Reading the other review on this site had me scared to call Acker Heating and Colling. However,…read moreafter an engineer friend of mine had his system replaced by Acker Heating & Cooling he couldn't say enough good things about them. I requested quotes from 2 reputable companies, (both by personal references) to replace my upstairs, (guest suite) heat pump. The other company sent out a tech, who read the numbers off my existing units and quoted a cost to replace exactly what I had. The owner, of Acker H&C came out and evaluated my entire system, asking questions of past performance of the system, etc. He sized service lines, duct work size and runs before quoting a replacement system. The following day after researching options he proposed a new system that would overcome the extensive amount of existing duct work that was limiting adequate air flow. The replacement system would be slightly larger in air tonnage and also compressor size. The work was scheduled for 2 weeks out, however we were expecting guests that weekend. Acker H&C came out before my guests arrived and got the system temporally cooling at no cost to me. The final installation was done within the day on the date promised. The service techs were all extremely polite, professional and covered every square inch of work area with drop cloths before beginning. After allowing several days to be sure everything was working as expected, the owner came out to inspect the work of his crew. It was not until this time that I made payment of any kind. As it ended up, my final invoice was less than expected and the quality of the work was impeccable.

Complete con artists!! I called them in to replace the motor on my heat pump. They were supposed to…read moreshow up on Friday But didn't come til Saturday. The service guy Justin was there for about 3 hours. He was clearly aggravated. After he replaced the motor there was still no heat flowing thru the vents. He went under the house & when he came out he told me that the duct work was detached & he had fixed it. Charged me $550. Thirty minutes after he left there was still no heat flowing so my boyfriend went under the house not only was the duct work completely detached but it was lying on the ground. Spent another $110 at Lowes for new duct & fixed it ourselves. Later I removed the cover to the heat pump & found bared wires twisted together with no end caps & 2 breakers turned off. I've had my thermostat set at 76 for 8 days and the temperature has not risen above 65. Barely any heat at all. They charge a 400% mark up on the motor. I found the same one online for $95. When I called them I spoke to the owner. He refused to even come by & look at the issues even though they advertise a labor warranty. He the accused me of detaching the duct myself. He then told me that I had already paid & it was a done deal & basically told me to go f*** myself. Luckily my cell phone records. Today I began criminal procedings for verbal battery against the owner & legal procedings for fraud against the company.

Mr Heard always answers and usually comes the same day. Great with any appliances. Rates are…read morereasonable.

outstanding service provided by Mr. Heard. appliance issues look no further than Mr. Herd…read more Bill McK

Fixed my refrigerator. Came out quickly on the weekend. Diagnosed the problem literally within…read moreminutes. came back the next day with the parts needed and completed the job. Very knowledgeable. Great communication. Will use again.

They did an amazing job. On top of that, they were extremely professional and proficient!!!! I…read morehighly recommend this repair business.

I called yesterday and Greg came out today. He actually directed me to another company by cutting…read moreout the middle man to save ME money. I will sing his praises from now on and will definitely call him again. Thanks Greg, Kathy

Travis and Jeremy were fantastic. My dryer went out and i called to get a quote. They were on their…read moreway to check it out in 30 minutes, fixed it in about 20 and were pleasant and informative the entire time. Complete professionals. Would definitely recommend!

Super quick in responding to my initial call. Luke L. showed up in about an hour. He was very nice…read moreand went over everything and explained what the issue is. He took the time to look at everything and to explain exactly what was happening. Luckily it was not as bad as I had anticipated but I have complete confidence in both Luke and this company. I would highly recommend.

Excellent skills, customer service and quality of service was impeccable! Highly recommend, you…read morewill not be disappointed! We will use them every time!

BUYER BEWARE! I took my upright cucumber cleaner to be cleaned and serviced. When I picked it up I…read moreopened the front door of it and noticed that the inside of the vacuum was as dusty ( to include one of the filters) as it was when I took it in. When I asked the employee about it he told me that "they were not a car wash"... I have no faith in that any work was done to it with the exception of adding a bag. I was charged $35. I will never be back or recommend this place to anyone

The only place I go for repairs, or to buy a new vacuum. The owner is incredibly knowledgeable,…read morefriendly, and can fix just about anything vacuum-related. I've tried other places that charge way too much, or don't get my items fixed on time. This is the only place for a country mile worth your time, and your hard earned money.

These guys were able to get out the same day to fix my water leak - showed me what was wrong and…read morewhat they were going to replace. Got it done quickly. And they were very reasonable. Would definitely use their services again when needed Eric and Grayson did a great job!

We needed a new toilet installed. I called my regular plumber, and they couldn't commit to exactly…read morehow soon they could take care of me, because they were all booked up. They're good people, and that's understandable. So I found Smith Plumbing Solutions on Yelp. I called them first thing in the morning. I asked if they could come out that day. A nice lady said she thought they could, so they would call me 30 minutes before they'd arrive. I asked about their price and it sounded reasonable. Sure enough, a few hours later I got a call from one of their plumbers, Josh, who said he was on his way. Josh and Brandon were very nice young men who did an outstanding job, very quickly and in a clean manner. We couldn't have been happier with their service and the experience. It's nice to have another great plumber when we need help. PS. The office called us the day after the work was done to ensure our project went well. We appreciated that too. Nice people. Sure makes everything easier.