Was told if I removed my negative review they Would give a refund - still waiting- don't trust them

We got scammed. The driver did not show up for the auto transport. When we reached out to the company, they ignored us. After I posted some negative reviews online, then they said they would give me my money back if I removed the reviews. They are scam artists. read more

Christian was great to work with. He understood what my goal was and worked to negotiate terms with the transport company that we ultimately booked. He was always willing to get me updates on where the truck was as well as was readily accessible to answer any questions I had prior to pick up. I'd definitely contact him again for my car shipping needs read more

SCAM!!!! Was told one price and then upon delivery a completely different company demanded 2000$ and said i paid nothing to them. I had paid Christian the broker. Had a FAKE dispatcher demanding money from 10 different Venmo cash apps and Zelle's. Going back to look at the contract to show the driver demanding money and the contract doesn't exist anymore. when I asked dispatcher where my car was he hung up on me texting me demanding money. I now have an open investigation on them! Nice try read more

I would not do business with this company, classic bait and switch quoted you one price and just before service was to begin changed Price. Quoted me $758, but ultimately said service would be $1100 classic low end budget car salesman or business practice. Thumbs down! read more

The worse scam artist company. Promised a driver for several days and would never allow us to get the contact information to speak directly to the driver. The day the driver was supposed to show up. The owner called and said he was involved in a crash..lier!!! read more

Darren from Genius Auto Trans LLC went above and beyond in helping us in a time of dire need. Our car broke down on a road trip - MULTIPLE states away - and Darren handled pick up and tow home with efficiency, effectiveness, AND with kindness and courtesy. In a time of need, we were thankful to have come across Darren and the services they provide. read more

Genius Auto Trans, especially Iris, was a pleasure to work with. They helped me get the best price to ship the car from NC to VA, and were super responsive when the initial driver had a breakdown and was able to get my car picked up with minimal delay even though the issue was out of their hands! Would recommend!! PS: I was initially skeptical when I saw the Yelp reviews, but these are old, you should be looking at Google. read more

Genius was a pleasure to work with, especially Paris! They moved our vintage Nissan 300ZX from Virginia to Montana. The entire process went off without a hitch! read more

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Do not work with these people. I hired this company to move my car from VA to ATL and agreed on a fee. The day before pickup, their employee Christian told me thru text the price would be more than agreed upon and if it was okay. I said absolutely not, why would it be? And why are you telling me this over text 24 hours before pickup? His response to me was "well I'm telling you now. It's not that much more". I have never in my life had an employee disrespect me like that over the phone. To be so flippant and disrespectful towards my money and time is unbelievable. He could not have cared less. When Christian called me on Christmas Day at 6pm to ask me for a second time to pick my car up early, I was still respectful with him. When he would text me at 11pm, I was still respectful. For this man to turn around and disregard my time and money in the way he has compels me to try and stop others from doing so. Mind blowing experience and will never use them again. Will stop all friends and family from using them as well. If you want to be treated like a human being, go somewhere else. Disgusting way to talk to someone and treat them. Extremely unprofessional to do all of this 24 hours before, extremely unprofessional to text near midnight, extremely unprofessional to be calling on holidays to pressure clients in to agreeing to a different delivery date. Overall horrible & disrespectful experience. Edit: Christian called me to argue with me on the phone and harass me about this review. He told me it would affect his job and needed it taken down while telling me he did nothing disrespectful or wrong. Absolutely insane behavior. Who on earth call's a client's personal phone to do something like that? Wildly unprofessional and unable behavior. Stay away from this company! Scary way to operate. read more

Delivered my car on the day they stated. there are several companies out there that should not be in business. This is an industry that needs to be regulated. read more

The company was a result of yelp review and Google search. Used it for my second car shipment for a military move. The price for shipping a car is reasonable as long as you book months in advance to secure in a good rate. Mr. Ricky Thomas has been a great help and staff. He realized there has been an issue with the account t department not seeing my payment to secure my shipment contract, but was able to work with me and still honor the amount I paid for deposit was rejected at their end for some reason. He also followed up with me and provided me the information I needed for the pick up. He confirmed with the driver to ensure my car will be picked up on the date I requested. He had to fill in the gap while the original person who did the coordination with me left the company. Thank you Ricky. read more

MY CAR HAS NOT BEEN SHIPPED AFTER booking and paying deposit for over a month now. This is the WORST COMPANY I have ever had to deal with! DO NOT CALL them. DO NOT book. Save yourself the stress. read more

This "company" was a complete nightmare. I spent hours trying to contact them with no answer, They had my contract for a month ahead and told me I'd hear back a week within the predetermined transport date. I had to contact them as I heard nothing and again nothing, I kept calling back still no progress, a week after the schedule date they offered me a driver over double the contracted price ($1000 more!). It was a battle to get a refund (which my bank still has not received) and get them to take me off central dispatch so my new company could help me. Got a new reputable company and got a driver and great price within 24 hours who went above and beyond. This is one of the worst experiences I've ever had, genius auto trans is stretching it... maybe amateur auto trans... DO NOT USE THIS COMPANY. update 3/31: this company called yelling at me and hung up on me for filing complaint with better business bureau read more

This company will take a deposit, provide you with a contract that looks legitimate despite not having a route setup as they guaranteed. when you try to contact them about the status of your contractual order they ignore your calls and do not return them. Then when you contact the BBB you find out they are not an accredited business. Very disappointed with the services they claim to offer but don't follow through on. I would contact any other freight delivery service than this one. There is no sense of urgency or desire to fulfill a contract. Instead of providing a solution they give you the run around forcing you to dispute the charge with your credit card company. read more

After waiting 5 weeks for my vehicle to be picked up because I am moving states and can't drive more than one vehicle myself, I can not get a response from the company to get a refund. They even went so far as to blame me for it not being picked up! Horrible customer service and empty garuntees. I would give zero stars if I could. read more

Genius Auto Trans - Emails between myself and the "owner". - Vehicle Shipping Near Me - Manassas, Virginia

Don't waste your time with this Company. They never came and got the vehicle. When I tried to reach out it took a day 1/2 for them to call back and stated there is no one In that State to pick it up and tried charging me an EXTRA $500. I'll be lucky to get my deposit back. Update- they did reach out and made things right read more

Stay away from this company. They are scammers. They quote you a low price to get your money and then they hold you hostage. They keep raising the price on you and will not let you cancel or get your money back. They have their set of shady transporters . Once they have your car they will not release it until you pay their bounty. They even damaged my car. They do not answer the phone so you can only text them and hope they respond. Stay away from these guys they should not be allowed to conduct business. read more

This company will provide a bogus contract, take a large deposit from you and never show up. When you request a refund you receive a phony email with a transaction number that looks legit from Intuit and when you contact Intuit they have no record of the ref transaction and have no client named Genius Auto Transport LLC. They defraud everyone that contacts them and also defrauding Intuit. Do NOT do business with them. , read more

Switch and bait I contracted for $800 to transport a car from Florida to Virginia. I was assured no problem right up to the day before pick-up. The day of pick-up they wanted $1,500.00. They said take it or leave it. Most unprofessional unethical group of people I have ever worked with. Don't use them. read more

Stay away. They are scam. will give you a quote that they will keep changing. Get your deposit and will cancel their contract. you are lucky if you can get hold of them to get your deposit money back! read more

Do NOT go with this company! They do not honor their quotes. Tried to increase price from $950 to $1150. Then stated they would refund my deposit but have not. Now they will not answer calls or emails. I'm going to file a complaint with BBB. read more