Absolutely Ace Service from Samsung. 3/10/12 About a week ago the RCD tripped on the fuse box. After a process of elimination it turned out to be the American style fridge/freezer (RS21DCNS) 10 or 11 years old. I did the usual and looked up things on the Internet, and tried various things. The one problem I had a few years ago was that the fridge iced up at the back panel inside the fridge, and stopped a fan moving. Melting the ice solved the problem, but I lost a charcoal odour tablet in the process, but it got working again, but that time it did not trip the RCD. I disconnect all I could see, but it still tripped. I found a forum which offered various options, but unless you knew what they were talking about then you stood no chance. In the forum was the telephone number for Samsung Custoer Services. I even went to the site and thought I had found the answe, but the advice was to ring the customer services number. I was then working out the threshhold for the cost of repair against the price of a replacement. I spoke with customer services, and they took down my details and then said that they would send out an engineer (free of charge). FREE OF CHARGE!!!!! I thought yes they would assess then I'd be hit with the bill. Anyway they said I would be contacted by their service centre, and gave me a reference number. Less than an hour later I had a text message from the service centre giving me their reference number. The next day i received a call, and I arranged the visit for my convenience for after 13:00. I then received a confirmation text message. The day before the visit I had another text to ensure it was still convenient for me. The engineer arrived at 13:30. He replaced: HV Kit Evap Cover Sensor Drain Heater Defrost Heater Water Tank (the cause of the leak) Thermo Fuse I was still waiting for the bill. NO BILL!!!! The water tank must have damaged when it had frozen the first time. He even replaced all of the cables associated with the water intake. He left at about 15:00. The next day I received a text confirming that everything had been done, and that I would receive a call for a customer satisfaction survey. How can you fault that service? read more

Samsung 'Customer Support' worst after-care ever. Purchased a notebook for £950, developed faults within a few months. After 3 repairs it still wasn't fixed, at 11 months old I decided to lodge a complaint about the product/service, after being promised my product had 3 years warranty in writing. My complaint wasn't escalated as Samsung don't have a complaints procedure!! I spent hours on the phone and after weeks am told my faulty product is now out of warranty and the 3 year warranty I was promised is incorrect. I'm left with a faulty laptop and nearly 1k out of pocket. If you want any sort of good after-care please avoid Samsung. read more

Had an issue with my Galaxy S7 edge, like most people I am lost without my mobile. Took it to metro centre was advised needed a new screen and would possibly take about 10-14days. I was issued with a mobile to use while waiting for my repair. The next day I received a call to say my phone was ready. Thank you John for your advice and help with the phone and thank you Colin for working and extra night shift enabling the repair of my phone. Excellent customer service would recommend. read more

OMG, what a nightmare. The worst customer service I have experienced in my entire life and I am not a young man.I have the misfortune of owning a Samsung Galaxy S4. It was not working properly so Samsung asked me to send it for repairs to SBE, their repair agent. Got the phone back, same problem continued, asked to send it back to repair center again.Received the phone back would not work. Phoned Samsung customer support, requested to speak to a supervisor but the Samsung supervisors are not there to help the customer but to have an easy life. Was informed, could not speak to the supervisor. Phone no written down but no one phoned next day phoned again, supervisor did not want to speak to me. Cut long story short, again asked to send the phone back to the repair center. Got the phone back but would not even turn on. On close inspection found that there was a hair line crack in the screen. Phoned Samsung, again asked to send it back to the repair center. Sent the phone back to the repair center, SBE the worse company on this planet, received an email that I will have to pay for repairs. For goodness sake as soon as I received the phone back from you I phoned Samsung and informed that phone was not working because it had a broken screen. Now asked to send the packing material back to take the matter up with the post office because this would have happened in post. Sent the packing back. No communication whatsoever. Phoned SBE, no reply, sent emails, no reply.Phoned Samsung but no help. phone escalation team but no joy. eventually phone got sent back to me without having been repaired. As a matter of principle gave the case to my solicitor. he wrote to Samsung on 12 the Nov 2015 and it is 23 today but he is still waiting a reply. We will have no choice but to take Samsung to the county court for a hefty compensation and a replacement phone. I am a local Mayor so My phone is a vital part of my job. almost two months and have not got a phone. Samsung just want you to buy their product and if it goes wrong then throw it away and buy a new one. My screams and cries of help have been falling on completely deaf ears. I have never ever experienced such problems with either Nokia or I Phone. I think it my punishment to buy a Samsung product. I will spread the word around and warn people not to buy Samsung products. Once you have bought their product and you have parted with your money, that is it, they do not want to know you. Supervisors and managers think that they are next to God and do not want to speak to you no matter how much you insist on it. Still No phone. Will purchase another one and then ask the Court to make a judgement against Samsung. I do not think it will worry them. They rather pay a hefty fine and compensation but would not repair my phone which would have only cost them around £70 pounds. This has been the worse experience of my life. read more