If here would be option to choose zero stars, would definitely give that. Waste of time! My family were looking for 3 bed house, we left holding deposit 2.5 weeks ago. Household incomes is around 68K annually, however they got picky and pointed out to my overdraft, that there is overdraft in use in one account (we bought car that's why it was in use, if they would check it properly they would see we actually covered more than half amount in last month). Its not the point! I understand that its their choice to rent or decline property, however, they teased us for two and a half weeks, knowing that we gave notice to our current landlord until end of this month, were absolutely disgraceful in their communication within this period, kept asking us for "another 24 hours" to give for landlord to decide..... I came to conclusion that they just collecting pool of tenants, and choosing the best out of many!!!! So what's the point to give holding deposit (when you expect that property will be held for you while referencing takes place), it is only explanation why they took 2,5 weeks just in case they will not find anything better, as an exit plan????? Shame on you! I thought you were respectful estate agency!!!! Wouldn't recommend to anyone!!! Oh and by the way, agent Cleo told us that we passed our referencing and everything seems okay, just maybe landlord will ask couple of questions, etc, it was 8 days ago!!!! read more