Always friendly service. They do good work and I like that they always show the new clean oil level…read moreon the dipstick after the oil change, this mostly bc of an incident I had with Firestone years ago... They also seem to always have discounts available thru the website which texts coupons directly to your phone if requested. Keep up the good work guys!

From the owner: For nearly 40 years, Valvoline Instant Oil Change℠ is the Quick, Easy, Trusted name in preventive…read morevehicle maintenance for all types of vehicles. From 15-minute, stay-in-your-car oil changes to a wide range of maintenance solutions, we take the worry out of vehicle care in Lexington.

Excellent customer service very friendly and fast service took tires to get balanced and they also…read morefound something that could have caused me to wreck fixed it there on the spot not overly priced and told me everything that was going on and quoted me before they touched it! Highly recommend for all your automotive needs!

These guys are awesome. Had a suspicious leak in a tire on my way down to Charlotte from…read moreWinston-Salem. I stopped there unannounced and they got me right in. They were able to diagnose the problem, a botched patch job from another place. Nothing they can really do about it. I told them I'd take it up with the other place and get them to sort out their own mistake. These guys charged me 20 bucks for their time, which was totally fair, and sent me on my way. While I was waiting, I saw several people come through with various issues and they were all treated fairly and promptly.

very friendly service, i gave them my car and had it back the next day. I very much recommendedread more

From the owner: Welcome to the shop. Whether you are new in town, are looking for your first mechanic, or are…read moredissatisfied with your current mechanic, we look forward to serving you. We know that in North Carolina, you have many shops to choose from for your auto repair needs, so we do our best to exceed your expectations at every visit. We do this by providing quality repairs, excellent communication, and valuable advice at a price that is great for both your vehicle and your wallet

I took my FIL auto to Sam's Lexington for a much needed wash. They are very efficient here and I…read moregot a good team drying, cleaning the car after the drive through wash. My guys were focused on the task and not gazing around. I would definitely take my autos here. Multiple options for pricing.

Carlton and crew went above and beyond when I arrived with my dad's truck. They provided excellent…read moreservice for the truck as well as excellent customer service.

Used for inspection after viewing the offering online - does not include a vacuum as advertised…read more Two new employees started that week - check out was a little timely. Employees had some issues using a key fob to crank vehicle.

Had some good experiences here getting both my cars oil changes and state inspections done. They…read morewere indeed quick every time, getting me in and done in a half hour or less. Price was about what I would expect to pay anywhere, and they didn't try to upsell me on a whole list of things wrong with my car, like other places typically do. I was treated friendly and professionally. 5 stars especially because one of my cars did not pass inspection the first time because I had recently pulled a code. They didn't charge me for the failed inspection, which they could have done. Just told me to drive it around for 30 miles and come back. I came back a week later and passed inspection no problem!

I recently brought my vehicle in for a routine oil change and inspection around 3 PM. At the time…read moreof service, my vehicle had no warning lights or known issues. Approximately two and a half hours later, my check engine light came on. I returned to the shop the same day, and they scanned the code, which came back as P0430 (catalyst system efficiency below threshold). What is concerning is not just the timing, but the response I received. I was told it was "just a coincidence," and no further effort was made to inspect the vehicle. Given that this issue appeared immediately after service, I expected at minimum a basic check of components that may have been accessed or affected during the inspection, such as oxygen sensor connections or anything near the exhaust system. Instead, the concern was dismissed without any attempt to rule out whether something may have been inadvertently disturbed during service. As a customer, that lack of follow-through is frustrating and does not reflect thorough or responsible service. Additionally, my overall experience raised concerns about professionalism and honesty. During check-in, I was told that I would need new wiper blades in order for my vehicle to pass inspection. I was initially quoted $14.99 for the blades, but then the associate realized the correct length I needed was actually priced at $20. I was told he would still honor the $14.99 price, but that the receipt would show the 24-inch blades at the higher price. Being told one thing while knowingly documenting something different is concerning. Given that this kind of falsehood occurred, it raises questions about what else may not have been handled correctly during my service, including whether the correct oil was used or if something else may have been impacted. During check-in, I was also encouraged to leave a five-star review due to the number of one-star reviews the business has received. A specific complaint was even mentioned about the business not having a working phone. However, a phone number is printed on receipts, which would reasonably lead customers to believe they can contact the business by phone. That disconnect is misleading. While waiting for my vehicle, I observed staff engaging in unprofessional behavior, including using profanity and focusing more on social interactions than customer service. After paying $163, even with a $25 off coupon, I am now in a position where I still have to consult with a reputable mechanic to resolve an issue that was not present when I brought my vehicle in, and clearly was not present when the business passed the vehicle for a state inspection. I understand that the mechanical issue may ultimately be unrelated. However, the timing alone warranted a closer look, and I should not have had to push for that level of care. Combined with the lack of professionalism and questionable business practices, this experience has left me needing to seek a second opinion elsewhere, something that could have been avoided with more thorough service and accountability.

I've been coming here for years, getting oil changes and state inspections. They are consistently…read morefriendly, quick, and fairly priced. I will admit that the claim to 10 minute oil changes seems dubious but you can pretty consistently get out in under 20 minutes unless they're busy. Inspections can be slow because they only use one of three lanes for that, so you can have a line of cars waiting for inspections with two empty bays. The customer lounge is minimal, but at least there's chairs and air conditioning, and really you're not here long anyways. I've never had issues with them trying to do shady upselling like some places (air filters/wipers/etc without even checking.) All around quick and professional service and a good choice.

Chris has helped me several times!!! From coming to my home multiple time to service 2…read morecars(headlights, brakes & rotors, oil changes), to working on my car at my job so I didn't miss work to literally servicing my vehicle on the side of the road where it died...You can ALWAYS count on Chris!!! He also has a haul-off service and advertised for rid your driveway & sidewalks of snow! Do yourself a favor and call Chris! Outstanding value and service!!!

He had the old battery out and the new battery in the truck ready to go within minutes. Call Chris…read morefor your Mobile Mechanic needs.

Hannah was my service advisor....she handled doing the work on my truck...awesome job and got new…read moretires too...my only concern not a complaint is that Hannah needs to smile alittle more, she's too pretty not too smile...other than that Thanks for the great service

Got my oil changed at Firestone, "Hannah at Firestone Auto Care, just wanted to say thanks for the…read moregreat service today! You were super helpful and explained everything clearly. Really appreciate the friendly vibe, You are so kind and patient, thanks again!"

Lisameadows184@ gmail.com Not, owner or employ/ employer. I have been a guest. Good food.read more