I have a small tabby cat that I've been getting groomed for years. About 6 months ago, I moved to Pacific and needed a new groomer. After coming across Salty Dog, I decided to give it a try. Here's the breakdown:
FACILITIES: The space is clean and well kept. I felt more than comfortable leaving my furball here.
QUALITY: Average. My cat was clean with a respectable amount of stray fur removed, but quite a bit was left behind. I've been to better and worse places, and although not reaching grooming nirvana, Salty Dog did a pretty good job getting my cats fur under control.
SERVICE: This is where Salty Dog failed for me. "Salty" is indeed an accurate description for this place, as the staff is incredibly unfriendly. I'm used to visiting groomers that are open and inviting. Salty Dog is just the opposite. Both times I have visited, I felt as though I was intruding, and it was very uncomfortable. I find this so disappointing for a business in such a small town.
In addition, I have had considerable difficulty booking an appointment. Often when I call, the staff picks up the phone and then hangs up! When the phone is answered, I hear a few snippets of conversation and then they drop the phone back onto the receiver. I was shocked the first time it happened; however, it has occured multiple times since then so I believe it is a regular occurrence. It does not bode well for a business when their employees would rather chit chat than answer customer calls.
OVERALL: I've taken my pet here three times for grooming and will not be returning. I understand that bad days do occur, but the continued unfriendly service has taken its toll. There are other grooming services in Pacific/Eureka, and I am going to take my business elsewhere. read more
