Loved this whole experience. When I went in to book…read moreinitially, they were genuinely friendly and seemed happy and relaxed although they were all busy. When I came back, I had a little wait but was offered a drink and I had time to have a look around at some of the interesting stuff. It reminded me of my own house, with objet d'art, quirky shelves and odd bits. Rochelle was my hairdresser and did exactly as I hoped. She listened, and guided and chatted but also concentrated when she needed to. I am extremely happy with the results. A bit different and edgy for me, but that's what I needed. Very happy with the price too!

Faultless!! Gone are the days where I dread going to the hairdresser and bounce from one to…read moreanother. I've finally found a salon I want to go back to time and time again! Hair Mechanics was recommended to me by a friend and I'm so glad I took their advice...Jesko is absolutely brilliant! Not only does he always take the time to listen to what I want and leave me with a fantastic colour and cut but he is also genuine and honest. The customer service is second to none! Jesko is happy to offer advice on products but doesn't try and push you to buy them like some salons do! He always does his best to squeeze an appointment in last minute...if like me you suddenly wake up and are aghast by the sudden sprouting of grey hair! Yes the prices are on par with the more expensive salons but arguably now I think it's worth it!

I've booked with Greg for years and I was so happy that I could book with him again. I'm really…read morepicky about who I let touch my hair (bad experience at a salon in my teens) but I trust Greg's skills and his judgement. He's always friendly and really good at what he does. I've used other stylists at this salon before and they're all really good too. I'd definitely recommend getting whatever you need doing for your hair done here!

The salon itself has a lovely vibe and everyone made you feel welcome and calm. The stylist Robert…read moredid an amazing job - full head of highlights and trim. Gave me useful tips on how to keep my hair healthy. All in all was a lovely experience!

Very welcoming and polite staff. I've had back problems for…read moreyears and after an hour with Cara I felt amazing, tailored to my needs and she talked me through the whole process. I would highly recommend visiting 5* service.

Errrr, who here has ever had their hair done whilst seated at a piano?? Well, I hadn't until last…read moreweek when I had an amazing cut and colour done at new salon The Arch. Now I'm never going back to a boring hairdressing with a normal stand thingy. Walking into the Arch, it's like a boudoir. All decadently decorated, you're seated at a piano, or a large dressing table with fancy mirrors, candlesticks and velvet things. It looks so stylish, it instantly makes you feel like you're in good hands. As for the hair. I had my hair done by a cracking young stylist whose name I forgot to take, but I'd definitely recommend her. I had a Groupon voucher, which was taken with zero-fuss. It's one of those cases where it'll work out for the company, as I've now found my new hairdresser and will be coming back paying full whack next time.

I always used to go to a different hairdressers and only get my hair cut once or twice a year until…read moreI came here and Opal (a very talented hairdresser) explained to me the importance of taking care of your hair. I now come here all the time as they are so good here. They have a good selection of magazines to keep you entertained and awesome music playing in the background.

This saks definately is worth its five stars. I went there recently and my wife got her hair cut,…read morethe treatment she received was top class and the stylist doing her hair was very friendly, pleasant and helpful. Although it is quite pricey it was worth every penny and my wife will definately be returning.

Since moving to Newcastle I had to find a new hairdressers that would do a quality job at a…read morereasonable price. This proved to be quite a hard task, having tried several hairdresser/barbers and not finding one that suited my needs. Then a friend told me about City Crew which turned out to be exactly the kind of place I was looking for. They offer a student haircut for around £10 which is a very fair price considering the high quality they offer. All the staff are very friendly and put a lot of time and effort into ensuring they give you exactly the cut your after. Would definitely recommend this place!

Always get exactly what I've asked for. Staff are really friendly and the environment very relaxed…read more Most importantly they are GREAT value for money. The quality of hairdressing you get is so worth more than they are charging.

I asked for a gradient from natural brown to the lightes shade of blond that is possible to achieve…read morewith my hair. I said that I am okay with also a light brown tone as long as it is not warm toned. They said that they can do that. A week before the appointment I had a consultation where they cut off a piece of my hair to test how well it will pick up the bleach. On the appointment day they said that the hair picked up the colour fine and we can proceed. They applied the bleach and waited. After a while they said that it won't be as light as expected. I said that's okay as long as my hair won't turn yellow. At that point I started to wonder what was the point of cutting a piece of my hair off in advance? Wouldn't they have tested how well it takes on the bleach? After 2h 40min of colouring my hair the result was shocking. It has a horrible brass under tone and is patchy. I can't believe I spent £203 for a brassy tone. Also the gradient is so subtle. I thought that going to a well known salon will give me a nice result. I didn't expect for the result to look like a flashback when I was 15 and bleached my own hair at home for the first time.

I paid for a style director appointment because I was badly in need of a restyle after my hair…read morebeing very grown out. Katie was brusque and unfriendly, demanded to know what I wanted in ten seconds and then scraped and chopped at the back of my head in silence for twenty minutes as if she had somewhere more important to be, and I ended up looking significantly older than when I walked in with a dowdy cut straight out of Chat Magazine. She handed me over to Nick to fix it, saying "I have another client" (I had been exactly on time; she kept me waiting at several points so why this was my problem I'm not sure). Nick kind of fixed it and was nice about it, but it's still a total disappointment and I was made to feel like Katie's incompetence was my fault. Not at all worth the £50 I paid - I used to pay £45 in central London where I was treated like a human being and always walked out feeling fantastic. This time I walked out wanting to put on a hat and disappear. Go somewhere else instead of this place, where you'll be made to feel like an inconvenience and pay handsomely for a crappy cut you could have gotten anywhere for a fiver.