I went into Samson Cycles today to have my front bike tyre looked at because it never held air well. I phoned ahead and clearly explained my issue, was met with friendly service over the phone and told to bring it down right away.
Popped the wheel in my car and took it down to the shop which is only 5 minutes from home.
I'm in a bit of shock over how I was treated by Ryan on staff here. I introduced myself when I walked in and explained I had spoken to him on the phone only a few minutes prior. I reiterated that I don't know anything about bikes, it was rarely ridden, and the tube/tyre on the bike was the one that came with it when purchased. He had a good laugh at my expense, and the proceeded to condescendingly question me about everything to do with the tyre - despite having clearly explained the situation to him twice already.
Why was the tyre flat? It doesn't look punctured? This tube is the wrong size! Why did you put this on? Why can't you just replace it yourself? Another man in the shop added in "Don't you have a boyfriend to help you?" That last question didn't even warrant an answer, I just looked at him incredulously.
I'm not sure what his issue was with me, if it was because I was a girl or some other problem, but I was not impressed with how I was spoken to and I won't be returning. Sad, because apart from the poor attitude, the service was fast, efficient, and affordable. read more