I remember the doctor reassuring me that I would be conked out and miss the whole ordeal entirely…read more Well, drugs affect me different from others and this is NOT exactly my experience, haha. At the beginning of my colonoscopy, I was chitchatting with the hot little anesthesiologist, asking if she would like to take look under my gown? Next thing I know I conked right out, all of a sudden like too! It didn't seem like long and I'm waking up again, in the middle of my colonoscopy. Dude! I want to stop right here and say that the drugs she used were freaking awesome! Anyhow, I would've thought waking up mid-colonoscopy would have distressed me, but it didn't. I rolled my head over and looked at the screen and said, "Hey, izzat my colon?" They panicked a little bit and asked if I was ok? Now I'm not a doctor but I was in no pain at all, so I told them to carry on. I then started watching the screen for a few minutes like it was my favorite old episode of Andy Griffith. Then I re-conked. The best part of the whole thing is all the farts that followed me home. LOL! I was a little outta tune but a with what went on back there, that can be expected. The bonus part was waking up mid-procedure and seeing what my other end looks like. I guess the scariest part of my experience was just me worrying the whole time that my wife would be right and the doctor would find my head up in there somewhere. All in all I give this place a 5 star rating. The place is very clean and they're all very professional and friendly people, I'll definitely go back again.

The staff at this practice are friendly and willing to assist at all times…read more Dr. Islam is a really good doctor who listens and offers the right advice and treatment. He ensured that all questions were answered. He was patient and thorough. There was no wait time except for the time taken to fill the forms. Highly recommend this practice.

UPDATE: after all that and never even getting to see a doctor, they fraudulently billed his…read moreinsurance and sent him a bill for the difference. Dishonest and crooked.

As a Registered nurse with 40+ years experience, I would never recommend LDDD to anyone. It can…read morebest be described as a colonoscopy mill. If you go in with symptoms -- it's one symptom per visit and one test ordered each visit. Doctors do not return calls or call to discuss results...make an appointment, it appears. You can call and call the office, waiting on hold through your entire lunch break from your job and never reach anyone, nor anyone call you back. Messages through the patient portal are ignored. After they've made their bucks on GI tests, you're told to go somewhere else. The office staff is rude and unprofessional. Like the previous reviewer, I brought in my insurance plan which stated it covered colonoscopies 100%, even though investigating a diagnoses, but they still insisted on collecting over $300 copay, but just try to get it refunded! You're told to contact Dallas which isn't responsive. No address or contact information for the company -- fly by night and hiding. I would strongly advise going to medical professionals and avoid LDDD.

The best care in Lubbock!! The staff are absolutely phenomenal! I have found Dr Mccarthy to be very…read morehelpful and knowledgeable in all aspects of caring for me

As far as I'm concerned Dr Colvin is one of the best doctors in the country. When other doctors…read morewere saying that my condition was Carpal Tunnel Syndrome and recommending surgery for that, Dr Colvin didn't think that was the correct diagnosis and sent me for other imaging. What we found was a spinal condition that required surgery on my neck and my lower back. Unlike most spinal institutions who immediately want to give steroid injections he invests the time necessary to get to the root of the proble. This man saved my life and I will always give him the credit that he deserves. Thank You Dr Colvin for giving me my life back.

At this point, I would advise people to go elsewhere. I've…read morebeen a patient with them, and up until this point, I've been generally satisfied with their service. However, I ran into a major issue recently that left me feeling extremely disappointed and unheard. I was told that I could not receive even a single additional month of medication unless I physically came in for another appointment, despite informing them that I'm in the process of establishing a new PCP. It seems completely unreasonable that, after explaining this, they would refuse to offer any flexibility or assist in a timely manner. What really upset me was the lack of empathy or understanding. It felt like the company's policy mattered more than the actual well-being of their patients. I've been a loyal customer for a while, and a little flexibility in this situation would have gone a long way in maintaining my trust and continued business. In an age where patient care should be the priority, this experience was both frustrating and disappointing. I understand the importance of following procedures, but when it comes to patient health, especially in transitionary periods like this, a bit of compassion and common sense should be part of the equation. I really hope they rethink this policy moving forward, because their current approach certainly leaves much to be desired.

Do not use this clinic. It's disorganized, unprofessional and doesn't care about its patients…read more I'm a professor at Texas Tech -- my wife has been taking a very low dose of Lorazepam - a controlled substance -- for more than 20 years. When she doesn't take it, she feels sick. For the last three months in a row, Lubbock Primary Care has played cat and mouse with her prescription -- saying they'll fill it -- that they are sending it to the pharmacy -- and then not filling it on time -- leaving her without the prescription for several days. I don't like to see her suffer. But it does not seem to bother Lubbock Primary Care. It's like they don't know how these medicines react with the human body. Determined to make sure this did not happen again, I twice spoke to the receptionists at the desk at the office at 11007 Quaker Ave in Lubbock -- once in December and once in January. I also talked to a manager, and they all assured me that the prescription would arrive at the pharmacy at the time of renewal the following month. Just to make sure, my wife and I called five days ahead of time -- and the office staff assured us that the prescription would be filled. It wasn't. Today, I went to the office, and I'm embarrassed to say, I got good and angry in the lobby. A man came out and told me to calm down and be quiet. I told him being calm and quiet did not do me any good the last two times I was there and I thought anger might help this time around. I then sat and waited. Two staff members later ushered me into an office. They had a solution for me. But I first wanted to tell them why I was so upset. Why does any one get angry? Because they don't get what they want or expect. I expected that my wife would get her prescription without any hassles. That's why I visited the office twice before. I thought the whole matter had been settled. The two two ladies did not understand -- at all. In fact, they told me that Lubbock Primary Care had never promised to renew my wife's Lorazepam prescription. What? What? That's what I had been trying to communicate for months. Hadn't anyone in that office been listening? Why had no one told us that they weren't renewing Lorazepam? I mean, they renewed it twice before. And five days earlier, the folks at the desk said they were sending the prescription to the pharmacy. At the last appointment, Dr. Mikah Lust tried to persuade my wife to change prescriptions. But my wife has other medical problems she trying to deal at the moment and felt it wasn't the right time to make agitating changes and Dr. Lust did not press. No changes, therefore, were made to her meds and we were never told that Lubbock Primary Care was not going to renew the prescription. So why can't this clinic get its act together. Please, if you want to be calm and healthy, don't do business with these people.

I am a patient at this clinic and generally have positive experiences with my doctor, whom I…read morerespect and trust. However, I recently had a phone call with a member of the chronic care team that I found unprofessional and upsetting. The call was intended to be a routine health check-in, but the conversation quickly became judgmental and dismissive regarding my circumstances. I explained that I had moved an extended distance due to factors outside of my control, which has made it more difficult to access specialists. Instead of focusing on my care or offering solutions, I was told that people should make housing decisions based on proximity to medical care. This felt like blame rather than support. I also discussed that I sometimes use AI tools to help me organize health-related information and prepare questions for my doctor so I can better advocate for myself. I was told that using AI in this way is "dangerous," without any meaningful explanation or discussion, which felt dismissive rather than informative or professional. Most concerning, the conversation included an unsolicited reference to religion (specifically God) that was not relevant to my medical care. I immediately made it clear that I do not share those beliefs and did not wish to discuss religion in a healthcare context. Instead of acknowledging this boundary, the nurse doubled down, scoffed in response and stated "well, that's your belief". I found this highly inappropriate and disrespectful in a medical setting, particularly during a health-related call where religion had no relevance. Overall, the tone of the interaction felt condescending and dismissive rather than supportive or patient-centered. I left the call feeling talked down to rather than listened to. I want to be clear that this feedback is not about my physician, who I continue to trust and appreciate. It is specifically about this interaction with the chronic care staff member, which did not reflect the standard of care I expect from the practice.

I DO NOT recommend the clinic, unless you like to sit quietly and be treated poorly by the clinic…read morestaff. I saw Dr. Purdy for about five years, and he is excellent. The issue is that most of the clinic staff is unprofessional and rude. I sent a message asking for a refill that the doctor forgot to send at my annual, and it turned into a heated argument through their messaging system. I received a letter a few days later letting me know that they had terminated their physician/patient relationship, and that they were not longer able to treat me. Previously, I had already experienced what felt like discrimination based on sexual orientation by a member of the clinic staff.

I have been a patient for over 20 years. I was one of the first clients she ever saw. This week I…read moreran out of my medication and the pharmacy would not refill. I reached out to Dr Backlund and was told by reception the meds would be filled that day. This was Monday. Today I called and the receptionist cut me off, which she does every time you call her office. She told me I already took care of this, idk why you need to call again. The nurse reaches out to me and says it's my fault I didn't know I needed an appointment to get a refill. The refused to refill my anxiety medication until I started to cry and told her what danger that can put me in. I was told I'm not considered a patient because i haven't been seen in the last year. This doctor and her staff do not put their patients first. I would stay clear if you have a real condition. They only care about your money!!!'

My daughter loves dr backlund! She is the only dr that has given her a shot and she hasn't cried!…read moreThank you for making my daughter feel comfortable!