Open boxes of supplies were sitting all over - in the lobby, the hallway, at the nurses station. We had a 2:00 appointment, but we waited 2 hours to talk to a nurse. Meanwhile one patient's "device" became dislodged, and he was shouting from the other end of the corridor that he was in pain. In the smoking area outside someone fell out of their wheelchair and other patients were going up and down the hall shouting to have someone come and pick her up. There was no non-smoking outside area for my sun loving mother to go to. Hospice provided her medications for the entire stay at the beginning of the program. The hospice nurse went over the medications and when to administer them. I filled out paperwork with the admissions office and the business office making it clear that she would be staying 10 days, and what level of care she needed. While I was there, I noticed their monthly charges on the wall, which were $3000 more per month than friends pay for good quality care in other facilities. On the 4th day, I got a call that my mother had fallen in the bathroom and had a bump on her head and a small cut on her elbow. I was later told that the facility staff picked her up, removed the jacket she had been wearing so it could be laundered, and put her to bed without cleaning the cut. Hospice personnel dressed the wound and replaced the bloody sheets on the bed. The jacket then disappeared for 4 days. On the 6th day, I got a call asking if she was staying there or going home, when she was going home and where she was going. I don't know what happened to the paperwork I had filled out. At some point her medications, which were all in order and paid for, disappeared. They ordered new medications from their own pharmacy and sent us a bill for them. And they did not get the prescriptions right. They did not give her the prescribed diuretic and when she had trouble breathing they dosed her with morphine and put her to bed. She spent a great deal of her time there drugged and in bed, when she had been quite active before. When it was time for her to come home they could not find her wheelchair, which had been clearly marked with her name, or the oxygen concentrator the equipment provider had delivered. They put her in a wheelchair that they told the transportation person he had to bring back. I told him and them that we would get their wheelchair back to them when they returned ours. She was almost comatose the first two days she was home and fortunately does not remember much of the experience. The wound on her arm was weeping and the bandage was dirty. It was a different dressing than the hospice nurse had put on. She would not have survived if the hospice aide had not stopped by every evening on her own time, gotten her out of bed, cleaned her up, eaten dinner with her and put her to bed.

bubble packs on top of their med cart, patient information within anyone's view, dirty broken down…read morebathrooms, piss poor food options, zero pain/med management unless you HOUND THEM, and even then, good luck. My loved one would've been better off on their own than this poor excuse for a rehab. My loved one suffered GREATLY and is TRAUMATIZED by this disgusting excuse for a facility. I will CONTINUE to tell anyone who will listen that this facility and any other Genesis property is dangerous and should not be an option for anyone who values life.

Be warned They are chronically understaffed. If you don't mind you loved one waiting 30 minutes…read morefor a response on their nurse call buttion this might be a place for you. The issue here is the call system was working, it showed the call at the nurses station, but there was no alarm after 10 minutes of being not answered. The facillties service level is it should be answered in 10 minutes. My relative was helped into the bathroom and forgotten for an hour in his wheel chair. He could not signal for help. The food looks like the cheapest food they could find. As a good point they made efforts to meet dietary requests, as they should. The staff was helpful when they were available. My guess is the money is being siphoned off into director salaries and not being used for everyday staffing. The excuse was they were short staffed that day. If it only happend once I wouldn't be warning other folks this this review. Something happend every day. We are looking for other facilities.

Disappointing lack of communication. Husband has dementia and was a patient here from 6/23/26 thru…read more7/8/26. Medicare coverage ended on 7/4 Because we needed to find a Memory Care Facility for him, we paid the estimate given of $1424 for the additional 4 days. We have now received an additional billing of $1245.92 for therapies done on those 4 days We were never given an estimate for this amount. We only expected the room and board for those 4 days till we had a place for him to go. In general husband's care was marred by a general lack of communication. Never met or conversed with a physician. Husband was itchy and had a rash on the weekend, without seeing him in person (that I know of) an antiviral was prescribed on the chance he had shingles. When I asked days later, I was told he did not have shingles. I had difficulty getting information even re: his showers. There was a team meeting re: husband's care ... Notice was given to husband who put it in a drawer and never gave it to me DEMENTIA... In general I had difficulty reaching administrative or medical personnel....frequently not on site. This facility needs an active Patient advocate.

The staff are amazing, and they have amazing wound care. They are very knowledgeable and…read morecomfortable with the care they provide.

A week ago I gave a good review to this place. Well, I take it back. My friend did not get the care…read morethat she needed. She passed away Tuesday. Family members, be sure to check on your loved to insure that they are given the care that they need. This place is not good place for your love ones.

Absolute wonderful place! Exceptional care! Positive atmosphere! The best rehab available to those…read morewho are looking for somewhere to go!

Absolute terrible people. They don't do anything. Do not bring your loved ones here. These are some…read moreof the dumbest people I've ever met. They don't return calls. They barely look in after the patients. If you need a shower forget about it. If you need meds forget about it. If you need care forget about it. Idk how this place stays open but somehow it is.

Great rehab for our mother. I did research on places to help…read moreher after a hospital stay. I could't believe the gross negligence of Alb. Senior centers/rehab facilities. Shameful. Thank goodness she was excepted to Montebello. First class staff. She said she will miss them very much. Said the food was very good most of the time. Wanted to know if they grubhub? We were so pleased that she was taken care of and wanted anyone who is looking for a place... this one is it. The only person, whom was nice, but not very responsive & dropped the ball was the social worker. We would take our loved ones there anytime.

The following list of problems describes the problems that my family member (and responsible family…read moremember) experienced during her time at The Montebello Assisted Living from approximately 2024 - 2026. Hopefully, the list of problems have been corrected by now. 1) Lack of communication from the Executive Director to the family member responsible; 2) lack of communication about problems the person in AL was experiencing; no written notice and instead asked to find another place to live as soon as possible; 3) Family member had asked for a meeting to learn more about how family member was doing and at that meeting the family member was told that the AL individual (and responsible family member) had to find another place to live; 4) after AL individual had lived there for 2 years, the Montebello did not call the correct number for the family member responsible; family member in charge there on a regular basis - no personal communication or by email or cell phone call or text; 4) difficulty in getting messages to AL and no reliable and direct way to talk with staff in AL by phone; 5) No consistent communication or email to family about upcoming activities or holiday dinners etc. 6) Increase in bill without communication to responsible family member and no assessment to warrant the increase in bill. I hope that these problems are not experienced by others with a family member in AL.

It is beautiful and my parents plan to move here in 5 years when we move back home. Husband is…read moreretired from the Coast Guard and he will retire soon from his civilian job as well. I grew up in Albuquerque and can't wait to be home

I went to visit my mom who is a resident at La Vida Llena. I have worked in health care for about…read more20 years and I was more than pleased at how kind and caring the staff was. From the maintenance staff, cleaning staff, the chef at the cafe, activity coordinator, everyone knew my mom by name, were so friendly and helpful. As I live states away, seeing what a nice community she is living in really gives me a feeling of peace to know that she has so many kind people who are truly looking out for her.

my mother lived here and all of our family members were very impressed with her choice to live here…read moreI have been here 2 years and am very comfortable there are at least 3 other residents who are "second generation" residents staff is most respectful - always available -friendly and caring - many with long employment histories here residents are very friendly - smiling faces, lots of laughter and kindness - many have been here more than 10 years there are constant activities indoors and outdoors in our beautiful, well-tended, court yard and walking track - activities include - physical, educational, celebratory, seasonal, faith based and just for fun - all of which are well attended by residents lunches and dinners have published menus but also use the bistro menu with 25 choices meals for special activities are outstanding and plentiful - there have been stuffed mushrooms, chocolate mousse, cooked to order prime rib, bacon wrapped roasted asparagus, - priority is given to residents at the on-site health care center for convalescence, rehab included in the rent are free transportation to appointments and other events both personal as well as shopping, banking, meals off site, nature outings and local sight seeing the pool and sauna are open everyday year-round for activities and personal use there are apartments available to family members from out of town at an extremely low cost and meeting rooms that can be reserved at no cost by residents for non-residential groups residents are welcomed and encouraged participate on committees who meet to express resident views on food services, library, gardening, volunteer organizations, building issues and more our gift shop, run by volunteers, has a plethora of things a resident might need or just want - greeting cards, jewelry, needle and thread, stamps, ice cream, games and even eggs we do not have chandeliers or lots of shiny glass, a movie theater nor an ice cream parlor - this is our home, and we have room and places for all our activities - friends and neighbors to laugh with and enjoy - games to play - places to go - and even turtle parades come join us - you'll love it

Nepotism at its finest in this Facility including all the drama the daughter and father trio bring…read moreto these poor Residents that live there to witness all of their poor choices being made for their Employees and protecting their own relatives and not holding them accountable for anything they do wrong...

At this point in time there are three (3) what appear to be legitimate reviews of Las Palomas…read moreCenter. It is a Genesis facility. There is more than one Genesis facility in Albuquerque. This review is specifically for the Las Palomas Center. All three previous reviews (April 2015, July 2018, and November 2019) rate this Rehab & Long Term Care center as a one (1) star facility. It was even mentioned that they would rate the Center as a zero (0), if they could. Needless to say, none of the reviewers were pleased with the care that they, or their family member, received here. I have a long-time friend who was first in the Rehab section and eventually the care she needed required her to be moved to the Long-Term Care section. Having visited there for a couple of months now, I would tend to agree with the previous three reviewers. The care is mediocre to severely lacking. I have met a couple of caregivers who genuinely seemed to be working in the best interest of the patients; but I have also seen a lack of empathy by some for their charges that bordered on mistreatment. These patients are primarily old and ill. They have lived full lives and now either do not have family who are in a position to physically care for them, or no longer have family nearby. Every time I visit, I hope and pray that the parent company - Genesis - looks at these people as more than $$, but as human beings who have contributed to the greater good of our world. I am giving them 2 stars, because I am hoping that Genesis steps up and corrects the areas that are lacking. P.S. It is a beautiful facility. Lets hope I will be able to update this review in the future to say the care is now "beautiful." In the meantime, if your loved ones need to be cared for, even temporarily, check out other facilities in your neighborhood.

horrible place to work horrible place to have a loved one. if you like calling and never getting an…read moreanswer being told your loved ones need to get their own phones because front desk staff can't walk back there to get the staff to answer this is your place! if you like knowing your loved ones are cared for by 1 nurse maybe 2 CNAs on any given shift this is your place! If you like the sounds of call lights and people crying out for help, this is your place. Ultimately if you have an enemy and don't care how they are treated this is your place. If you are okay with other people using your loved ones things, items going missing even things like glasses hearing aid this is your place!

this has been one of the worst experiences of my life. Every time I left my wife at Woodmark I felt…read morebad because I knew the care was not what was promised. so happy to get her out of there all they care about is money .

Well, I plucked my dad out of this godforsaken facility before they killed him! He is now in a…read morefacility where he thrives. He has energy because he is properly hydrated and nourished. He's incorporated into activities, spoken to, as though he's a human, rather than an object. His body is no longer purple from the waist up from the untrained, unskilled mishandling him. He's not dropped on the floor, not transferred inappropriately and not in bondage on the floor in all day long. He is beginning to walk again at 102 years old, his mental state is far better, as are his cognitive abilities. Woodmark administration is lousy, non-caring, non-responsive, non-accountable. I unfortunately left my father there for one year, believing he's self injured as I was told until he himself told me that he will not move or ask for anything because they hurt him, and he is scared for his life. I quickly removed him before they killed him, they demanded the next months rent anyway. I called APS and they failed to comply to their recommendations. Woodmark feels to distribute medication's timely and left my dad without morphine after being prescribed for injuries, they caused. Heartless! They do not chart properly, and his injuries do not match up with those that Hospice came in treated. I trusted them, and all they did was lie to me. I am so glad that I remove my father and put him somewhere where he now enjoys life. When I attempted to contact their corporate heads, which are national, they do not respond. It is their culture. This is their culture. It's a horrible money making machine off the backs of the helpless.