Mary Martinez, Franchise Owner was excellent at providing us with programs that can help us. She…read morecalled around to find the appropriate agency. Five Stars.

Talked with their social worker Cindy Brown. She said not enough staffers for now and that their…read morestaff retention has been low for a while since the COVID thing started. Couldn't provide me with a driver for my transportation needs. I was disappointed so I guess this means another agency I will be hiring.

bubble packs on top of their med cart, patient information within anyone's view, dirty broken down…read morebathrooms, piss poor food options, zero pain/med management unless you HOUND THEM, and even then, good luck. My loved one would've been better off on their own than this poor excuse for a rehab. My loved one suffered GREATLY and is TRAUMATIZED by this disgusting excuse for a facility. I will CONTINUE to tell anyone who will listen that this facility and any other Genesis property is dangerous and should not be an option for anyone who values life.

my mother been there for 3 days and they have given her food that is chopped up which she is…read morecapable of eating solid foods and the food is very cold and then they move patient who are alert without talking to them and being rude no respect for the elders. not only they give her a bathroom that is clogged this is not acceptable for the elders and they arent even helping her get up and move this is a rehab not just to let people die

The sink is outside the bathroom so that is unsanitary. The staff doesn't care about diabetic diets…read moreor providing insulin to help mitigate the high blood sugar. The TVs have the same remote frequency so each patient changes their roommates' tv channel so that's annoying. You can just walk in and out of this place no one checks you in our out. No one cares. The patient could leave and they wouldn't even notice.

My wife was there she was not cared for she wasn't given a shower for 2 weeks staff wasn't very…read moreattentive to her needs I don't recommend this to anybody Thursday night she asked for shower and was told they give a cold one there water heater was broken. I went and brought home then that they other shower available they 2 more water heaters that were working they had a lot to say when I started asking questions then didn't even apologize I DON'T RECOMMEND THIS PLACE

A week ago I gave a good review to this place. Well, I take it back. My friend did not get the care…read morethat she needed. She passed away Tuesday. Family members, be sure to check on your loved to insure that they are given the care that they need. This place is not good place for your love ones.

My family was torn as to where my mother should be placed for rehabilitation post hip fracture…read more She's a 73 yr old, little lady. We picked this center due to convenience. We were nothing but pleased with her stay at this center in so many ways. My mother felt safe and well taken care of. Her day and night nurses were so sweet and caring towards her and the aides were fantastic in helping her in so many ways. Peggy was her day nurse and Krishna was her aide. The night nurse (sorry I can't remember her name) and all the other nurses & aides were very attentive and soft and gentle with her. They kept us (my family) well informed with her progress and that really eased our worries. Rehabilitation services were awesome! They worked with my mom pretty extensively and was very motivating. They did an initial assessment that helped encourage my mom on specific goals and motivated her towards achieving those goals plus more. They worked with her twice a day - PT and OT. She was in the center for two weeks, towards the end of her stay, she was wheeling and walking (w/walker) to the PT room on her own! They really gave her the confidence to improve and recover that she really needed. My mom is a total introvert. The center provided many group activities. My mom was completely uninterested. I wish she would of tried. She stays alone a lot (with my father & family) and not really comfortable around people should doesn't know. We (the family) spent as much time with her as possible. The staff was so awesome in welcoming us even when my niece would play the guitar for her granny. It meant a ton for my mom to have her safety net of family around her during this time. The food was good - coffee delivered throughout the day. My Mother was very picky on what she was eating - she really doesn't have taste-buds (for many years); the staff would often ask her what she wanted to eat and bring that. I would often come visit during my lunch break and we share lunch. The food was good. The center was super clean; absolutely not issues. Visiting Physician, Care Managers, - all great. More than anything that staff was really great.. I want to thank you for making my mom feel safe and secure during this scary time for her. You all did a fantastic job helping her to recover. She is at home now and stronger than she was before her fracture. We believe this fall was a "eye-opener" to getting her physical health back on track. She attends outpatient physical therapy twice a week and is 100% off the wheelchair and about 80% off the walker. She uses the walker when she's out in public just for a sense of security. Because she had a stroke (about 7 yrs ago) her balance will never be a 100% but with the rehabilitation she is definitely stronger; so much stronger. This was all possible because of Bear Canyon. So thank you for your diligence and hard work and caring staff. She is doing this good because of your work with her. I am so appreciative in so many ways and so glad we chose your center. Huge appreciation.

It is a shame you cannot give negative stars. My husband was admitted to this Genesis facility…read moreafter suffering from a stroke. At the same time my mother was in hospice for metastatic breast cancer. I had to divide my time between both facilities. Half the time there was no one at the front desk to allow me entrance to the facility. We would have to wait for someone to notice us standing at the door. On one occasion I was there early enough to actually see the "physical therapist " in his room. She placed a weight in his right hand and told him to lift it. He was paralyzed on the right side so she just removed the weight and said ok for today. The next day I was told that he had fallen out of bed during the night and found the next morning. The head nurse told me that they placed a mat next to the bed in case he fell out again. There were no rails on his bed and they could not explain why rails were not supplied. After I filed a second complaint about the lack of care I received a call about 5:00 am to be told he was being transferred to a hospital because he was unresponsive. They could not tell me which hospital he was being taken to. After multiple phone calls I located him at Lovelace downtown. When I arrived he was receiving CPR. He passed away at 9:11 am after several attempts at resuscitation. I was told that he was heavily sedated that might have been a contributing factor. I was not given an option of nursing homes when he was released from his initial hospitalization, but Genesis' reputation is terrible. Please don't allow your loved one face such irresponsible treatment.

I strongly suggest not applying here . Overworked and underpaid to the extreme . They are short…read morestaffed for a reason . Looks nothing like the photos online .

Please do not use their rehab center! My uncle was there for just a couple of weeks and they…read moretreated him horribly! Nobody filled up his water pitcher beside his wife who visited as often as she could, the food was terrible and on top of everything he was mistreated. He had blue marks all over his back. My uncle had to be readmitted to the hospital for severe dehydration. I don't understand that people who don't give a damn about our elderly work in a facility like this.

Great rehab for our mother. I did research on places to help…read moreher after a hospital stay. I could't believe the gross negligence of Alb. Senior centers/rehab facilities. Shameful. Thank goodness she was excepted to Montebello. First class staff. She said she will miss them very much. Said the food was very good most of the time. Wanted to know if they grubhub? We were so pleased that she was taken care of and wanted anyone who is looking for a place... this one is it. The only person, whom was nice, but not very responsive & dropped the ball was the social worker. We would take our loved ones there anytime.

I have a relative there. A delivery of narcotics from a pharmacy disappeared from the La Vida…read moreLlena front desk. My relative's care is suffering because of LVL's failure. La Vida Llena is taking no responsibility and no action. At least call the police, LVL! Be warned. They steal the drugs needed for your aging family.

I went to visit my mom who is a resident at La Vida Llena. I have worked in health care for about…read more20 years and I was more than pleased at how kind and caring the staff was. From the maintenance staff, cleaning staff, the chef at the cafe, activity coordinator, everyone knew my mom by name, were so friendly and helpful. As I live states away, seeing what a nice community she is living in really gives me a feeling of peace to know that she has so many kind people who are truly looking out for her.

I wish I could give 0 stars. DO NOT TAKE YOUR LOVED ONES TO…read moreTHIS PLACE. It seems like the people that work here are fed up with their jobs and just want the residents to rot in their beds. My mom had to stay in this hell hole for a month, which was gravely short staffed and over worked. Violeta a female tech, made fun of my mom in front of her face for not being able to walk. My mom suffers from a neurological disease that causes her to basically become paralyzed. Because she was unable to walk, Violeta made fun of her for that, calling her dramatic. My mom was often left soaked in diapers for hours which gave her a uti which they tested her for and two weeks later her results came back "negative" but then they realized it was "positive". She ended up getting a bed sore that my mom's friend had to point out and Manzanos response was that they won't do anything about it until it's a stage 3 bed sore. This place is a money hungry hell hole that lies to their residents. They quoted my mom $250 for a transport and once the transport was done they said it was $450. I would highly recommend all the people with their negative reviews to report this place to Ombudsman 18664512901. There have been a few CNAS at this place who were compassionate and amazing. Those nurses are Anastasia, Destiny, Shana & Mabel. Kitchen staff and food was great.

My aunt has been in the rehab facility for the last week. They have taken very good care of her and…read moreare very kind and attentitve to her needs. This has been an extremely peaceful hospital experience. There is also a pleasant flower garden that she has really enjoyed. Would highly recommend this facility.

At this point in time there are three (3) what appear to be legitimate reviews of Las Palomas…read moreCenter. It is a Genesis facility. There is more than one Genesis facility in Albuquerque. This review is specifically for the Las Palomas Center. All three previous reviews (April 2015, July 2018, and November 2019) rate this Rehab & Long Term Care center as a one (1) star facility. It was even mentioned that they would rate the Center as a zero (0), if they could. Needless to say, none of the reviewers were pleased with the care that they, or their family member, received here. I have a long-time friend who was first in the Rehab section and eventually the care she needed required her to be moved to the Long-Term Care section. Having visited there for a couple of months now, I would tend to agree with the previous three reviewers. The care is mediocre to severely lacking. I have met a couple of caregivers who genuinely seemed to be working in the best interest of the patients; but I have also seen a lack of empathy by some for their charges that bordered on mistreatment. These patients are primarily old and ill. They have lived full lives and now either do not have family who are in a position to physically care for them, or no longer have family nearby. Every time I visit, I hope and pray that the parent company - Genesis - looks at these people as more than $$, but as human beings who have contributed to the greater good of our world. I am giving them 2 stars, because I am hoping that Genesis steps up and corrects the areas that are lacking. P.S. It is a beautiful facility. Lets hope I will be able to update this review in the future to say the care is now "beautiful." In the meantime, if your loved ones need to be cared for, even temporarily, check out other facilities in your neighborhood.

horrible place to work horrible place to have a loved one. if you like calling and never getting an…read moreanswer being told your loved ones need to get their own phones because front desk staff can't walk back there to get the staff to answer this is your place! if you like knowing your loved ones are cared for by 1 nurse maybe 2 CNAs on any given shift this is your place! If you like the sounds of call lights and people crying out for help, this is your place. Ultimately if you have an enemy and don't care how they are treated this is your place. If you are okay with other people using your loved ones things, items going missing even things like glasses hearing aid this is your place!

this has been one of the worst experiences of my life. Every time I left my wife at Woodmark I felt…read morebad because I knew the care was not what was promised. so happy to get her out of there all they care about is money .

Well, I plucked my dad out of this godforsaken facility before they killed him! He is now in a…read morefacility where he thrives. He has energy because he is properly hydrated and nourished. He's incorporated into activities, spoken to, as though he's a human, rather than an object. His body is no longer purple from the waist up from the untrained, unskilled mishandling him. He's not dropped on the floor, not transferred inappropriately and not in bondage on the floor in all day long. He is beginning to walk again at 102 years old, his mental state is far better, as are his cognitive abilities. Woodmark administration is lousy, non-caring, non-responsive, non-accountable. I unfortunately left my father there for one year, believing he's self injured as I was told until he himself told me that he will not move or ask for anything because they hurt him, and he is scared for his life. I quickly removed him before they killed him, they demanded the next months rent anyway. I called APS and they failed to comply to their recommendations. Woodmark feels to distribute medication's timely and left my dad without morphine after being prescribed for injuries, they caused. Heartless! They do not chart properly, and his injuries do not match up with those that Hospice came in treated. I trusted them, and all they did was lie to me. I am so glad that I remove my father and put him somewhere where he now enjoys life. When I attempted to contact their corporate heads, which are national, they do not respond. It is their culture. This is their culture. It's a horrible money making machine off the backs of the helpless.