Poor relationship with loyal customer, not showing up any flexibility and care even after I have…read moreexpressed my frustration with being charged full service without getting it.

I stopped into John Robert's Spa with my friend for a facial. She's gone multiple times before, but…read morethis was my first time. The staff was very kind and welcoming when we arrived. While we waited to be taken back for our facials, we were offered coffee or tea. They have a special tea blend specifically for Aveda and it was so good! I ended up purchasing some before I left. Lol Luna did my facial and Summer did my friend's facial. We each got the 30 min facial. I think that's the perfect amount of time for a facial. They use Aveda products and everything smells so delicious. After my service, my skin was glowing. (And still is days later). So the reason why I gave 4 stars: 1) I felt the service was a bit on the pricey side for a 30 min facial. It was $80. That price won't deter me from getting another facial from here... but definitely not as often as I would if the price was a bit lower. The other reason I gave it 4 stars was that the receptionist ringing us out overcharged my friend. When my friend was trying to ask about it and explain why she thought she was overcharged, you could tell the receptionist was very confused and in the end it was just easier to let it go. Overall, this spa was great. Like I said, I will definitely come back, just not as often.

I got my roots colored and got a haircut with Sarah. She was extremely talented, professional , and…read moreknowledgeable. She did a quick and easy job of coloring my roots and then gave me the exact haircut I asked for while recommending helpful products for the style. I will definitely be back.

Visited Today's Headlines for haircut with Alyssa and eyebrow wax with Samie. Both were very…read moreprofessional and highly experienced. They made me feel at ease and a fun experience. Highly recommend all staff at Today's Headlines Salon.

I love Nina, she's a great hair stylist and a easy person to talk to. I've went to Nina 3 times…read morenow and she always does such a great job, she's gives me what I ask for but also includes her expert opinion. She's so sweet and definitely a hustler. I would recommend her to anyone.

Recently moved here from San Diego, and was lucky enough to…read morefind this great salon! I needed a color correction and Savannah is amazing! Her and Caroline fixed my brassy color into a beautiful blonde! Thank you for helping me love my hair again! It looks and feels so good! I got a really good purple shampoo and heat guard oil too! Thank you Thank you Thank you!

Angel at Jen and Co. has been doing my hair for over a year, and she is absolutely fabulous. She is…read moretalented, experienced and knows how to address each individual client's needs. Highly recommend!

Scheduled three pedicures for myself, daughter and daughter in law. As always, the team provided…read moreexcellent service and lovely pedicures to each of us!! It was a great way to spend time with family and get our feet spring ready ! Time for sandals.

What a great experience , amazing customer service and atmosphere. Marley did such a great job, got…read morebangs for the first time in over a decade and I am in love with my new haircut. Will definitely bring my daughter with me next time :) all good vibes in this place.

So, I have been cutting my hair for 2 years. I decided that I needed a proper haircut!…read more I made an appointment with Erica with John Roberts in Solon, and I am so happy that I did. Erica is wonderfully talented. She fixed my home cut with care and patience. My hair was a mess! Erica, thank you for your kindness. The entire staff is friendly and considerate. Needless to say, I booked another appointment!

At a difficult period in my life, I had a facial with Denise. It was incredibly relaxing and…read morerestorative. The atmosphere in the salon overall and the treatment room in particular were impeccably clean and pleasant. I highly recommend it.

I am posting this review a full year after my nails were ruined here 2 days before my wedding day…read more At the time, I was too distraught and busy with planning to take the time to write this review, but after a full year I still can't wrap my head around this experience and want to warn people away from this salon. I had heard great things about this salon! While I can't speak to the experience of getting your hair done here, I can speak to the nail experience and the lack of customer service following errors. My mom surprised me with a wonderful spa day 2 days before my wedding. I was so excited to spend the day with her. We had booked a mini facial, massage, and nails. The day was several hours long and a lunch was supposed to be included, but the day-of we find out that it's not and that our package had transferred from the previous salon/spa. So a lot of this experience is exacerbated by the fact that we were completely starving -- we got there around 9:30/10am and I didn't get home until 3pm, so not having a lunch was very unexpected. But I wanted to give them the benefit of the doubt and also understand that they were doing their best. The massage and facial were both fine. The really negative experience was my nails. Please look at these photos. These were taken as soon as I got home and is how I left the salon -- breaks and uneven nails and all. I've never in my life had a manicure so unbelievably and laughably bad, and the staff knew that these were my wedding nails. I did not ask for anything out of the ordinary -- just a standard gel mani with a French tip. Of course with my nails completely destroyed 2 days before my wedding, I left afterwards and had to fix them myself, because I couldn't get in anywhere else on such short notice and my weekend was obviously already pretty booked. Now, my mom gave her card info in advance for the package. Since it was already a pretty high stress situation and we had a lot of other planning details to attend to, my mom called a few days later after the wedding to tell them about the negative experience. Oh, I also forgot to mention that they charged us MORE than the originally agreed upon package price, despite not including lunch and completely botching my nails. So my mom calls and asks for at least a partial refund for my nails. They outright refuse. Please please please do NOT get your nails done here. Every nail tech I have shown these photos to has been completely aghast at how horrible these look. I could have done (and did end up having to do) better myself.

The staff is very friendly, but I had the absolute worst experience here. All I needed was a trim…read moreand to shape up my layers. The next day I noticed one side was longer than the other and the layers were extremely choppy. Nothing was blended together, and it looked heavy in some parts and other parts were thinned out. To make matters worse when I got home from my haircut I noticed there was a major hair dye stain on the back of my shirt. I had gone straight to the salon after work and now a pretty expensive work shirt is ruined. The owner refunded my haircut and gave me tips to get the dye out of the shirt but didn't offer anything else to comp the ruined shirt.

Love the staff and such a welcoming vibe!! I had Amanda as my stylist and she was awesome!read more

The service was top notch. We were seated quickly and immediately immediately asked for our drinks…read more The waiter came by twice to ask us if we were ready to order because we were chatting and not ready. The first time our food was ready quickly. It was fresh and hot and delicious. The manager came around to ask us how our food was and the bill was brought promptly when we were ready for it. The whole place had a great vibe and we enjoyed the ambience, but it was also a great place to meet up with others and chat. I highly recommend.

Have been going to this salon for almost a year now after moving to the area. I have short fine…read morehair which is difficult to cut well. I am a bit picky about how it is cut as well. When I called the lady that answered recommended Emma. She is absolutely fantastic, I'll be quite happy if nobody else ever cuts my hair besides her. She is also great about recommending good easy to use products that fit my busy lifestyle complete with frequent travel for business. My wife also starting going to Emma and has had a number of massages here that she raves about (unsure of massage therapists name). Bottom line..,...highly recommend.