I had the worst experience at salon s in Northvale, NJ. It was my first time there, and they did come recommended by friends, but I will NEVER be returning back here. I went in for 10am appt for my daughter who was a flower girl in a wedding. I was told it would take 30 minutes for her hair to be done when I when in for a consultation on Wednesday. When I got there, the stylist was late and we didn't even get started until 10-15 pasted 10. As my daughters hair was being done, I started to become worries because her hair was not looking like the way it should have been. I expressed to the stylist that I wasn't liking the way it was looking. She took it all out and started over, this time, it was looking very messy looking. I began to get super frustrated and expressed again that I really was not liking how her hair was coming out. I did tell the stylist that all she needed to do was make a super high ponytail and then curl her hair and pin it so that she would have a curled updo with her tiara. (Just like the picture) I guess she didn't like the fact that I was telling her how to do her job, and she excused herself and then another stylist came over to re-do my daughters hair for
3rd time. I showed this other stylist the picture and she started to do something with my daughters hair and it was yet again another distare that looked nothing like the picture!! At this point, it was passed 11am and I needed to get my daughter to Edgewater by 11:30 for pictures. I am now beyond angry and upset. Again, I stated it shouldn't look like that and I began to question if anyone in the salon knew how to do hair. Finally, after 5 people were working on my 3 year olds hair, it came out super close to what it should have looked like. There was just no time to play around with it anymore as it was now 12pm.
I approached the front desk with my daughter and I assumed that due to the aggravation etc... I was not going to be charged for this appointment. Well, the owner of Salon S, James, stood by the desk and responded with and "excuse me" when I assumed I was not going to be charged. He went on to tell me that, we had 5 people working on your kids hair and trying to make it right." I expressed to him that I have been in this salon for 2 hours when this appt. Should have been 30 minutes. And I also came in for a consultation to discuss what her hair needs to look like etc.... I continued to speak to me in a nasty manner by saying, "I shouldn't have put my hands in it." I'm sorry, but when my daughter is a big part of a wedding like that and the stylists don't know why they are doing, you better believe I'm going to speak up and say it's terrible." I again, expressed that I was now late with getting my daughter to where she needed to be because I needed to be down on Edgewater by 11:30 and it is now 12. His response to that was, "thats your problem." I paid the $40 because it was not about the money, and I honestly didn't have time to argue with such an arrogant man. I don't even know how he is able to run a business with that attitude. I told James I will never come back here, he responded with, "you never came here before anyway." I will also be reporting him to the better business borough. POOR CUSTOMER SERVICE AND SHAME ON YOU JAMES!!! read more