I went to the stylist who on instagram is Touchedbykiyaaa, she is a braided in the shop. I went to her in January and absolutely loved my hair. I mistakenly booked "classic" style knotless braids when I should have booked the regular length with no add ons but she told me when I came back, book the style with no add ons and I will get the exact same length I got the first time. I booked with her again because I loved my hair so much and figured I would get the same quality. I already did not agree with her customer service but for the price I went with it. She was not personable the first time I saw her. I got passed that though because I loved my hair and the price, but I will not be returning. This time I booked the exact same thing "small knotless braids." However, my braids were much bigger and shorter this time. After my hair was done, I went to the bathroom to check and I was disappointed to see that my braids were not as small as they were the last time and they were much shorter. I proceeded to ask her why are they bigger than last time and shorter and kept trying to explain to her the issue, and her response was "Okay, what do you want me to do because your hair is already done." I then said to her okay, I came to you because of the quality you gave me the last time and this is not the same, it's mediocre for $300. The owner of salon pro overhears us and comes by. I explain to her the service I got last time and why I booked this time believing I would receive the same service and she told me "Let's not focus on last time, we are worrying about now." I proceeded to let her know that I have to worry about last time because that's why I came back for the quality and that is not what I got this time. My braids are thicker, shorter, there is so much product in my braids that I have to wear them in a bun because they are very stiff. the owner never acknowledged my disappointment, and instead proceeded to touch my hair and tell me it was beautiful and it's actually longer than what I paid for. I was so upset because I still had to pay and no one addressed my concerns. No one was personable enough to even apologize and take the responsibility. I will not be returning because the stylist nor the owner cares enough to make it right and correct the mistake. I can tell she did not take her time, hair is sticking out and everything. Just a poor job. I do not recommend this salon or the stylist at all. read more