The staff is really helpful clerk, receptionist, and nurses. The doctors are great. The facility is always available and open for appointments. They have two locations but my favorite is the one on Firestone blvd. We are treated like family and that they care for our health. read more

Would not recommend. Put on hold multiple times for 20+ minutes. Still haven't been able to schedule an appointment. Poor service and scheduling. When staff answered, stated that I would need to wait 2-3weeks for an appointment then put me on 20+ minute hold again. read more

I'd give zero stars if I could. My parents have been coming here 10+years and I know for certain the quality of care has gone down. The staff is lazy and careless. I put in FMLA paperwork for my mom, and was told I'd be charged $10 for the signature and it would take 3-4 weeks. So I waited 3 weeks and started following up by phone. I was told the paperwork was ready so I asked my dad if he could pick it up. Once I got it, it was dated a few days after I dropped it off. So it had been sitting there for 3 weeks, with all my contact info on a post it, but the staff never bother to do their job. So last week my dad went in with a slight fever - he was starting to get a cold - and they refused him care. They told him to go to the ER. I've lost all confidence in Dr Kumar and anyone else who works there. It's a prescription mill and they just make money off working class people. read more

My whole family has been going to this clinic for many years and quite happy with the staff and physicians. Whenever I need an appointment I get it within a week but even when I walk in I'm seen a reasonable time. I especially want to point out the front staff, Mari. And Ms. Kumar, she really cares for her patients, she listens and I never feel rushed, I always feel special. I recommend this clinic to everyone. read more

My review has been a long time coming. I understand where the positive reviews are coming from. Most positive reviews are directed towards their care with the doctors. And I could agree. My mom has been seeing Dr.Kumar for years. As did I before aging out of my parents insurance, which I am so thankful for now. My low review comes from their office staff. Like the other reviews mention. They don't care about you as a patient. I've never witnessed them being nice to anyone. To start, when you arrive to check in, no one even acknowledges your presence. You have to figure out how to sign in on your own and who knows when they'll check you in. I once went on my lunch break to pick up an authorization form for my mom, who my mom had called for in advance for and they let her know it will be ready for pick up by the time someone got there to pick it up. When I arrived I let them know what I was there for and they asked me to have a seat and they'll let me know when it would be ready. I sat down I waited for a whole hour. Once I realized they weren't going to be considerate of my time I decided to let them know I would be coming back at a later time since I couldn't wait any longer. As soon as I said that to them, they all of a sudden handed me the letter. I realized it was just sitting there the whole time. My younger brother has problems with his blood pressure, he too used to come here. He would come in for routine appointments or appointments that had nothing to do with his blood pressure. And would obviously wait to be seen for hours even with appointment and his blood pressure would consequently be really high. Now his appointment would be about controlling his blood pressure versus what he actually went to be seen for. I get it blood pressure is important and it should be controlled, but I also think waiting to be seen for hours had something to do with the spikes in blood pressure. I don't know I've just seen how poorly they treat people, some elderly too, people who can't advocate for themselves and it isn't fair. They are mean girls are not in the profession to care for people but instead do it for a pay check. Please look at the other negative reviews because people are not wrong. Please consider taking your elderly parents elsewhere or if you're parents of young kids, they won't care. read more

Amazing staff. Went above and beyond getting me the best obgyn for my pregnancy journey. Thank you!!! Have been going to this clinic for so many years, so has my family for 23+ years read more

The employees always tell you to wait they alwyas act like there busy on the phone when they dont do nuthing but sit in front desk nd hangout nd talk between eachkther nd gossip, read more

Staff is so unorganized and so rude . Most of the times when i try to call it hangs up right away dont recommend !

My family has been coming to this office for years great staff and providers. They have been offering Telephone and video appointments which I think is great saves alot of time. read more

I normally don't write reviews but I feel that I have to after I was treated with so much care. I wasn't feeling my best and Dr.Kumar was very thorough with her diagnosis. I left feeling 10x better! Highly recommend this office. read more

I've been a patient of this place for a good six years now, it's by far the worst clinic that only benefits from the fact that it's difficult finding anywhere else with my insurance. The problem? The office staff. I don't understand the five stars here that claim the staff are great or wonderful. I'm not sure what twilight zone episode they stepped into but if you're in need of medical attention within the week get ready for a tug of war between you and some of the least accommodating or empathizing staff members ever to have graced South Gate. It's as if you're supposed to predict when you're sick, that way you can plan your appointment way in advanced that in no way inconveniences the short-staffed, short-tempered workers there. You might as well look somewhere else even if it's miles away. I've had enough. Good/decent service should begin the minute someone walks into that door or makes a call, you'd think someone there would get the memo. The office staff here are so grossly incompetent and unprofessional that making a simple appointment turns into an endless stream of excuses from the staff on why certain days are unavailable. I understand the clinic can get full and they can get backed up, sure, that happens. However, that's no excuse for the hostility and lack of empathy they subject anybody desperate enough to get treatment there. Either way, like I said earlier, you'll probably have to get your appointment a week in advance. You just have to wander around sick until either you get better and have the appointment be redundant or you get far worse and just go to urgent care because the situation is now...well...URGENT. Know what would have solved that? Seeing the damn doctor. It's clear this place has poor management skills, service-wise and time-wise. Perhaps I'm overreacting? Maybe. But from six years forward I have not once seen anybody look me in the eye and offer me decent service. Along with that they assume you know how THEY work, YOU have to accommodate THEM. When you walk in, sign your name on the clipboard on the desk! Goodluck if you're new and have no idea what you're doing! Seen plenty of people sit and naively think they'll be treated decently and actually noticed. You won't even get acknowledged by the staff until your name is called and it's time to fork over your co-pay! Getting an order of medicine from the doctor? Just sit in the lobby until they call your name! Don't you dare walk up to them and ask them what's next! Make sure you sit in eyesight though, Marianne and Maria don't have any sense of object permanence and will forget you're there. I've been put on hold for 15 minutes over the phone just to set up an appointment. I shit you not, they forgot about me. Hung up and called again only to be put on hold AGAIN. Goodluck seeing the doctors. By the time you're appointment happens you'll either have found something better, gone to urgent care or be buried in a grave as shallow as the service that this place offers. My recommendation? Stay away. read more

These ladies don't know what they are doing! Bad service! They gossip instead of helping their patients. So unprofessional! If you want to wait hours come here! They will not help you. I wait 3 hours when I come here. Just for them to take you inside and wait some more! Horrible place! read more

I have been coming here for years but it is so hard to get an appointment, especially when you're sick! They don't even try to accommodate you, even when you have strep throat! This place just cares about getting the money from your insurance and they don't care if you are sick. read more

If I could give them half a rating I would but this app does not allow it so I'm giving it a one star review. The staff here is a rude obnoxious and lack the skills required to provide care and services to the community. All they are interested in is collecting their share from the insurance and patients but are not actually interested in mitigating the issues are being reported patient. I went there years ago and decided that mediocre service was not for me. However my parents have continued to be their patients throughout the years and I have yet to hear positive feedback. They are always ignoring their concerns and making them feel like they're crazy and don't know what they're talking about. My mom has complained to the doctor for years about specific issues and she keeps being brushed off. They give you an appointment time and take forever !!!! They don't value your health or time. If you care about yourself and loved ones DO NOT go there. These people are insanely rude and incompetent. I am switching their care elsewhere and I hope these people haven't brushed off something serious or there will be facing consequences !! read more

The only reason that I take my kids over there it's because Dr. Hernandez she's an amazing doctor But I hate when they're sick and they told you we don't have appointments available I think they have to be more responsible more professional And whenever I call they always put me on hold for 30to 40 minutes the nurses are great They need to work with a better system treating people right read more

Just noticed this up finally so had to review. This is a great group of local doctors that has been here for over 25 years. It's convenient, established and has great health care. This place has always been good. The doctors are attentive and honest. That's the main thing I look for in medical care. Do the doctors and nurses have experience, are they honest with the billing and prices? Some other places have higher co-pays I've noticed. Anyways here it's great and always been good. The girls in the front have always been great and so are the medical workers and doctors. With the new obamacare a lot of doctors are using the new electronic systems having issues implementing the new electronic system. It's all over news. This is a mid sized practice not to big not to small, but has always great service. read more

Very unprofessional clinic, if I could give it 0 stars I would. The staff here is unprofessional, rude, careless & immature. they DO NOT care about their patients. There have been multiple times where my elders parents are on the phone asking about appointments, results, & general questions and they never fail to be rude and unhelpful. And needless to say the service is even worse when you walk in. If you don't have the patience to work in this environment you shouldn't. I wouldn't recommend this clinic to anyone. read more

I went in for a doctors visit two days ago. The doctor seemed to be in a rush. I asked her for a medical note, waited for over an hour to get this medical note. I asked the person in the front desk about it and she just told me to wait. I eventually became upset and left. What type of clinic has someone that doesn't feel well waiting for a medical note for over an hour?? read more

I usually go in to see my doctor but because of Covid I had a telephone appointment last week. The staff was very helpful and scheduled my appointment. Dr. Kumar was compassionate and truly listened to my health concerns. I've been coming to this office for more than 10 years and I always feel welcomed by the staff. All the doctors I've seen have always been very knowledgeable and truly care for their patients. read more

I ended up in this clinic because my insurance would charge me out of network fees to see my old family doctor. I now wish I would've just paid the extra fee. The ladies in the front desk are not only rude but they don't know anything about medical plans. I have a pretty good insurance and a HS on top of that so I rarely pay deductibles. When she ran my insurance she told me that I would have to pay $2,000.00 to see the doctor. WHAT??? She confused the crap out of me! I told her that if that was the case, why would I need my insurance in the first place. I had to call my HR rep have her explain things to me and I passed the information to her. She still insisted that I needed to pay $2k so I called my HR rep again and they did a 3 way call and explained to her the insurance with me on the line. She had no idea how to do her job, my HR rep just laughed. That was just my check in experience, I don't want to type a book so I'm just going to say that my check-up with the nurse was no better, she was rude, and did not respect my privacy. The doctor prescribed medicine before I could finish telling her what was wrong and said she would set up a follow-up appointment and only then I should tell her what else is wrong (she wanted to get rid of my cough first). When I called to cancel my follow up appointment, because there was no way I was going back, they didn't even have me scheduled yet I had a confirmation card with the date and time. Anyway I don't recommend it, horrible service, horrible staff, horrible doctors. How can you trust your health to people who are not knowledgeable in their field, don't have their s*** together, and don't want to hear your symptoms. Much better doctors out there avoid this clinic. read more

I recently moved to the South Gate location the girls in the back office are very friendly and are always willing to help the patients The provider that I was seen my took her time in listening to me and that really made me feel comfortable read more

first of all they made it difficult to schedule an appointment until my insurance had to call in to schedule, when i finally was seen i was never even seen by the actual dr but by apparently a physicians assistant. I wish I would have never even gone to this clinic because everyone there is not friendly and look like they rather be anywhere else but there. I feel like they drag out your availability for an appointment because they know if your insurance assigned you that clinic you cannot go anywhere but there. Once you are seen by the "dr" they don't even take interest in listening to your symptoms it's like you are just a number to them and a check at the end of each month instead of a real human. These people are very unethical and should have all their licenses revoked. Please do not go to this clinic your health and the health of your loved ones depends on it. read more

The worst of the worst! Let me start off by saying this is more about the office staff rather than the doctors. It's unfortunate that such a great group of doctors have to be paired up with such incompetent office staff but yet the doctors are aware of the situation and yet don't do anything about it (I KNOW IM NOT THE ONLY ONE WHOS COMPLAINED) Don't you dare ask them a simple question and not be prepare to battle with them. They can't answer simple questions. The lead nurse Maria always has an attitude and Acts like she's doing you a favor. Everything is a chore for them. They will sit there and gossip and tell you you have to wait to get paperwork when the waiting room is empty. God forbid you interrupt their conversations. You want an update you say? Nope, none existent. You have a question you say? Too Bad you will sit there and try to figure it out yourself or deal with their foul attitudes an hour later. They forget they are there to tend a service to the public not catch up on what the ghetto nurse did last night. This place is ridiculous! Needless to say, I no longer go here. I rather drive 30 minutes to a new facility than go here. NOPE! read more

Hands down the worst clinic. I have been coming here for years because this is where my parents have brought me. After a recent family tragedy that could have been avoided had the doctors actually cared and took the time to listen to the symptoms. if you notice on the bored none of the people checking you are Drs. they MRS. or MS. I have been suffering with back pain for years and I keep getting sent to get x-rays and never get results. Honestly I have had so many bad experiences here from the front desk to the physicians. Front desk is rude, when you call they keep you on hold for over 20 min. Physicians don't give you a full through examination. The actual Drs. are almost never there. You call to schedule an appointment a week in advanced and they call to reschedule moments before the appointment. DO NOT GO THERE. read more

me and my family been coming here for 15 plus years!great providers ! they offer a same day appt if need you need it,the providers take there time u dont feel rushed great place read more

i want to say thank you to the wonderful staff at sanchez medical group. every time that i walk in to the clinic and am very sick, the nurses and the dr always take excellent care of me. i highly recommend dr kumar she is the best and also dr. hernandez. if you happen to visit this clinic i highly recommend these drs . read more

Aren't consistent, and take to long to attend you.I had an appointment at 2:30 and didnt end up seeing me and took long, I would recommend not coming here at all slow service and very impatient. read more

I love doctor Sanchez office but the office manager from the Firestone office has no communication skills whatsoever. And the rest of the co-workers back here making excuses like Mariana and Maria! Josie is the office manager which I paid $20 for a letter for my attorneys my attorneys have called her everyday and they keep making excuses for her when she has been unable to call me back I stayed on phones for 20 minutes and she still has not called me back I'm highly upset my anxieties kicked into the point where I've had to take my Xanax! I've dealt with her before behind disability papers and have received the same behavior! Beware now I'm here with the doctor is amazing and that's why I've continued 7 years and he saved my life several times. I don't understand the staff and their ignorance at the Firestone office read more

I have never been treated so poorly and unprofessional especially for at a medical facility. The staff is unprofessional and not friendly. Not going back to this office. read more

My parents and I have been a patient here for over 25 years and now my daughter is a patient here the new ladies here are rude and it's taking me a little over 2 hours just for my daughter to be seen when we arrived 30 minutes before her scheduled appointment and we are still here waiting to be seen. what happened to the other ladies maricela and vianey that were here and always very polite and caring. It seems that the new ladies don't care for their patient care and there'll are rude. I seriously an thinking are rebut switching providers after this incident! read more

The nurses are very lazy! They never send the medication on time to the pharmacies and when the doctor mentions that the nurses will refer the patient for other check ups they never do it! This is one of the worst medical centers ever. The nurses want the patients to the job for them by making us call our insurance when it should be their job! The doctors are great, this place seriously needs to replace all the lazy "nurses" there! read more

My biggest complaint is regarding the providers. Uncompassionate care and seemingly eager for extra appointments and copays. Had to jump through hoops just for a medication re-approval. Additionally, I don't appreciate being loudly asked what is the purpose of my medicine in a waiting room full of people when I've already stated the medication name. Unable to reach managers due to meetings, have to make an extra visit just to speak to one. Nursing did their best to provide care. Appreciate nursing efforts. I believe this group can do better to provide quality care. Am ok with being contacted for specifics. read more

I've been coming here for years and have always had great service. The front desk is always polite and very helpful. I've seen different doctors over the years here and have never had a bad experience. I live in La Puente and I drive all the way to South Gate to this clinic, so trust me when I say it's worth the drive and traffic lol. read more

My Grandma had been coming here for years and I wish she wouldn't come here. The receptionist are rude they're literally just looking at the screen not doing anything. Don't even bother calling with questions you'll be on hold for about thirty minutes or more . Don't get me wrong the Dr is great but the rest of the staff sucks read more

I had been coming to this clinic for years and before I had no problem but lately omg problem after problem specially with the specialist authorization s they say they send them and u get y to ur appointment they have to reschedule u because there there lazy asses don't do there job how they are supposed to besides the fact they are rude and last time I called to schedule a appointment for my kids and was left on hold for more than 35 min the doctor s need to get new staff cause having the ones they there gonna loose more patients I called and asked to speak to a supervisor they told me she was in lunch to call back in 10 min so I called back 20 min later some other girl answered and said to me she's gone for the day I was like I just called and they said to call back in 10 cause she was in Lucan he so I asked to speak to someone one else n they said other lady was in s meeting and doctors dnt take calls from patients now that is some fucken BS ugghhh I'm so disappointed in this clinic it's nothing like before read more

The doctor was cold. He just looked at me and gave me a prescription. He didn't ask me questions or consulted with me personally as to what I should or shouldn't do. So when I got home I had a lot of questions that I didn't think to ask there. Since I had never experienced this type of infection I didn't know what to expect. When I went back to see the doctor again they said I had to pay for another consultation. When in reality I didn't get one to begin with. The women in the front desk didn't try helping and instead said "if you want to see the doctor you have to pay again" they knew the doctor hadn't really helped. And then the Medical Assistant in the front desk tried giving me directions/diagnosing me. As a medical assistant they are not allowed to do either of those things. Because it endangers the patient. Never going there again! So save yourself the trouble and just go to a specialist, or a place where you know you are getting the treatment of top priority. read more