** This review is for the bakery.
I ordered a 3 tier special occasion cake from Sam's club in Doral on Monday March 27th for the pick up day of April 1st at 10am.
Wow! This cake is so perfect if our party took place in a completely pitch black venue where you can't see your hand in front of your face.
Where do I begin? We filled out the order form clearly: Cake specifications- WHITE FLOWERS, WHITE RIBBON.
When we arrived to pick up our cake however, it had RED FLOWERS AND BLACK RIBBON. This completely baffles me. Why would the order form have a section for cake specifications if the baker would just completely ignore it and do their own thing?! Furthermore, if said baker was unsure of specifications, why would they fail to contact the customer (whose phone number is clearly stated on the order form FYI!) to inquire about said specifications?! The laziness at this bakery is truly amazing!
Head cake honcho, Lydia, says she can fix our cake. Awesome, that's fine, no problems here. 30 minutes later, however, she returns, stating that she doesn't have the flowers we ordered the cake with in the right color. Instead she presents us with other hideous flowers or says she can put flowers made out of icing on the cake (which is not what we wanted at all).
Lydia said she had the flowers we wanted but in hot pink and yellow. Now, I don't know how many times I told Lydia that the cake was for a wedding celebration (at least two) and maybe Lydia would put hot pink flowers on her wedding cake... no comment.
I decided that we would just take no flowers and change the ribbon color. When I said I'll just put some of our real flowers on the cake, Lydia, who I guess just can't help herself, and knows everything and anything about baking a lopsided cake, condescending states "Um, you're not just going to put flowers on the top right? You need to put plastic, blah blah". Fine, Lydia, fine.
When we inquire about a discount, you know for all the trouble and receiving the Wrong cake, and settling for something we didn't even want, Lydia who's struck my last nerve, says there's nothing she can do about it. When I ask to speak to the manager, she states that she IS the manager. So when I ask to speak to the store manager, she says that they're not here until two... no name... no number to call... no discount... just a lopsided cake with a shitty fix job.
Side note: The frosting is good even though it tastes like Betty Crocker.
Edit: middle layer was NOT CHOCOLATE! Even though we specifically asked for it on our order form.
Edit: The cake tastes like a publix cake. Which isn't a bad thing... isn't a good thing either. Fine for the price honestly, if we would've gotten the cake we originally ordered.
Disturbed that we paid full price and went through all this trouble. You better believe we will never order a cake from Sam's again and that EVERYONE AT THE PARTY HEARD THIS STORY. read more