Very clean! A nice place to relax and browse. Things are in…read moretheir place, super organized. Not like some thrift stores where you take the risk of an accident or tripping over random junk on the floor. Almost all of the items seemed like someone would actually buy it and the prices are fair. Very nice team of people working the floor and handling the front end. Everything seemed to be put in its place with a nice selection of items. Last words...new to me.

Best resale with nicest employees! This store is very well organized and new things come in…read moredaily. It is priced fair- they really try to have things so they are affordable to the local community. It's frustrating when reseller come in and buy everything up to resell. Keep in mind when you go to reseller shops around Monterey a lot of of them have already shopped at Branches and are charging you a higher price!

I have donated a ton of stuff here. My mom passed last year and I have been purging. The store is…read moreclean and organized. However the man guy I always see when donating stuff seems like he doesn't like his job. Never seen him smile once. I actually feel kinda awkward donating here and try to avoid it now. You would think since you are giving them free stuff they get to sell they could at least say thank you.

Lost its charm in recent years. My biggest gripe is that they used to have 2 fitting rooms and now…read morethey only have one (they got rid of both and then later added back a single large room), which is annoying but wouldn't be as big of a deal if they didn't also limit you to 5 items and 10 minutes in the room before kicking you out. Since this change, almost every single time I've gone to try something on I have to wait for someone to be done with the fitting room, and whenever I get out there's another person waiting for me. I will not be returning unless/until they sacrifice a little bit of floor space for a small fitting room to accommodate the amount of customers they get on the daily. They're extremely popular/busy and get their items for free, I feel like they can afford it lol. Aside from the fitting room situation, their staff is generally friendly and positive. I have pretty much exclusively found clothing items here, their home and furniture section is pretty small and usually uninteresting. It seems like at least 1/4 (possibly more) of their clothing selection is comprised of jeans and about half (if not more) is comprised of low quality fast fashion items. I used to come here and leave with at least one thing I loved every time, and I've left empty handed the past few times I've come here now because the quality to price ratio is way worse than it used to be. On top of everything, their prices have definitely gotten more expensive over the years which has also led me to not shop at goodwill as much in general. The gist of it is Goodwill needs to stop being greedy lol.

We have so many valuable charities on the Monterey Peninsula which support many different needs in…read moreour community. I especially love this particular shop because the staff is ALWAYS so friendly, helpful and grateful. I urge you to consider donating your unneeded items to this amazing charity shop!! The only problem will be that you'll leave off items but assuredly will go home with some lovely treasure!! No worries! It all goes to a good cause, helping seniors.

Worst service I've ever experienced. The manager/owner has an attitude problem, she's been a bitch…read morenot only to me but also my mom and mother in law on three separate occasions. She seems to think it's funny to embarrass people, in front of as many people as possible. Very unprofessional! We will never shop or donate to this store again.

The owner, Golnesa is a sweetheart…read more Highly recommend this wearhouse for its service, and selection.

Best quality and prices on St John knits good service. Also jewelry and shoe selections up-to-dateread more

I'm all in! Super clean benefit shop. Though it's on the…read moresmaller side it's well stocked and picked up. Got a greeting at the door and a beautiful smile from the lady working on the floor...nice. This shop's not filled with bins and boxes overflowing with junk. The clothes racks aren't so full you can't move the clothes around. They have things you might actually want and could use. Prices seemed totally in-line with this type of thrift stuff. Didn't find any treasure today but it's all in the hunt. Last word...yip!

I apologise to Neween A. I think it must have been me who served this customer. I did not realise…read morethat I had upset the customer but I do ask customers if they have cash on small amounts. It is a 4 percentage processing charge on all cards. We do not want to add that to customers small payments like most other shops are now doing and we are the least expensive benefit shop on the peninsula. Not one of our volunteers get paid and every penny except for electricity, cleaners and insurance goes to needy organisations like food banks, hospice and organisations helping the needy of this peninsula. I truly apologise to Neween A. . Sue

Good prices, friendly staff, great, variety in merchandise…read more Furthermore, this store benefits the special needs community. Win/win!

They get some ok stuff but recently they've been getting greedy the bigger lady likes to price…read moregouge she researches every DONATED item and puts an insane price on each item, before they had great prices now it's about profit. Also the store is a little crowded and the parking lot is very little like only enough for 5 cars. But it's great they offer work opportunities for the disabled that's about it.

It is a wonderful place, the attendant is too nice, you can found essential and wire things.read more

Super expensive! I was trying to shop and find something cheap. It turned out to be more expensive…read morethan Target and Walmart.

Nancy is incredible. I recommend letting her choose things based on your style because she insured…read morethat I tried some things I probably wouldn't have had the security to try that just blew me away and value for vintage items makes it a 5 star experience

Horrible customer service!! As soon as we walked in, the vibe was super eerie and unwelcoming. My…read moreboyfriend said hi to the lady working there and she completely ignored him and didn't acknowledge us. We looked around for a bit but I'm pretty sure someone was following us while we were browsing, super creepy. The lady also gave my boyfriend weird looks and came across very rude. Wouldn't recommend this place at all. You're better off going to goodwill or Vintage Finds across the street. We ended up going there right after and they were super nice and welcoming.