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Salon Solutions

5.0 (1 review)
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12 years ago

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Massage Envy

Massage Envy

(23 reviews)

$

I paid $125 for a 60-minute full body massage and unfortunately did not receive the service I…read morebooked. I arrived 10 minutes late, but I called ahead before my appointment to let them know I was on the way. Once I arrived, I was still required to complete intake forms and was asked multiple times what areas I wanted worked on. I clearly stated I still a full body massage, but excluding only my head and glutes. Between filling out forms, getting undressed, and technical issues with the table, additional time was taken before the massage even began. However, none of this was communicated to me as time that would reduce my session. When the massage started, only my neck, shoulders, and back were worked on. The session ended shortly after, and I did not receive anywhere near a full body massage. I was confused and disappointed. When I brought this up, I was told it should have been a full body but then the receptionist switched up and stated it was because I was late. While I understand that arriving late can affect timing, I was never informed that my service would be shortened, nor was I given the option to adjust expectations or reschedule. It is misleading to ask a client what areas they want worked on--multiple times--if there is not enough time to perform the requested service. Additionally, I was told conflicting information about how late I was, and it was made clear that the next appointment was prioritized over completing the service I paid for. I have visited before and never experienced this issue, even when time was needed for forms and changing. This experience felt like poor communication and disappointing customer service. I paid for a 60-minute full body massage and did not receive what I paid for. I will not be returning and would not recommend this experience to others.

Apparently they can't seem to keep the therapist that are actually good. The front desk manager has…read morea puss on her face most of the time and isn't very welcoming. Their memberships are a joke and a rip off! There's other places in town to get a good massage

Oriental Massage

Oriental Massage

(10 reviews)

It was a so so massage but the ending made me very happy...and a little sleepy. I'll be back.read more

I am not from the Roanoke area. I am in town doing some physical work that requires much lifting…read moreand bending. Given that I have significant back issues with stenosis, spondylolithiasis, disc degeneration, a sizable bone spur, and arthritis in the L1 and sacrum area, massage is a therapeutic modality that I require on a regular basis. My particular situation is somewhat dire in that most people would probably have capitulated and had surgical intervention. However, I don't see that in my future. Chiropractic ART, pharmacology, yoga, physical therapy, acupuncture, etc. are all arrows in my quiver that I use routinely. In addition I receive spinal injections every three months that cost $9000 per shot. Fortunately I have insurance. I was reluctant to try to get a massage here it as I don't have familiarity with local businesses nor have I heard any recommendations for who is good. Fortunately, I did make an appointment and had what can only be described as the best massage of my life!!! My masseuse was a delightful woman named Lulu. She is remarkable. She seems to have a keen understanding of physiology and an intuitive sense for those problem areas that plague me. Prior to my injury, I saw massage as an indulgence. Now it is a requirement. I have had countless massages since my injury in 2015, but none has ever approached the skill and insight that Lulu demonstrated. And compared to the cost of the spinal injections this seems almost a bargain. There is no way I can thank her enough. The relief I feel is nothing short of remarkable. Makes me wish I live in Roanoke!

GlamHouse Day Spa

GlamHouse Day Spa

(5 reviews)

I don't review on Yelp often, but I had such a postive experience with GlamHouse Day Spa, that I…read morehave to. My sister recently got married and I was assisting as her Maid of Honor. I was in charge of arranging hair and makeup for the bridesmaids, flower girls, and the mother of the bride. I was a little overwhelmed at first, but GlamHouse Day Spa helped address all of my concerns. Their staff is so kind and easy to work with. Everything went so smoothly. While the salon doesn't have an in-house hair stylist as part of the wedding contract, they were able to put me in touch with a great hair stylist they worked with regularly. The bride and I came for a trial a month before the wedding and got to meet her hair and makeup stylist. They were great communicators and helped make sure my sister got the looks she wanted. We were so happy with their staff, the salon setting, and products, that we additionally scheduled manicures for the day before the wedding. (its been two weeks since the wedding and my nails still look great!) The morning of the wedding went perfectly. We had opted to have hair and makeup done at the salon rather than at the venue. They gave us plenty of space to set up a breakfast spread and allowed us to play our own wedding playlist. I also really appreciated how kind the staff was with our flower girls (who were a little apprehensive about getting their hair done) and also with members of our party who were not everyday makeup wearers and were unsure of what they should have. I am thankful for their patience and encouragement. Everyone was ready on-time and everyone looked fabulous. A big thanks to everyone I worked with; Becky, Lil, Lauren, and Leigh Ann. I highly recommend using them for wedding related salon services!

Visited for the first time for a Swedish Massage with Rhonda. She's delightful and kind…read more Communicated well and focused on all the spot that needed relaxing. Wonderful experience. Will definitely recommend.

Salon Solutions - cosmetics - Updated May 2026

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