I would only recommend if you intend on towing from point A to point B. once it's on the lot it's a…read moreheadache

BEWARE!!! Do not ever use this towing service!!! If you are in an accident and the cops mainly…read morestate police are involved, and have to call a tow service, make sure you find out who they are calling, most likely they will call these guys since they work together, apparently the owner used to be a state cop. I skid in the rain and hit the guardrail, someone called cops, state police came due to state property, i said i would call AAA and they refused and said they couldn't wait for an hour and their towing service would come sooner. They towed, normal tow, nothing unusual or major, facility was 5 miles away. Called the next morning to pick up, and was blown!!! They quoted me $600 for the tow how in the world does anyone charges $600 for an overnight tow? When asked they said "accident" tows are different, how??? Charged me for 20 miles, cleanup charge $125, admin fee $35 and accidental tow charge $299" i called many tow companies to double check and also the state police and they all wondered why the charges were so much. Fraud written all over!! Spreading the word, when cops tow check the company they r using first.

This company was truly a blessing when it came to shipping my brother's car from Virginia to Los…read moreAngeles. I had talked to MULTIPLE brokers, sales agents, and scammers and I was getting pretty frustrated that no one could match my budget and everyone was making me promises that they for sure could not keep. Plus they KEPT CALLING MY PHONE. But I contacted Outbounds and Sabina, our broker, helped me out so much. She was extremely diligent and answered all of my many, MANY calls and questions. Not only did she match my budget, but she also made a special exception to give the 100% of the payment directly to the driver without the brokerage company taking a cut. This resulted in my brother's car arriving one and a half days EARLY with absolutely no damages. Our driver, Zukhriddin, was EXTREMELY professional and, even though there was a language barrier on both our ends, he worked with us to answer all my brother and dad's questions. He pulled out his translator app and was very patient with them. He was phenomenal and so was Sabina. Outbounds is a GREAT company to use for first time car shippers- I was super nervous about this entire experience but they made it so much easier for me and my family. The last thing I will say is that, if you are looking to vet out these car shipping companies, use two websites: Yelp and the Better Business Bureau. Also, I will say that from my personal experience, I enjoyed speaking to a woman broker and having her handle my case. It was my first time doing this and she was very refreshing to talk to. Most of the salesmen I had spoken with before were either rude or condescending and I got the feeling they were just trying to sell me on any price point possible. I really do recommend this company, and, most of all Shout out to Sabina and Zukhriddin! They were so kind, patient, and professional. Outbounds- if you're reading this - GIVE THEM A RAISE!

I used their service late spring. Alan helped me to send my C230 from Stafford, Virginia to…read moreHuntsville, Alabama. It was fast and reliable as if talking to your friend. If you are looking for a cheap service you may be at the wrong place but definitely the best car transport service I've used so far.

I would be very hesitant to recommend this business to anyone…read more Nick, the person I worked with, is very kind but my issue is with how the whole system and process is done. I feel like he did everything he could have done but I was still left with a fairly stressful situation. I coordinated with USA Auto Transport in May to do a July pickup for my car to bring it from Virginia to Oregon. Price was fair (about $1800) and I was able to select a 3 day window for pick up. We decided on July 5th - July 7th. My plan was to fly out early July 8th or late July 7th depending on pickup time. On paper this was a perfect schedule. July 5th comes and I hadnt heard anything from the driver yet so I called USA Auto Transport and spoke with one of Nick's colleagues who let me know the driver would call me when theyre about an hour away. I thought that was perfect since it gave me time to still to errands while waiting for the driver. In the afternoon of July 6th while Im working with my household goods mover, Nick calls me and lets me know that theyre not able pick up my car anymore. I asked if it was a money issue or a time issue and he said hes unsure why. That's not really something you want to hear less than 48 hours before youre supposed to fly out across country. He tried working with their logistics teams and drivers to see what happened but we never got a clear answer. His initial advice to me was that he recommended I leave my car in Virginia with someone (not really an option since I dont have anyone Im close enough with to watch my car) or find a new company to ship. Again - with less than 48 hours before my cross county move I was told to find a new vendor. Let that sit with you. In fairness to Nick he did try to get me another date to ship my car but I would be long gone from Virginia by then. I ended up having to quickly call half a dozen businesses before they closed for the day to see if someone could ship my car. To say this was stressful is an understatement. In the end I have to pay almost double for another company to ship my car. Their employees are nice but please, save yourself the headache of a last minute cancellation.

So I had some bad experiences in the past with other shipping companies and decided to give these…read moreguys a try after speaking with their rep (Nick) and getting a very positive feeling in their answers. I was quoted a price and pickup / delivery for having my vehicle picked up in Phoenix, AZ and dropped off in Herndon, VA. I was called the day before the pickup by their office and told the driver would pickup the car in the morning and the driver would call me about an hour before to confirm. Call came in the morning and the driver showed up shortly after, inspected the vehicle, loaded it on the trailer and told me the date it would be in Virginia. I booked my flight and low and behold the driver called me on the morning of the promised delivery date to let me know he would be there in an hour. Vehicle dropped off and we both inspected it To make sure all was good (and also confirmed mileage so I could see it was not driven anywhere in between). I was going down to work for 6 months and shipping the vehicle would have been much cheaper then renting a vehicle or using Uber. Six months later I reached out to them and even though pricing had gone up do to driver shortages / rising gas prices and other factors they told me they would honour the old pricing. Reverse order of all above and my car was back safe and sound on the day promised. Such good communication both from Nick the rep and their office and also from the driver and all the stress was taken off my shoulders using them. Other companies will fool you by quoting lower and then charging you more after or the driver will simply not show up at all. Save yourself both heartache and headache and use these guys. I rarely leave reviews but the exemplary service I received prompted me to make sure I did!!

Was told if I removed my negative review they Would give a refund - still waiting- don't trust themread more

We got scammed. The driver did not show up for the auto transport. When we reached out to the…read morecompany, they ignored us. After I posted some negative reviews online, then they said they would give me my money back if I removed the reviews. They are scam artists.

They will charge your credit card, refuse to send your things and refuse to refund you. This place…read moreis a scam. Save yourself the headache and find a trustworthy moving company. Once they charge your card they will never answer your calls again. Beware

This company owes my company alot of money for a shipment we moved for them internationally. They…read morepaid some of their invoice and are refusing to pay the balance. I spoke to the owner and she is not paying because she states she does not have the funds to do so. THIS IS VERY CONCERNING FOR OTHER CONTRACTORS TO DO WORK FOR THIS COMPANY AS WELL AS ANY CUSTOMERS CONSIDERING USING THIS COMPANY. A company that cannot pay their obiligations can certainly have shipments held up as well as customers paying twice in order to have their shipments released. There are many other companies that do the same work in this area and this review should be considered a warning for all.

I've been using ad hoc delivery services for years, and this was hands down the most professional,…read moreeasy, pleasant and stress-free experience I have ever had. I really can't commend Nestor enough on his service and professionalism. I contacted him online, received a service quote based on distance, was sent an invoice, paid online, great communication on the day of, timely arrival, loading/unloading. 10/10. I used his service in June 2020. I am here in September writing this review, because the experience was that positive and memorable. Save his contact information, hire Nestor when you need reliable transport. Good help is hard to find. A welcome new business in the DMV! Thank you Nestor for helping with my two 14 ft kayaks!

Great price and great service. Very professional. Very fast: Requested a quote around 5pm, got a…read moreresponse at 730am, submitted payment through a link they emailed me, and got scheduled for delivery at 10am same day for 2 letters to 2 different places. Also received photo confirmation of delivery.