My husband and I reserved a 3 bedroom unit at Triton's Trumpet through Coastal Resort Sales and…read moreRentals. Our first surprise, the master suite had no closet for our use; the owner put a lock and sign on it saying Owner's Closet. We checked another bedroom and saw it was filled with all kinds of stuff that belonged to the owner, including blankets, sheets, towels, toys, etc There was only 1 closet available. We've rented vacation units before and saw closets with that kind of lock and sign on it but it was in the hallway. The owner of this unit had a lock and sign on the closet in the hallway too. I called Coastal Resort and was very disappointed in the manner they chose to handle the situation. It left us no other choice but to stay there all night because they claimed they couldn't contact the owner until morning. I told them the only acceptable solution would be to move us to another unit or refund our money. I got a Call the next morning saying the owner said there was a hook we could hang our clothes on, and they said the owner said she could send over instructions for the tvs that my husband couldn't get to work (my husband worked at QVC for 25 yrs., as a Quality Assurance Specialist, testing every kind of electrical device imaginable and never had a problem setting up something as simple as a tv). This was TOTALLY UNACCEPTABLE!!! We left the next day and found a beautiful unit at the Astoria vacation rental, so nice. It had everything Coastal Resorts didn't have with Triton's Trumpet (we stayed in a 2 bedroom unit yrs ago & it was more room in that unit than the 3 bedroom unit, and more modern, too). 201A unit even had an electric stove with coils, an antique to say the least. I haven't cooked on a stove like that in over 25 yrs and I didn't like it then. Needless to say I did a dispute with our CC company and I told my CC company I wanted every cent returned because we had a miserable night and our guests who had medical problems were not happy either. I don't usually do reviews but I don't want anyone to experience what we went through. I feel strongly that the owner of 201A Triton's Trumpet cares very little about guests who rent their unit and more about their own desires. There were also issues with the keys...we had to use 3 to get into the unit and they were not marked. Oh and how could I forget this, they had no loading carts to carry your things. The only thing Coastal Rentals would say about the closet situation is that it was in the owner's lease that they could put locks on the closets for their use. I got no reply to my question: How does your making things comfortable for the Owner help us with this terrible inconvenience we find ourselves in because of their gross negligence? I don't want anyone to go through this nightmare. Oh and by the way, the nice unit Astoria was rented via Shoreline Rentals and not only was the unit absolutely phenomenal but the staff were great!!!

Our rental (Sand Dollars in Holden Beach) was infested with roaches. There were roach traps full of…read moredead/living roaches. We watched them crawling on the counters, across the microwave, up from behind the oven. And somehow this wasn't the worst part of our stay. The worst part was the host, Coastal Vacation, and Charity Luv Parsons (the "manager") specifically. After originally confirming that they had 2 other homes available and would be able to move us which is all we asked for, they refused to help in any way. Ihad to get Airbnb involved, who sided in our favor, found us a hotel for the night, refunded our unused days and gave us a % off our replacement location. The women in the office were threatening, combative, and completely disrespectful. I have traveled extensively and this is the filthiest home I've ever stayed in with the worst customer service ve ever experienced in my life. My 5 year old daughter is traumatized by "The Roach's House."

Beware of predatory, bait and switch price listings! The listing I booked showed a price range of…read more$985-3,535 per week. Based on that, you would assume $3535 would be peak season pricing. That is not correct. I was told I'd be paying at least $4480+ taxes and fees. And I was not even booking during peak travel season! How is this kind of thing legal? I was then told my deposit was gone if I could not afford the inflated rate. I was also told I could not use my deposit toward another, more affordable rental. This was 24 hours after making the initial booking. I could understand if I canceled just before the trip, but we are a good 9 months out. I tried to work with them and find a solution that worked for both parties but they refused. I will be disputing the deposit with my credit card company.

We have stayed here for many years. My grandparents used them for rentals when I was growing up and…read morenow my family and I come here yearly. We absolutely love it. Friendly staff.

Second update: was called by Amanda this morning 12/20/22 and told that since we made a complaint…read morewith the NC Attorney General's office about them trying to change the price after we signed a contract and because of this google review they were cancelling our booking. Stellar service from Amanda at Hobbs Realty. Also, if you see Sea Witch Cottage for a rental in Holden Beach for $3100 that is not the actual price and this will happen to you as well. They were trying to change our lease agreement from the $2282 they had it listed for when we booked it and signed our agreement to be for $4390. And the listing that went up today AFTER Amanda cancelled our booking is for $3143. Update 6:02 pm on 12/19pm. We just received an email from Hobbs Realty confirming our cancellation at 5:38pm, this is the third contact we received after they were closed for the day about this situation. We never asked for a cancellation. They did this being fully aware that we had contacted the NC Attorney General's office with a complaint. Beware, they had prices listed on their website on 12/9/22, we booked our trip and signed the rental contract, and were then called 2 days after we signed and told that the price was incorrect on both the website and our contract that was sent on 12/12 by $2108 plus taxes and fees and that they would not rent to us at the price in the signed contract. They also conveniently waited until after they were closed for the weekend to call us. We called first thing this morning and tried to figure out a solution and were told that we were rude and hostile (when you are trying not to cry) from the beginning of the call. Was also told that she didn't look for alternative options for us to rent since they don't have any options in our low budget. Literally never been made to feel like a smaller person in my life than within a few minutes of talking to Amanda on the phone today. 10/10 would not recommend renting through Hobbs

We have rented two different properties from Hobbs in April and May 2024. Both were very clean and…read morewell maintained and well stocked. The toiletries and kitchen items provided are so handy. With one rental we needed a maintenance call to help with the pool and they came right over. The staff with whom we spoke were so courteous and helpful.

This review pertains to the property "Dune Life," located at 214 Ocean Blvd East, Holden Beach, NC…read more Lesson learned - if you see an exterminator at your vacation rental at check-in time you should go the other way! We arrived at Dune Life at our 4pm check-in time to find an exterminator truck parked in the driveway. We were immediately concerned to see this, so my husband inquired with the gentleman on site to find out what was going on. He stated that they were there for routine spraying and it was completely safe for us and our pets. We took him at his word but thought it was rather odd that a rental company would allow an exterminator to come at the same time guests are about to check-in... unless of course they were aware of a problem. The home itself was lovely - recently updated, very spacious, and appeared clean on the surface. However, there was one major issue - ROACHES!! After our group unloaded and settled in for the week, including unpacking our nearly $500 grocery order, we started to notice these disgusting pests surfacing throughout the evening. Roaches were found crawling on the counters, cabinets, walls, floors, and even on the sofa! I've attached a few pictures showing what we experienced. We also found ants crawling on the counters, but we know this is a more common problem that we could have tolerated. Once we realized there was likely a roach infestation in the home, we contacted Proactive Vacations early Sunday morning via the afterhours emergency email and phone number. They were quick to respond to our call. We worked with one of their property coordinators who was very professional and did her best to handle the situation by relocating us to another available home. The two options they offered us were not the best. The home we ultimately went with (the better of the two) was not comparable to the home we rented (e.g. Duplex versus house; 1 master bedroom versus 3, etc.), and the condition of the property was fair at best. We did not report all the issues we found with the replacement home because why bother - there were no alternative pet-friendly, oceanfront homes available. As such, we settled for the sake of being able to continue our vacation without further disruption. We had driven 6 hours with two dogs and knew our last-minute options were likely limited. At least the replacement home did not have roaches. The whole ordeal of having to pack up and relocate to another home was extremely disruptive to our vacation and really left us feeling stressed, frustrated, and misled about the pest situation in the home we rented. Proactive Vacations did credit my credit card for the difference in price of the rentals (as they should have!) since the replacement home was smaller and less expensive than the home we rented. However, they never responded to my request for a partial refund, nor did they offer any compensation for the inconvenience and wasted time we experienced having to move to another property. Instead, they made sure to charge us for the one night we stayed in the roach infested home. A top-notch rental company who cares about their guests would have offered compensation without question. We are honest people who just wanted to enjoy a vacation that was interrupted due to no fault of our own. We were the only ones inconvenienced by this situation, yet we are stuck paying full price for a vacation rental that we didn't choose and was less than ideal for our needs. Despite this unfortunate experience with Proactive Vacations, we still love Holden Beach and will return again in the future. Next time, we won't be using this rental company.

zero!I cannot say one good thing about the house or Proactive. the house 557 Ocean Blvd. West was…read morein an appalling state of cleanliness with so much black mold on shower heads that it obstructed water flow. The amount of gook in the filters and water arms of the dishwasher would be considered a health hazard! Had a ceiling leak that drenched a lower floor mattress and clothing and no on would come out and service the issue that night so people had to sleep on couches. A pocket door on the stairway was sooo filthy with built up dirt and mold because somehow the property manager was unaware the door even existed he also didn't know that dishwashers have filters to be cleaned!!!! the house is misrepresented in the photos being new and pristine and furniture was different. The customer service was non existent and rude when they did contact and wanted to blame my family for the leak which was actually caused by the cleaning crew that had to come back and ran the water in the shower. The mattresses are extremely cheap noisy and uncomfortable. My family has vacationed on Holden Beach for 32 years, had always used Hobbs or Alan Holden realty, they are tried and true and never had such maintenance issues EVER! If the home owner is already aware of these issues they should be embarrassed if they aren't someone should make them aware. so i'm sure it's obvious I will never use Proactive again and you shouldn't either! look at other reviews!

Stayed here for a friends wedding in Holden Beach. The staff was really friendly, helpful and kind…read more The room was clean and comfortable. I needed an iron and it was kindly taken to my room. Adorable quaint motel. The hardware store had some fun items as well. I meant to get a birdfeeder and completely forgot. I guess I'll have to go back and visit.

Clean, basic motel. A bed, tv and shower (sort of). The shower was intermittent based on whether…read moreother rooms were showering. Could be a steady stream or a trickle. From what understand, management is only during business hours, not sure how to get help after hours. Parking is a premium, especially when you have big p/u trucks. Don't expect to park in front of your room. One more per peeve. The windows did not keep out the light. Spent entire night with a bright window due to the outdoor lighting. Dark curtains would be great. Serves the purpose of a roof over your head and a place to sleep. Considering location, price not unreasonable.

We stayed at a Holden Beach Rental, Extra Innings back in July of 2018. We were 14 people, however,…read morethe night before we arrived, we were informed that the house had been struck by lightning, which knocked out the power and fried all the appliances. Everything was fixed before we arrived, EXCEPT, the elevator which was the reason we booked this house because we had older family members in our group who could not climb steps. It was halfway through our vacation week before it was fixed. The customer service from the realtor was not great, and the lack of elevator put a slight damper on some of our family not being able to enjoy themselves. The house was great but the realtor was not great to work with. The owner of the house really needs to find another company to handle the management of the house.

Holden Beach is fabulous, and this house has a great view and location. It is fairly spacious with…read morea large open living/dining/cooking room. That's about the only good things I can say. The house does have great potential, but the owners have really let it go. The porch has a great view of the ocean, but the railings are weak and loose, and the nail pops are everywhere. The furniture inside the house is very run down, the beds are terrible. The kitchen and. baths are screaming for updates. There are cabinet doors missing in the kitchen and master bath. There are only 2 tvs that work in the 5 bedroom house. When we checked in two of the closet doors were broken, a light over the sink didn't work, an old rolled up carpet was taking up space in one bedroom, a shower curtain rod was broken, a light fixture was broken, and the place was not very clean. When you spend over $4K for a week rental, you expect more than this. We were so very disappointed.