After much heartbreak of having my expensive bike stolen, I made the venture down here to find another expensive replacement bike (bicycle.) The handover time being less than half a day. It's worth rushing into things sometimes, if they're the things you like. While I'm here, it is worth mentioning that I have a penchant for good quality Mountain bikes. Though some of the higher echelon's examples I'm still priced out of. Anywho, after a major out of pocket loss, a trip down this way seems to have been worth while. Not too far, but not a comfortable drive either. I bought a bike, and lock, and helmet, and lights, via deposit. (Though it's in its early stages.) the whole customer cycle (haha get it?) seem to be fine. If I am going to Indulge in something, this seems fit. I'd rather a crap phone and good bike than a crap bike and an I Phone (Gosh I need money; I use it so quickly!) Well Gt 29er it is then. Back to the main stay: Good product range of bikes (large) extensive range of bicycle gear, accessories, do-dads, gadgets, gizmo's and all that. Store Isn't super staffed, but It's a bike store. Good service prevails no less, Ie one Isn't pestered upon entering for a sale. You can find all that you need here. read more

I got my son a bike for Christmas here. I don't know much about bikes, but I was very impressed with the high level of service and the tolerance of the staff to answer my stupid questions. I would most certainly recommend this place for bikes of all sorts! read more

We bought two bikes there last week. 2 hybrid bikes (mongoose and giant) both costing us $1000. The sales person really showed very little interest in fitting us properly for our bicycles the moment we revealed we weren't interested in spending more than $500 for each bicycle. I had wanted to look at a giant hybrid in my size but he brought a mongoose instead because the giant was "upstairs". Lucky for him I don't care about brand and the mongoose was slightly cheaper. Later on, we realized at home that the gear wasn't changing properly in one of the bikes, and went through the trouble to get it back to the shop. The old gentleman at the service department was condescending, implied we didn't know what we were talking about and stated everything is ok, whilst making "minor adjustments" to the bike. Later it was revealed that there was indeed difficulty engaging the gear and an adjustment had to be made to the shifter. Bike helmets can be found cheaper elsewhere as we found the Limar brand helmet we bought to be $20 more expensive even after the 25% discount. I only chose to go to Bike HQ because it was closer to us but next time we will drive a bit further. Lesson learnt to not reward poor customer service and retail experience with more business. read more