I've been going to Suzy for about 1 1/2-2 years for cuts. I decided to get color. My hair is a…read moreVERY light, natural blonde. What she did came out 3-4 shades darker, with an orange tint, looking like a dollar store Barbie doll, cheap- and fake-looking.
She ended up only charging me $60-65 (I can't remember exactly) for full color. Would have been a huge red flag, but she only gave me this price AFTER the service. (insert Bombastic side eye)
Now, she showed me her swatch book, and the color she thought would look good. I told her that it was too dark (blonde, but more yellow-y, not pale and light), darker than what I wanted. She told me it was just "the lighting" in the shop, it would be perfect, what I wanted.
I chose to go along with her. MISTAKE!
I also told her I wanted to GROW out my layers and grow my hair, so just to give it a trim and clean up the cut. (For refernece, It was a few inches below my neck with some very soft layers, nothing drastic.) She chopped a about 3.5- 4" off, to the point it came to slightly above my shoulders. So, more like just cutting, instead of growing the layers out.
My formerly beautiful hair was cut too short (bob), a brassy yellow, faintly orange/strawberry (!!!!) fake looking limp layer of ugly on my scalp.
I know that I can be sensitive to change, so all the time she was telling me how nice it looked and how sexy I now looked (?!?!), I was just trying not to cry. I know I'm sensitive to change, and I was praying that she had been right about the light in the shop distorting the way the color looked, so I bit my tongue and decided to give it a while for me (and hopefully, the color) to adjust and not immediately go 'hairzilla'. And, to be fair, up until this point I had been happy with Suzy's services so far.
Of course, the shop lighting had nothing to do with it. It was absolutely not what I had asked for, and it was horrid.
I waited a little while (a week?), hoping the color would fade. It did, but only very slightly. Every time I had to see myself in the mirror to do makeup, I cried. I finally called her and asked her what, exactly, she used, as I had called some other stylists to fix whatever it was she had done. Here's where I know SHE def knew, she messed up.
At first, she told me she didn't know what products/shades she had used. I kept pressing. She then told me she would have to look. I said I would wait. She finally told me she used four seperate colors she mixed together. They were all Clairol brand, including one I looked up that was MEDIUM BLONDE (to put on top of fair, almost white blonde hair to NOT make it a darker shade? Not sure how the process works, but really? Also, not sure about the other three shades)
Suzy had asked my about my color before, and seemed visibly skeptical about the answers I gave her (which were all true, btw). I think it's very possible she decided I wasn't being honest with her and treated my hair based on what she thought and not on what I told her and what I wanted.
I told her the color was not at all what I had asked for or wanted, it was cheap and fake looking (compared to what I had walked in with, and yes, some of my friends/work associates had noticed and commented on this, aka: OMG! What did you do to your hair?). At first she wanted me to come in so she could 'fix' it. I told her no thank you, I would be going elsewhere.
She then atually got angry telling me I should actually be thanking her because she did me a FAVOR!
Speechless... This is where I started to feel some kind of way about the situation. Had I gotten something like, "Gee, I'm sorry, I really thought this was what you had asked for," or "Yeah, that didn't come out the way I thought it would, I made a mistake,", etc., I would prob feel differently. But... chatising ME? Not cool.