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PROACTIVE Vacations

1.6 (7 reviews)
Closed 8:00 am - 5:00 pm

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Coastal Vacation Resorts

Coastal Vacation Resorts

1.2(21 reviews)
0.7 mi

My husband and I reserved a 3 bedroom unit at Triton's Trumpet through Coastal Resort Sales and…read moreRentals. Our first surprise, the master suite had no closet for our use; the owner put a lock and sign on it saying Owner's Closet. We checked another bedroom and saw it was filled with all kinds of stuff that belonged to the owner, including blankets, sheets, towels, toys, etc There was only 1 closet available. We've rented vacation units before and saw closets with that kind of lock and sign on it but it was in the hallway. The owner of this unit had a lock and sign on the closet in the hallway too. I called Coastal Resort and was very disappointed in the manner they chose to handle the situation. It left us no other choice but to stay there all night because they claimed they couldn't contact the owner until morning. I told them the only acceptable solution would be to move us to another unit or refund our money. I got a Call the next morning saying the owner said there was a hook we could hang our clothes on, and they said the owner said she could send over instructions for the tvs that my husband couldn't get to work (my husband worked at QVC for 25 yrs., as a Quality Assurance Specialist, testing every kind of electrical device imaginable and never had a problem setting up something as simple as a tv). This was TOTALLY UNACCEPTABLE!!! We left the next day and found a beautiful unit at the Astoria vacation rental, so nice. It had everything Coastal Resorts didn't have with Triton's Trumpet (we stayed in a 2 bedroom unit yrs ago & it was more room in that unit than the 3 bedroom unit, and more modern, too). 201A unit even had an electric stove with coils, an antique to say the least. I haven't cooked on a stove like that in over 25 yrs and I didn't like it then. Needless to say I did a dispute with our CC company and I told my CC company I wanted every cent returned because we had a miserable night and our guests who had medical problems were not happy either. I don't usually do reviews but I don't want anyone to experience what we went through. I feel strongly that the owner of 201A Triton's Trumpet cares very little about guests who rent their unit and more about their own desires. There were also issues with the keys...we had to use 3 to get into the unit and they were not marked. Oh and how could I forget this, they had no loading carts to carry your things. The only thing Coastal Rentals would say about the closet situation is that it was in the owner's lease that they could put locks on the closets for their use. I got no reply to my question: How does your making things comfortable for the Owner help us with this terrible inconvenience we find ourselves in because of their gross negligence? I don't want anyone to go through this nightmare. Oh and by the way, the nice unit Astoria was rented via Shoreline Rentals and not only was the unit absolutely phenomenal but the staff were great!!!

Our rental (Sand Dollars in Holden Beach) was infested with roaches. There were roach traps full of…read moredead/living roaches. We watched them crawling on the counters, across the microwave, up from behind the oven. And somehow this wasn't the worst part of our stay. The worst part was the host, Coastal Vacation, and Charity Luv Parsons (the "manager") specifically. After originally confirming that they had 2 other homes available and would be able to move us which is all we asked for, they refused to help in any way. Ihad to get Airbnb involved, who sided in our favor, found us a hotel for the night, refunded our unused days and gave us a % off our replacement location. The women in the office were threatening, combative, and completely disrespectful. I have traveled extensively and this is the filthiest home I've ever stayed in with the worst customer service ve ever experienced in my life. My 5 year old daughter is traumatized by "The Roach's House."

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Coastal Vacation Resorts
Coastal Vacation Resorts
Coastal Vacation Resorts

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Holden Beach Properties - Roach that we killed in the kitchen.

Holden Beach Properties

1.0(1 review)
0.6 mi

My family and I rented both sides of 259 Ocean Blvd W for a family reunion, to the tune of almost…read more$5000 for a week. When we arrived we found a neglected, filthy property. Most of the light bulbs were burnt out (which my step father spent a morning replacing), the light in one of the bathrooms didn't work at all, my 65 year old mother felt she had to scrub the kitchen floors on her hands and knees because they were filthy. The doorknobs to the outside doors were so corroded they barely functioned. We had young children with us who were forced to knock on the doors to enter and exit because they could not turn the knobs. The spigot on the outdoor shower was rusted and broken in half, leaving us to wonder if we would end up with tetanus while we were trying to rinse the sand off of our feet. One night while my family was relaxing in the living room, we saw several huge cockroaches climbing the walls and going in and out of the kitchen cupboards. We saw the cockroaches many more times in many places while we were staying there. When I called to speak with someone about the substandard conditions in the house, they asked, "Well, did you alert us to any of this while you were there?" As I tried to finish my explanation and alert them to the problems with the property, I was rudely cut off mid-sentence with a, "Yeah, well, thanks for calling." I was not asking for anything other than their attention so that future renters would not encounter the same conditions. I was told that Holden Beach Properties had no knowledge of the problems with this house, but the issues have clearly been developing for years. This kind of filth and neglect is not something that happens overnight. There is a journal in the house that people can share their experiences at the beach and going back several years the complaints about the roaches and general neglect to the house have been made. I have attached many pictures of the problems. It's clear to me this property management company does not pay attention to the properties they are responsible for, since they are in clear violation of the North Carolina Vacation Rental Act. Holden Beach Properties had zero intention of hearing me, or doing anything to fix the property. They will continue to collect thousands of dollars for a week in a roach motel. My family has been vacationing at Holden Beach for over 25 years and we have rented dozens of houses, and have never seen anything like this property. If you are thinking of renting a house on the beach, I suggest you do so anywhere else.

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Holden Beach Properties - Corroded door knob.

Corroded door knob.

Holden Beach Properties - The edge of the carpet in the kitchen. It was very sharp and we had to cover it to prevent it cutting our feet open.

The edge of the carpet in the kitchen. It was very sharp and we had to cover it to prevent it cutting our feet open.

Holden Beach Properties - Cobwebs and filth in one of the bathrooms.

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Cobwebs and filth in one of the bathrooms.

PROACTIVE Vacations - vacationrentalagents - Updated May 2026

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