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San Angelo Nature Center

4.7 (7 reviews)

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SecurCare Self Storage

SecurCare Self Storage

1.0(1 review)
3.5 mi

It's with great disappointment that I write this extensive review on SecurCare Self Storage. Had…read morethe company chosen customer service over the fine print, I would never have gone through the effort to write this review. However, I feel a sense of responsibility to share my experience with other military personnel and members of the community in order to enact better customer service in the future. I am an active duty member stationed at Goodfellow AFB. Upon PCSing to San Angelo, I leased a fully furnished apartment and I decided to find storage for my belongings. I compared reviews for several local storage companies and decided to rent a unit at SecurCare Self Storage located at 3230 Knickerbocker Rd, San Angelo, TX 76904. The reviews seemed positive, the website promised 24/7 surveillance and good customer service. I reserved the unit over the phone, paid for my first month's rent, and moved into the unit the next day. The woman on the phone asked if I wanted to purchase a lock from the company, but I decided to use the lock I had available to save money. The company lock was more expensive than locks available online. In the first two weeks, I received a phone call from the manager informing my unit was broken into. Someone cut the lock and got into my unit. The company had no video on my unit and no alarm record of anyone breaking into my unit. I was very disturbed by lack of security and oversight. Furthermore, I wasn't the only person who's unit was broken into, unfortunately. The manager told me that she recommended only the round locks because the structure is more difficult to cut through it. She stated break-ins were unusual, especially when units are secured with the round lock. I told her that no one explained to me (over the phone) the difference between the locks. As a customer, I found this very unsettling. The manager did her best to rectify the situation and gave me the recommended lock, which I appreciated. Her effort to correct the issue was the ONLY reason I remained at the complex and was willing to give it a second chance. I trusted her recommendation for the round lock as the best way to secure my property. So we secured the unit and I didn't give it any further thought. the next day. I also asked her for a refund on my payment since I moved my things out. The manager agreed to ask for higher management for the refund. I appreciated her willingness to ask. At that point, I wanted a refund so I could pay for a more secure unit and give my coworker a little money for agreeing to hold my things at his family's inconvenience. I expected the SecurCare higher management to do the right thing and return the money as a gesture of good customer service towards a military member. Despite everything I went through, higher management said they would not return the money--not even as a customer service gesture. This was completely unacceptable. I recognize SecurCare storage contract "fine print" states customers will not receive a refund. Nonetheless, the company should EQUALLY recognize their responsibility to fulfill its mission and promise to military members stated on their website below... -SecurCare claims "24-hour surveillance," yet there was NO VIDEO and NO ALARM INDICATION on TWO BREAK-INs. Whatever they are surveying clearly doesn't add to the security of the customer belongs. Reference: https://securcareselfstorage.com -SecurCare Storage states "we are constantly working to fulfill our mission: to satisfy all of our tenants' storage needs." Yet, they did not serve my need for a secure place to store my belongings and more importantly, did not make the effort (the small gesture) to make things right by refunding the money... even if their policy states otherwise. Reference: https://securcareselfstorage.com/about-us -In regard to active duty personnel, they state the following: "protecting our country is a big job... you [military member s] need a safe place to keep [your items]." They claim to serve active-duty personnel and their need for safe, worry-free storage. This was never provided. Reference: https://securcareselfstorage.com/storage-features/military-storage In summary, while SecurCare storage fine print may state "no refunds," higher management should equally consider the misleading statements on their website. The company did not provide adequate monitoring, good customer service, or commitment to military members. Businesses who genuinely care about their customers would do what's right out of principle, despite fine print.

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Excelle Properties

Excelle Properties

1.0(5 reviews)
4.9 mi

Shoutout to our apartment management RACHEL AT EXCELLE PROPERTIES for kicking us out because I…read morehad an "attitude" about them not replacing our AC filter... for 5 months. Sorry for expecting breathable air in exchange for rent #SoRudeOfMe LET ME BE PERFECTLY CLEAR WHEN I SAY SHE KICKED US OUT BECAUSE I HAD AN ATTITUDE ABOUT SOMETHING THEY SHOULD HAVE BEEN DOING MONTHLY. rachel. you're a horrible person and i hope you get what you deserve out of life for you and your unprofessional business and behavior.

Very unprofessional owners and money chasers . Had an apartment rented for month to month (which we…read moreunderstand doesn't have to be renewed) paid them 1000 to move in . Me and my son only no kids no aminals no backgrounds work 2 jobs and so does my son . After paying them the rent on the 31st the day before its due for our first full month in apartment by the 4th we had a letter stating we had had several complaints on loud noises between 2 and 3 am and people over at all times and then another letter stating we had 30 days to vacate. When addressed that this was completely false and why they didn't notify us when the very first supose complaint came in he stated well I'm telling you now only 40 days of living in apartment i said this is crap he said whatever I don't have to renew ur lease and reminding him that's unprofessional and to speak to me like that shows what type of people they are. THEY WILL ROB YOU FOR YOUR MONEY AND FIND ANYTHING TO LIE ABOUT TO EVICT YOU AND TAKE $$$.PLEASE stay away from renting from these people.

San Angelo Nature Center - publicservicesgovt - Updated May 2026

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