I made an appointment for color, highlights, cut & style based on the good reviews here, but sadly didn't get the same results. My appointment was with Kayla, and when I got in her chair she asked what I wanted done & I went over what I wanted. She started off by asking me if I "really wanted my highlights done", because they looked fine and would blend fine just by touching up the base color, so I agreed to that. Once the color process was finished, and I was back in her chair, she asked me if I wanted my hair cut, so again I had to go over what I wanted done to my hair. I was her last appointment of the day, and she made me feel that she was in a rush to get home, so I just asked her to just trim an inch off all around. She said I only needed half an inch cut, and at this point I wasn't comfortable letting her cut any more than that, not to mention annoyed. Why ask your client what they want if you don't plan on doing it anyway??!! When she started to dry my hair, I had remind her she hadn't cut the sides of my hair or bangs yet! When she finished drying my hair, she said "it was weird that the color she used didn't really cover up my gray too well, but it blends in okay", but apparently she didn't feel the need to remedy it, and she headed over to the desk so I could pay and leave! I was so stunned I could barely speak, and I foolishly shelled out the $80 I was being charged! I could have achieved the same (if not better) results myself at home with a $7 box of hair color! After 5 days my color had almost completely faded, so I called the salon to speak with Jennifer the manager, but was always told she was either "with a client or out of town". I left several messages for her to call me back, and the ONE time she did call I couldn't grab the phone before it went to voicemail. I immediately returned her call, but started getting the run around again- leaving messages that went unanswered, and haven't been able to reach her since. I was hoping to get some resolution about this, and was even willing to remain a client (with a different stylist), but apparently they don't seem to have an interest keeping customers!
I usually don't bother with writing reviews, and had they made even the slightest effort to address my complaint, I wouldn't have written this. I would hate for someone else to go through the same ordeal and get ripped off like I did! I will never recommend them to anyone!! read more