Atrocious customer "service" to rival any Kitchen Nightmares contender…read more
Clearly an understaffed, over-customered night, the staff and manager Adam will try to repeated blame others instead of accepting responsibility for their mishaps.
1. In the case of the "we don't have forks", it was blamed on the fact that half the rostered staff had not turned up (and if you are thinking of working here, I can see why you would not turn up)
2. In the case of the "missing empanadas", after questioning whether we had ordered them (read: "blame the customer"), the blame was assigned to the kitchen staff who accidentally threw away the ticket.
3. For the case of the "missing taco", it was purely blamed on the customer for not having ordered it, after quizzing whether it was him who took the order or someone else?
4. For the winning case of "we will give you a discount", but not apply it - This is the winner for the number of blames from manager Adam, including being understaffed, being interrupted, not promising the discount, then proceeding to mansplain after asking just for the bill, then being told that he can talk to me how he wants, and say whatever he wants, and slams the door after the customer.
Finally, if you like a responsible manager sending their teenage staff to apologise to the customers, then tell the customers but "you started it". Come here, cannot fault it!
