My review is not a reflection of the salon itself since each stylist works for themselves. The actual salon gets 5 stars. It is clean, appealing, and professional.
My negative experience begins with my stylist whom I do not wish to bash. I booked online for twists which were priced at $145. I received a text from the stylist saying mine would be $185 due to size. I wasn't thrilled about it as the price should notates it varies by size but whatever. I agreed. When I had this Senegalese twists in the past, it lasted 2 to 3 months. When she was done I wasn't satisfied with the result. It looked like I had the twists for a month. My roots were showing, some of the twists were loose and coming apart, and you could clearly see where my real hair stopped within the twists. I ended up paying $200 (I always tip regardless). When I got home I noticed way more issues than I saw originally. I let her know and she said I could come in for a fix. Her customer service was good but the skill set just wasn't there. She said the issue was the water wasn't hot enough. I'm not a stylist. Maybe she's right. Well when I left after she fixed a few, it still looked bad. She's done my natural hair before and she did a good job. Protective styles may just not be for her but I hate that I paid $200 for a style that usually last months to only last two weeks. I thought about asking her to fix it again but there's no point. I either would want a full refund or a few free appointments to make up for it. I wish stylists were more honest in their skills. The job just didn't look professional. :-( read more