This was a donation of a six piece sectional couch was scheduled for a pick up, which I had to wait two weeks, got the three hour pick up window day of pick up and the driver informed me if they found any tears they can't take the donation. They found two just got in the truck not saying anything and left. So I guess if the free stuff they get isn't brand new they won't accept it so don't waste your day if your donation isn't out the box. read more