I stayed at Hampton Inn & Suites Ontario Rancho Cucamonga for a quick overnight stop on my drive…read morefrom Las Vegas to Los Angeles, and it turned out to be a surprisingly great experience. I arrived around 1:30 a.m. to find the front doors locked, but it was easy to use the phone outside to reach the front desk, and I was buzzed in within seconds. Quick, smooth, and reassuringly secure. The late night check-in process was hassle-free, which is exactly what you want after a long drive. The room itself felt freshly renovated, too. Everything looked, felt, and smelled clean, modern, and well maintained. It was also impressively spacious, with plenty of room to spread out, a comfortable bed, and a convenient in-room mini fridge (which, the older I get, is one of the best perks of staying at a Hampton Inn). The free Wi-Fi worked perfectly, which is always a plus when you just want to unwind and watch YouTube videos before bed. In the morning, the complimentary breakfast was pretty standard. I never really eat breakfast, but they had a small selection of hot (and ultra processed) breakfast foods like premade English muffin and egg sandwiches and sausage patties. I opted for a small container of strawberry yogurt. If you travel with a fur baby in tow, the hotel was very pet-friendly. I noticed that they even have a little doggie water bowl in the lobby, which is a thoughtful detail for anyone traveling with their four legged friends. I wish my cats liked to travel. Parking was free, plentiful, and well-lit, and the surrounding area felt very safe. The hotel is located in a suburban-style area near office parks and a mall, with tons of restaurants and shops within easy walking distance. I could see that being super convenient if you're staying longer than a night. The only downside is the price. I paid around $200 for one night, which feels a bit steep for the area. At least the quality of the room, the cleanliness, and the overall service made it feel (almost) worth it. I also loved that it's a completely non-smoking property, which really adds to the fresh, clean atmosphere. Overall, this is a reliable, comfortable, and well-maintained stopover hotel. It's perfect for road trippers, business travelers, or anyone needing a clean, safe place to recharge.

I have to stay at A LOT of hotels each month for work. Like... a lot. I used to be loyal to Hilton…read morebut now I split up my stays for the fun of it... gotta make things fun whenever you can right?! ! This was my first time staying here, and I actually thought I'd booked a different hotel, so it was a sorta fun pulling up to a hotel and being confused as to its exact location... (I was way off in my head lol) Its location isn't actually bad at all! I appreciated the strip malls on either side that one could go to for dinner! I will say that the area gets a little dicey at night... there are homeless that come out and while walking back from dinner, at around 9 (it was dark), a man saw me and started to follow me... calling out to me. Ya know, how it goes being a lone woman. Sigh. Anyway, it's not super rough or anything, just does get a little more complicated at night. At any rate the hotel is standard. My room was very clean! My shower worked great and I was able to get some pretty decent sleep. The breakfast is meh, but the man who was working the breakfast area (I should have got his name) was so nice! He genuinely put the biggest smile on my face the entire day! It was Halloween and he helped me come up with a funny name for my DIY costume (I actually was training some folks on how to do a biopsy later that day, so wearing scrubs... not the easiest to work with costume wise!) I really should call up the hotel or something and let them know what a great employee they have! I didn't get to check out the pool, but I took a looksie in the gym and it was standard. For a business stay it is a great choice!

First time in residence Inn, and I am impressed. The staff was friendly and the lobby / dining…read morearea, outdoor BBQ grills, basketball court and pool are well maintained. The room was spacious with a work station, comfy soft. Large kitchen area and everyting ( plates, cups, silverwares etc) were clean. I like the design of the room, every space was well designed and I can see this place for a family vacation or week long work trip. Shower is a 2 star 4th Floor AC was loud as the airplane in nearby airport

I have stayed at Residence Inn in other cites before. This location had excellent staff, promptly…read moreanswered the phone when I called the front desk, and what a comfortable room. The parking is ample and I was given directions on where to park to give as quick access to my room as possible. The front desk staff were absolutely charming at check in and check out. The room was very comfortable and allowed me to conduct an interview the next day. My stay was extended by a few hours to complete the interview. This is one of the few places we're the bed works well for those of us above 6ft, though it makes me wonder how someone with an invisible disability navigates this. This Inn has a kitchen, sofa, and desk. Please remember to leave pen and paper in the room if possible, and find a way to reduce the noise from the AC unit. Also, the office space downstairs is well Equipped and would work better if the work desk was adjustable. It was difficult for me to use it at the fixed height . I would happily stay here again and enjoy the amenities and comfort of this Inn.

Ms Andrea greeted us as we entered. She was very courteous and professional about her job as a…read morereceptionist. She was able to answer our questions. The rooms and bathroom were clean our group had no problems during our stay . We hope to do it again . I'd highly recommend this place to my friends and family . Plus the courtesy breakfast was delicious.

This Best Western is an average 3 star no frills hotel. It was good enough for the one night I…read moreneeded. The room was clean and the bed was comfortable. I liked that the room had fridge and microwave. When I went to check in I waited and waited; there was no bell to get anyone's attention. Finally after ten minutes or so I called the hotel. Only when the phone rang did anyone ever come to the front desk. When I told the desk clerk it was me who was calling because I had been waiting she said "I was with my manager." No apology just that comment. They really need to make sure someone is watching the front desk at all times.

We stayed at the Four Points Sheraton in Rancho Cucamonga for five nights and had a great…read moreexperience. We were welcomed by friendly staff, and our room was attended to daily with fresh towels and a made bed, which we really appreciated. Every morning they offered complimentary ice water and coffee -- such a nice touch. They also offer breakfast, and the bar downstairs is a highlight. The bartender is amazing and creates really great cocktails. The layout of the hotel is beautiful, and the location is super convenient with plenty of food options nearby. Overall, a wonderful stay. We would definitely come back again if needed!

I booked this hotel because it was more budget friendly for me since I was only staying two nights…read more Plus, I knew we wouldn't be in our room most of the time. My experience here was decent, but would I stay here again? Probably not, and I'll explain why. First, parking was a breeze, and my check-in was fast and easy. Although, I wish the employees would have at least given me a run down on the hotel surroundings and what they offer here. I didn't know complimentary coffee was available, until after I returned from going out to buy some. I didn't walk through the lobby when I left, so I didn't see it until I returned. Also, it was my first time having to use a room key to enter the side doors of a hotel. I've never had to use a room key to enter a hotel before, could be for security reasons. Being from out of town, it would have been nice to know ahead of time at check-in that it was required to enter the side doors. The room itself was clean and the beds reasonably comfortable, but it definitely needs some repairs. The mini fridge wouldn't open properly. It was kind of slanted at an angle and made a loud buzzing sound at night. The sliding door to the bathroom seemed to be off track and had a big gap when closed. The air conditioning unit was extremely loud and made it hard to sleep comfortably at night. When I asked the concierge about turning it off, he just said to unplug it. Overall, this hotel served it's purpose and the location seems to be safe. You don't have too drive far to get to restaurants or shopping centers. It made it very convenient. It's not a bad place to stay if you're on a budget, but just be aware your room may be outdated and need repairs.

We had a fine time here a couple of weeks ago. Christina at the front desk was fantastic. Tony at…read morethe bar also provided great service and good vibes. The room was smart and efficient, perfect for our needs. Fun lobby and clean accommodations. Well done.

Stayed there this past Friday night. Towels while they were laundered looked to be still dirty…read more They had a live band in the lobby that night which was actually good and they played until 10 I think. There was a lot of noise, music, loud talking in the middle of the night, like 3 AM until around 5 AM that was never addressed so disturbed the ability to sleep.

The room was spacious with separate bedroom. The staff was friendly…read more Parking was a little limited and hotel is a little dated

Everything about this stay was well worth 4 stars. I was greeted with all smiles by a very friendly…read moreand accommodating staff. Tanya was very helpful, making sure I got everything I needed and was able to arrange an early check in for me as well. The room was great. Spacious quiet and very clean. Checking in and out went smoothly and had no problem whatsoever. The location was prime. Plenty of good eats in the area and only about 10 minutes away from the airport. Everything you need is minutes away! If I'm in the area I look forward to booking another stay with this hotel!

My experience at the Hilton Garden was very refreshing. All the workers there are very friendly and…read moreare willing to help. Especially the front desk (shoutout Abigail), they go above & beyond to get things done during my stay. The hotel decor is very modern yet colorful. The room I was in wasn't as big as I hoped but it had no wasted space. However, you do have to pay for parking which is why I gave this hotel a 4/5 . Would stay here again!

This hotel charges for parking No breakfast included you…read morehave to pay Your locked out number of different doors don't work with the key had to walk all the way around once I used the pool area called the front desk to be let in from the pool area Cuhz the key fob thing didn't work don't even try to help me or my wife . fuck this place don't shop here or stay here for you vacation spot bar sucks too

Good stay and excellent customer service provided by Don (Ron?)…read more The rooms were clean, plenty of parking. Clean common areas and eating areas. Breakfast was great with choices. EV charging. Lots of restaurants nearby.

This hotel we chose to stay at due to the proximity to an event we were in town did and my husband…read moreis a Marriott Bonvoy member. Worst choice ever! First our room was on the second level and our view was of the hotel entry roof and drainage. The king bed was horribly uncomfortable. You could actually hear the springs pop back after rolling over. The sheets never stayed on the bed. It was the worst trying to sleep. Also, there were no lotions left, two toilet paper rolls with hardly any tissue left on them, and only three nose tissues left in its box. The conditioner was watered down and useless, but at least the bath soap smelled good. The a/c doesn't let you turn it down below 66 and it doesn't run all night. It got incredibly warm in the room most nights and I'm pretty certain never down to 66. The breakfast was lacking in quality and quantity. At 7:30 Saturday morning it was completely gone. Tuesday morning there were more options but everything was dry and tasteless. The pool on site is incredibly small and there is no spa. I definitely don't recommend this location for a great stay.

My boyfriend stayed overnight (Saturday, 11/22/25) with his friends for a concert and I stopped by…read morethe day after for breakfast (Sunday, 11/23/25). This was my first time at this Hyatt, I would always see this place when heading over to the Ontario Mills Mall (very close to each other). My boyfriend, who is a huge Hyatt fanatic, warned me that this Hyatt is a bit smaller and older than other Hyatts (and I agree). The breakfast was the same as any other Hyatts (eggs, bagels, sausages, waffles, coffee, tea) Rooms are pretty spacious too. Gym was mid-sized but does the job.

One of the sadder Hyatt experiences I've had…read more Property badly needs a refresh. Furniture and fixtures were pretty beat. One elevator was out of service. Room had poor sound insulation, broken sliding closet door and lack of charging plugs. A bit strange because it had the same layout as the Hyatt Place I stayed in Orlando but that location had a staff that maintained and refreshed that property better. Felt a bit like the Hyatt Motel! Service is brisk. Would avoid unless you need to be near Ontario Mills. (Stay at IHG nearby)

I had a wonderful stay this past weekend at the Springhill Suites by the Ontario Airport. It was…read moretwo nights - checking in on Saturday 7/25/26, checking out on Monday, 7/27/26. While there were some hiccups along the way - the front desk team showed care and empathy, and follow through - which is why I'm rating my experience as "five stars". To clarify - my experience and imo - the property - is five stars in its class. It doesn't mean its a five star hotel class (Intercontinental/Fairmont) - but it is five stars in its hotel category (mid-range). That said - onto the review! I was pleasantly greeted by Matt and Alyssa at check-in. My request I made via the Marriott Bonvoy app for a high floor/away from elevator was honored, and I had a nice placement closer to the Embassy Suites side (I didn't want to be close to the Haven St. side due to noise concerns). My room on the 4th floor was spacious! I'm happy they left the air conditioning on since Ontario/Socal was going through a nightmare heatwave this past weekend. As you can see from my photos - my King Suite had a lot of extra space - a couch, work desk, microwave/fridge/coffeemaker station. The TV wasn't working (no signal?), but it's nice to have a high tech monitor if you need to use it. Spacious bathroom, walk-in shower, but huge vanity with a closeup mirror. Tons of closet and storage space. Wifi was free since I booked directly through Marriott - and the connection was fast and solid my entire stay. There's a little market by the front desk with chips, snacks, drinks if you need - but there's also a Costco Business Center, Costco Gas, Starbucks and a yummy poke bowl spot across the street. Stater Bros is 10 minutes down the street, and the Panda Inn (predecessor to Panda Express) is also 10 minutes away from the hotel. The first issue that came up though as I was settling down for a quick nap after my stressful drive - there was a noticeable sound of water dripping. At first, I tried to ignore it. Yea that didn't work too well, as the noise didn't go away. So I went hunting for the source of this mysterious noise. Turned out, the AC was leaking! Specifically, the condensation was leaking. I get it - it's a heatwave, its a machine, it's going to break down at some point. So I went downstairs to the front desk to voice my concern... Alyssa listened with empathy, and after I showed her a short video I took of the leak - said she would get maintenance to take a look. I returned back to my hotel room - but on my way back - literally ran into Matt (the FDA that checked me in earlier) and Raul, the hotel's maintenance guru. They told me they were also on their way to take a look at my AC leak. Raul worked his magic, while Matt kept me company. The leak seem resolved after about 30 minutes after Raul applied a fix. I was pleasantly surprised. Rather than having to wait an unknown amount of time to get my AC leak looked at - I literally ran into the very people that were notified about my issue on my way back to my room! The thing about customer service issues - if you have a problem, bring it up to staff - and then (here's the important part) - give them a chance to fix it. Too many times, people are quick to complain because the fix isn't instant. Something like an AC leak is not going to resolve itself by someone pressing a button. Give the people who can help you a chance to remedy your concern. And be calm - don't take it out on them either. It's not their fault their machine broke in the middle of a heatwave. The rest of my stay was uneventful. The leak returned Sunday night - but Iuckily I had packed ear plugs, so just plugged my ears and went back to sleep. I didn't receive any service related issues - my room was still very comfortable with the strong AC during this heatwave. Complimentary breakfast was great. Water pressure and hot water was great. They have a pool and decent gym as well. Parking is $12/night - but this makes sense for a hotel that's across the street from Ontario Airport. Unlike some of the other hotels I've stayed at that are in the middle of nowhere, a parking fee does make sense here to ensure there's sufficient spots for hotel guests - not just air travelers trying to avoid paying for parking at the airport. Overall, I had a wonderful stay. Thanks to Alyssa, Matt, Elizabeth, Raul (maintenance), Carlota (housekeeping). If I ever find myself out in the Ontario airport area - I'll most likely book my stay here.

While we understand this was an unusual, one-time situation, our experience was disappointing and…read moreworth sharing. We had originally planned to stay at SpringHill Suites by Marriott, but due to the Garden Grove chemical spill and reports at the time of a possible explosion, we contacted the hotel to see whether our reservation could be rescheduled. We were fully aware of the hotel's policy and understood that rescheduling might not normally be permitted. After speaking with a supervisor named Alondra, we were told that given the circumstances, rescheduling our stay for a later date would not be a problem. Based on that assurance, we believed the matter had been resolved. However, after a week passed without receiving any confirmation, we called back and were informed that the hotel would not honor the arrangement that had previously been approved. Despite the commitment that was made to us, the hotel ultimately refused to follow through. The issue is not the policy itself--we understood the policy from the beginning. The issue is that we were given a clear commitment by hotel management and then later told something completely different. For that reason, prospective guests should be aware that our experience raised serious concerns about the hotel's reliability and integrity when it comes to honoring commitments made to customers.