I honestly believe that Emanuel Acosta has NO intention of renting you his RV at all, as he canceled the listing on another renter from Yelp without notice. It seems like Emanuel is banking on the chance that you will rent his RV and cancel the trip due to Covid-19 state-mandated travel restrictions. He will then keep however much you paid for the deposit without any refund at all. If you do however decide to continue with the trip, HE HIMSELF will cancel it on his end so you can't even use it at all. He will probably then go on to relist the RV and repeat the cycle so that he can continue to bait and scam another renter.
Emanuel and his company San Diego Consign are NOT to be trusted with your money. Judging from my own personal experience with him through Outdoorsy and the reviews others have left for him on this Yelp page, Emanuel WILL take advantage of the pandemic, state mandates, and Outdoorsy policy to TAKE your money from you without fulfilling a single service to you. Your credit card company WILL NOT protect you from Emanuel wrongfully and immorally charging you $700. You WILL lose hundreds of dollars by coming to any card agreement with San Diego Consign from now until the pandemic is over. You have been warned!
My boyfriend contacted Emanuel through Outdoorsy on 2/27 requesting that we rent his RV for EDC (a music festival) in Las Vegas, which was to occur on 5/15. We paid a $700 deposit fee and booked the RV. We understand that there is a strict no cancellation policy for his RV, but we had NO intention of canceling our trip. However, EDC was canceled in April due to Covid-19 at no fault to us at all. Not only that, the entire state of Nevada was in their first stage of the Covid-19 shutdown, which meant that all non-essential travel was banned and all state RV parks were closed. In other words, it would be illegal and impossible for us to continue our trip to Nevada. With a month's notice and no clear end in sight as to when the state would continue to their second stage of reopening, we canceled the RV on 4/11 and requested a full refund on our deposit. Sadly, Emanuel doesn't care that a pandemic is happening and refused to refund our deposit. I disputed this charge with my Chase Sapphire card and even redisputed their conclusion, and not even they can protect you from Emanuel's greed during this sensitive time period. You WILL lose $700, or whatever your deposit came out to be.
Outdoorsy's website itself says that "in rare cases, you may be eligible for a full refund if you had to cancel because of extenuating circumstances." Well, if a pandemic isn't an extenuating circumstance, then I don't know what is! It would illegal and immoral for us to travel across state lines during the peak of the pandemic with 7 people all of different households. Not only that, but we wouldn't be able to park, refill fresh water, or dump dirty water anywhere as all Nevada state parks and nonessential businesses were closed. It would LITERALLY be impossible to complete an RV trip in Nevada at the time. Any sane and reasonable person would agree that a refund due to "extenuating circumstances" is due during this time period. Even Airbnb refunded ALL trips during the pandemic.
There is not a single reasonable excuse as to why Emanuel should keep our $700 deposit. We gave him a month's notice to relist his RV as well. We should not be charged for any pre-fuelling or precleaning, either, as those are all responsibilities of the previous renter. As stated on the Outdoorsy website, the previous renter is in charge of "[returning] the rig with the fuel level the same as when you started." Emanuel's listings also include a cleaning fee, which "covers basic cleaning after your use," i.e the previous renter will pay for the cleaning of their own mess. We did not accrue any charges for Emanuel by renting and canceling his RV, so we do not owe him any money. He is taking advantage of pandemic travel restrictions and Outdoorsy policies. He is hoping that you cancel your RV so that he can reap your deposit without you setting a single step into his RV. Do not rent with San Diego Consign. You will lose your money without ever laying eyes on the RV! read more